A opportunity to grow with in the telco industry, to learn a structured sales process and how to act with the benefits of the customer first. Be prepared to compromise your work life balance. The good thingsA huge focus on compliance and doing the right thing for the customers & company which gave me a lot of respect for Vita.
I was also given multiple opportunities for additional training in the city, management training programs, working in different stores and given the opportunity to excel in my role.
Structured sales process training and weekly check ins on what is going well and what can be improved.
The higher up management also visited store and put the effort in to get to know the sales consultants on floor, which isn’t something I’ve seen upper management members do before in a business.
Additional days off, paid birthday off, volunteer day off.
Discounts and reward programs available to staff as well as a lot of recognition for good results and sales behaviour.
Put in the hard work and you will get rewarded with generous commissions, but only if you are following processes correctly and doing the correct thing, which is 100% fair.
The challengesWorking under the brand of Telstra, there will always be a bit of backlash.
During COVID it did get worse, especially with the call centres shutting.
A lot of turn over of staff, made work life balance difficult as sometimes I was the only trained sales consultant on floor.
Can be long hours of being flat out with no end in sight.
Having to deal with a fair amount of complaints and aggressive customers (although they do have a great system in place to deal with angry customers before and after the incident occurs)
A lot of pressure to do extra things around the store whilst achieving high benchmarks, if you complain you are seen as lazy.