Westpac Group
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    Westpac Group
    (77 reviews)
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    Company Reviews

    Working at Westpac Group

    3.077 ratings in total
    5
    16
    4
    16
    3
    16
    2
    13
    1
    16
    76%
    Rate salary as high or average
    52%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(77 ratings)
    Career development
    3.0(77 ratings)
    Benefits & perks
    3.3(77 ratings)
    Management
    2.7(77 ratings)
    Working environment
    3.1(77 ratings)
    Diversity & equal opportunity
    3.4(77 ratings)
    Ratings for Westpac Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 77 reviews sorted by most recent
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    5.0
    Infrastructure Operations Senior Specialist
    Jan 2026
    Kogarah NSW 221713 to 14 years in the role, former employee
    The good, the bad and the ugly.
    The good thingsI enjoyed being a part of this organisation as everyone in the IT area was genuinely there to be of assistance. They cared about their staff and as a result the staff cared about Westpac.
    The challengesWhen I first started at Westpac / St. George, there was a lot of giving back to the employees. however, after Westpac took over St. George, they started doing some taking away from the employees. Also, they are having "restructures" pretty much every year after this occurence. Getting rid of staff just as it's coming up to Christmas time of the year, when nobody is employing anybody for a couple of months.
    2.0
    Bank Teller
    Dec 2025
    North Lakes QLD 45091 to 2 years in the role, current employee
    A one-sided relationship.
    The good thingsI've enjoyed the impact that you make on customers. Being able to help those in need with something impactful, and then hearing from those customers about how much they appreciate your work is what kept me going.
    The challengesThe level of care and reciprocity from Westpac to their employees. No matter what you do, even if you become nationally recognised, Westpac will only ever see you as a number. I received high praise for my work within Westpac, as my superiors received written letters from customers which received national recognition, but despite that, when the time came to discuss the renewal of my contract my previous efforts were not sufficient. What extra you do within Westpac, even though you may be told is appreciated, does not actually mean a long and successful career with them.
    5.0
    Lending Manager
    Oct 2025
    Adelaide SA 50005 to 6 years in the role, current employee
    Challenging yet rewarding.
    The good thingsSupported career progression, great team and leader. SA based office is fantastic.
    The challengesCan be high pressure as settlements and finance clause deadlines.
    2.0
    Manager
    Sep 2024
    Sydney NSW 2000
    Would not work again here.
    The good thingsPeople you work with. There is some good Talent.
    The challengesVery poor management. You are escape goat. Higher the manager lower the attitude. I am not sure if board doesn’t care.
    2 people found this helpful
    4.0
    Hardship and collections consultant
    Sep 2024
    Bedford Park SA 5042Less than 1 year in the role, former employee
    A slightly better than average corporate experience
    The good thingsGreat benefits Encouraged to challenge authority if you feel something is unfair and you're actually protected
    The challengesSome clique culture and a little favouritism to long-standing employees
    5.0
    Data Analyst
    Apr 2024
    Sydney NSW 20003 to 4 years in the role, current employee
    Good place to work that supports you and your work life balance.
    The good thingsSupportive and a lot of career growth opportunities, flexible working.
    The challengesDecisions are made bit slow comparatively
    1.0
    Virtual Sales Representative (job title changed mid training)
    Jan 2024
    Kogarah NSW 2217Less than 1 year in the role, former employee
    most employees would last roughly 3 months (high turnover) coming to work you don't feel comfortable and you must have the same opinion as everyone else.If that sounds good this is the job for you .
    The good thingsLearning new procedures and helping customers with their financial problems
    The challengesThe Base of the learning and the time frame set was designed to make you fail.Their was no time to learn the procedures correctly and most of the management staff will not help you, even my colleagues coning from different financial backgrounds did not last.this cascades down the from the chain as the number one thing they care about is opening accounts not solving problems and if you want to spend all of your time dealing with complaints this would be the job for you.
    1 person found this helpful
    1.0
    Team Manager
    Jan 2024
    Epping NSW 2121
    Worst company to have ever worked for
    The good thingsNothing to list at all another toxic work place run by people promoting each other
    The challengesEvery single day was a challenge this place is so toxic it will burn you out in a day
    4.0
    Remediation Case Manager
    Oct 2023
    Parramatta NSW 21509 to 10 years in the role, former employee
    9 enjoyable years working with some of the industries best and most dedicated people. I'll be taking a wealth of experiences and learnings to my next stage. Its been an invaluable time.
    The good thingsGood perks Excellent office environment Overall - supportive team environment High performing Competitive salary with sound hybrid work available
    The challengesThere's just never enough hours in 1 day to meet to ever more complicated targets. When in the sales division Westpac is a whole other beast !
    2.0
    Principal Business Analyst
    Aug 2023
    Sydney NSW 20001 to 2 years in the role, former employee
    Westpac has shut all the projects and made me and my colleagues redundant. It is a very volatile environment as of 2023. No growth and career opportunities.
    The good thingsOffice location - Kent street and Barangaroo offices are very close to the train staiton
    The challengesUncertain project environment. Difficult stakeholders. No strategic direction.
    1 person found this helpful
    2.0
    Human Resources Role
    Aug 2023
    Sydney NSW 2000
    Good name to have on your resume but never again.
    The good thingsFlexibility to work from home
    The challengesJob insecurity, micromanagement, cronyism
    1 person found this helpful
    4.0
    Digital Producer
    Jul 2023
    Sydney NSW 2000
    Great Bank with immense opportunities.
    The good thingsGreat Bank with a lot of opportunity for anyone to learn and grow across the entire Banking Sector.
    The challengesOld technology, processes and systems that frequently break (with the exception of payment system - it is old but state of art) and can be very expensive to touch.
    3.0
    Service Desk
    Aug 2022
    1 to 2 years in the role
    An enlightening experience
    The good thingsStaff perks, company culture, diversity
    The challengesNo work life balance, low pay
    1.0
    Financial Markets
    Mar 2022
    Wish I had taken the other job I was offered.
    The good thingsGreat immediate team
    The challengesNo direction from the top. Westpac Group and HR have no care for its staff, but merely virtue signal. All smoke and mirrors. Long hours and no care for staff with health issues.
    6 people found this helpful
    1.0
    Teller
    Nov 2021
    Less than 1 year in the role, former employee
    Okay if you need a Job
    The good thingsIt’s a great place to meet new people
    The challengesThe company and team environment are not great
    4 people found this helpful
    1.0
    Lead Analyst
    Oct 2021
    Less than 1 year in the role, former employee
    Middle management focussed on creating a Hostile work environment
    The good thingsThe teams are dedicated to making work happen in an environment which challenges their ability to work effectively.
    The challengesThe Pseudo-agile environment which creates ambiguity in roles to be played, frameworks to be followed, translated the traditional way of working to agile execution framework which creates an enormous amount of waste as deliverables. (Documents, builds, instability of teams) Middle-management across multiple teams including mine believes in hostility to get work done as per their understanding and sidelines value. Only some of the people are good leaders. The rest of the middle management (design leads, Product owners etc.) are responsible to create a hostile work environment. Challenging the status quo is prohibited at the group as a culture.
    9 people found this helpful
    3.0
    Consultant
    Aug 2021
    Less than 1 year in the role
    Neutral
    The good thingsGood co workers, Free perks drinks on friday
    The challengesPoor training, as less learning environment. Less pay as flat rate for day and evening as well as saturday.
    1 person found this helpful
    3.0
    Business assist consultant
    Jun 2021
    Less than 1 year in the role, former employee
    Toxic work environment which is compensated with a higher than adverage pay rate.
    The good thingsHigh pay rate, lots of benefits including shopping discounts and opportunities for progression. Constant ongoing training was a bonus
    The challenges- Toxic colleagues - overworked, long hours - constantly pushed to work harder even when you have reached your limit - limited help from management - expect the unexpected to be a normal everyday part of the job
    2 people found this helpful
    5.0
    Lending Specialist
    Mar 2021
    good company to work for
    The good things opportunity to achieve higher in company
    The challengesSystem issue very offen
    4.0
    Technical Infrastructure Specialist
    Feb 2021
    7 to 8 years in the role, former employee
    Enjoyed my time working for Westpac
    The good thingswork life balance, salary, benefits
    The challengesManagement was poor in some areas
    1 person found this helpful
    5.0
    Senior Security Architect
    Feb 2021
    3 to 4 years in the role, former employee
    Positive, professional culture
    The good thingsWell organised, professional culture. Some very strong and accomplished management who are good to work for.
    The challengesPockets of usual suspects driving personal agendas at expense of organisation, however these are largely the exception and not impossible to manage.
    4.0
    Senior Business Analyst
    Jul 2020
    5 to 6 years in the role
    Overall very good. Would recommend.
    The good thingsBeen around the banks and as far as people welfare and being decent folk they are high up there. The depth of talent and opportunities to learn are reasonably good. On each engagement I mostly found I could shape the role as I liked and opportunities to progress and learn are good. Have worked at their main sites Barangaroo, Kent Street and Kogarah all of which are good environments.
    The challengesSome weak senior management and average decision making. Some there have no accountability and the place overlooks and protects them. Means getting things done is not easy. Not quite the elite in terms of strategy and vision but overall offers some good standards in terms of technology and implementation.
    3.0
    Executive Assistant
    May 2020
    Less than 1 year in the role, former employee
    it was a little short, less than a year - but a great learning experience all round, met some great people there!
    The good things - If you're lucky, your direct team and manager are lovely - onboarding for new starters was a great experience
    The challengesgroups are a little cliquey - not as inclusive as other places
    1 person found this helpful
    1.0
    Team member PBO lending
    Mar 2020
    1 to 2 years in the role, former employee
    Would not reccomend to work in operations at Westpac.
    The good thingsOperations is under budget. Company cares more about making money than caring for employees. All work is highly monitored and micromanaging the productivity.
    The challengesHard to have a good environment with the RTM system used to monitor productivity.
    3 people found this helpful
    2.0
    Junior
    Mar 2020
    Ideal place for being stepped on.
    The good thingsVibrant working environment, flexible working arrangment
    The challengesCareer growth is extremely difficult to achieve without knowing someone in in the inside. Zero acknowledgement of hard work and long hours.
    3 people found this helpful
    4.0
    Personal Banker
    Mar 2020
    9 to 10 years in the role, current employee
    Good stability and security
    The good thingsWork close to home and employ dedicated people.
    The challengesNo depth in relief staff and constantly work understaffed
    5.0
    Senior Retail Leasing Manager
    Mar 2020
    current employee
    Feel valued and appreciated
    The good thingsStrong and positive culture throughout the whole company. Cares for their employees well being.
    The challengesHigh volume and fast pace work load
    3.0
    Panorama Specialist
    Mar 2020
    Less than 1 year in the role, former employee
    Great experience to learn about the local experience.
    The good thingsTeamwork and great connection with coworkers.
    The challengesSystem access issues, uncertainties and proper training.
    3.0
    Senior Analyst
    Mar 2020
    1 to 2 years in the role
    So far so good
    The good thingsWork culture is good with lot of flexibility
    The challengesNeed to improve few HR processes and career growth opportunities
    5.0
    Senior Security Consultant
    Mar 2020
    Enjoy working in Westpac
    The good thingsWork life balance, management support
    The challengesCertain Projects have poor approach to problems
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