Wests Group Australia
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    Wests Group Australia
    (41 reviews)
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    Company Reviews

    Working at Wests Group Australia

    3.841 ratings in total
    5
    20
    4
    7
    3
    5
    2
    4
    1
    5
    93%
    Rate salary as high or average
    66%
    Employees recommend this employer to friends
    Work/Life balance
    3.4(41 ratings)
    Career development
    3.4(41 ratings)
    Benefits & perks
    3.4(41 ratings)
    Management
    3.5(41 ratings)
    Working environment
    3.8(41 ratings)
    Diversity & equal opportunity
    3.6(41 ratings)
    Ratings for Wests Group Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 41 reviews sorted by most recent
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    5.0
    Compliance Manager
    Mar 2026
    New Lambton NSW 23051 to 2 years in the role, former employee
    15 years at West Group Australia, building leadership, operations skills, and personal growth.
    The good thingsWest Group Australia provided a supportive and dynamic environment where I was able to grow both professionally and personally.
    The challengesNo challenges for me personally.
    5.0
    Corporate role
    Oct 2025
    New Lambton NSW 2305Less than 1 year in the role, current employee
    A great team, managers who care and interesting work
    The good thingsThis is a company that looks after it's people with things like well-being leave, EAP programs, and policies around creating a positive work culture that are actually implemented. The managers care about their teams and it shows.
    The challengesIts a big company so it is hard to know what is happening across the business
    5.0
    Assistant Duty Manager
    Oct 2025
    New Lambton NSW 2305Less than 1 year in the role, current employee
    Engaging work, supportive environment, career progression, work/life balance, staff perks
    The good thingsMy colleagues, the support from all departments on the floor and administration, the education from various role specific courses, the finely tuned operation procedures that any hospitality “lifer” would appreciate. Strong work ethic gets noticed and recognised - facilitating an achievable job progression pathway for all levels of experience.
    The challengesVolume of patrons the venue can facilitate can be a rewarding challenge
    5.0
    Front Office Receptionist
    Sep 2025
    Mayfield NSW 230415 to 16 years in the role, current employee
    My experience at Gateway Inn has been rewarding, offering continuous growth through supportive teamwork, hands-on learning, and opportunities to develop both personally and professionally.
    The good thingsIt’s great to be part of the Wests Group, especially at Gateway Inn, where the team is genuinely supportive and the work environment is positive. The company offers valuable opportunities for professional development through training and study support, which has helped me grow in confidence and develop in my role. I'm also grateful to be part of a team that collaborates well and looks out for each other.
    The challengesOne of the challenges of working here over time has been managing workloads during periods of limited staffing. At times, this can make it difficult to keep up with demand, especially during busy shifts.
    5.0
    Cellar / Store Supervisor
    Sep 2025
    New Lambton NSW 23051 to 2 years in the role, current employee
    Growth, development, and respect.
    The good thingsPaid training and qualifications that will help you grow within the business, and in your chosen career path. The support given by Managers and Peers in your role, makes the transition into this industry seamless and easier than most.
    The challengesCustomer interactions can sometimes be difficult. But the training and support given by Wests as a company helps you deal with it as easily as possible.
    5.0
    Beverage and Gaming Attendant
    Aug 2025
    New Lambton NSW 2305Less than 1 year in the role, former employee
    I enjoyed my time here as I was able to work hours I was happy with around a busy uni schedule.
    The good thingsFlexible Hours, Great Staff/Management, Great employee benefits
    The challengesLate nights are quite tough but it’s just a part of the experience.
    5.0
    Administration Role
    Jul 2025
    New Lambton NSW 23057 to 8 years in the role, current employee
    Safe and connected with community.
    The good thingsThe connection with community, friendly customers and colleagues. Feeling safe and like I belong here.
    The challengesnothing I can think of
    4.0
    muli
    Jul 2025
    Mayfield NSW 230412 to 13 years in the role, current employee
    Great work environment & Colleagues.
    The good thingsI work at Balance, where there is a pleasant work environment, with great Colleagues and I look forward to coming to work. I am able to work automosally within my area, with assistance from my immediate Manager when required.
    The challengesStaff shortages some days
    1.0
    Duty Manager
    Jul 2025
    New Lambton NSW 230511 to 12 years in the role, former employee
    Toxic workplace with a very Authoritarian approach
    The good thingsMost staff were amazing and made some friends for life.
    The challengesHR was non existent and the club did not support its staff. Patrons could treat female staff as they pleased as long as they were spending large amounts of money and in the end the clubs actions didn't align with my values.
    3 people found this helpful
    5.0
    Trainee Accountant
    May 2025
    New Lambton NSW 2305Less than 1 year in the role, current employee
    It’s pretty good here
    The good thingsWorking here has been good everyone is happy to help and they are flexible with my busy uni schedule.
    The challengesGetting used to working 34 hours a week while balancing my uni workload is probably the only real challenge
    4.0
    Community Relations
    Oct 2024
    New Lambton NSW 23051 to 2 years in the role, current employee
    Overall, my employment at Wests has been positive. I have had the opportunity to work with multiple business units and drive several projects with support from management.
    The good thingsOpportunity for growth.
    The challengesN/A. Wests have provided a positive employment experience, allowing me to grow professionally.
    5.0
    Administration Officer
    Oct 2024
    New Lambton NSW 2305
    My experience with Wests has been an overall positive influence on my life, offering me a number of opportunities to grow and learn professionally.
    The good thingsThe Wests Group, Australia offers a range of job opportunities and career paths and provide diversified exposure to many segments of the hospitality and entertainment industries. From my own personal experience, I have been provided opportunities for professional growth and career progression. Working within a supportive and forward-thinking team has been both fulfilling and motivating.
    The challengesBeing a large organisation, it can be challenging to keep all employees and department up to date with changes in the organisation however Wests has and continues to address this matter with a range of communication strategies.
    5.0
    Bar/Reception
    Sep 2024
    Nelson Bay NSW 2315Less than 1 year in the role, current employee
    Enjoyable Team Work
    The good thingsI enjoyed most the team that I work with,the training support and appreciation I got from my Manager
    The challengesI can only say the late hours
    5.0
    Bar Attendant
    Apr 2024
    New Lambton NSW 23051 to 2 years in the role, current employee
    Successful and proactive whilst holding my personal life.
    The good thingsInclusive work place with great benefits.
    The challengesI really can't fault West's.
    3.0
    Supervisor
    Jan 2024
    Newcastle NSW 23001 to 2 years in the role, former employee
    I made some great connections, but overall the place stinks. Not real progression within the ranks. The higher-ups are stuck in the past, very old views. In the end, had to leave as they didn’t align with my values.
    The good thingsThey pay well. There’s good perks.
    The challengesToxic all the way through the company. Communication throughout is poor, was although improving
    3 people found this helpful
    5.0
    Senior Design Lead
    Dec 2023
    New Lambton NSW 23051 to 2 years in the role, current employee
    Vibrant community to grow your potential.
    The good thingsWests has a friendly, great internal culture with a focus on customer experience. There are fun perks like the cheap gym membership, 40% discounted meals and more. It's a great company to work with.
    The challengesFor me, I lived too far away to make the job sustainable.
    1 person found this helpful
    5.0
    Bistro Attendant
    Nov 2023
    New Lambton NSW 2305Less than 1 year in the role, current employee
    I learned a lot of things here, I don't have any experience in the Hospitality field at all but thanks to the Chef Manager who gave me the opportunity to work at Wests and made me have a very amazing new experience
    The good thingsAll the staff are humble and friendly. The Chef and Chef Manager are kind and welcoming to new staff
    The challengesthey require me to work in all fields so that I will find where my passion will be
    1 person found this helpful
    5.0
    Administration
    Oct 2023
    New Lambton NSW 23053 to 4 years in the role, current employee
    Wests is an exciting and inclusive place to work. The team are friendly and the benefits are great.
    The good thingsWorking for Wests you really feel connected to the community. I love that we can used volunteer leave to help out with causes that we connect with.
    The challengesIts hard to know where to go for the right information at times but if you ask for help someone is always willing to point you in the right direction
    1 person found this helpful
    5.0
    Administration
    Oct 2023
    New Lambton NSW 23055 to 6 years in the role, current employee
    The work is meaningful and rewarding, and there are a lot of talented people to work with at Wests.
    The good thingsWests is a progressive Group, with further growth on the horizon. There is plenty of opportunity to develop and advance your career, across Wests many businesses.
    The challengesThe pace of change can be challenging for some (but exciting for others).
    1 person found this helpful
    1.0
    Room Leader
    Feb 2022
    Less than 1 year in the role, former employee
    Glad I don't work there anymore.
    The good thingsHourly pay was pretty good
    The challengesThe workplace environment wasn't professional, you had to check the roster twice everyday in case of changes (I was told they would email the roster but that didn't happen.) Toxicity among the other workers, felt like walking on eggshells. Didn't feel comfortable, when I did speak up about it, there wasn't any help. Just excuses for those that were rude.
    1 person found this helpful
    2.0
    Room Attendant
    Nov 2021
    1 to 2 years in the role, former employee
    Not ideal for a person that expects kindness and a thank you
    The good thingsMade some new friends, learnt how to make a nice bed
    The challengesBeing a casual and expected to be available 7 days a week if needed. Work a full time roster as a casual with no sick days or annual leave. expected to do a 5 star job in 10 minutes. No thank you’s or recognition from management for hard work. Expected to clock off early and do my workload in half the time to save wages for the company. Hours are rounded down. Felt very undervalued and miserable which I took home to personal life.
    1 person found this helpful
    5.0
    Bar Cleaner
    Oct 2020
    A fantastic 23 years with the west leagues New Lambton
    The good thingsGreat staff & good people
    The challengesGood Management & staff
    2.0
    NA
    Jun 2020
    The beautiful location aids the bad work environment
    The good things- The location is beautiful - The customers are usually happy - Easy to make sales - Most work days arent too bad, but the challenges make even the good days bad
    The challenges- Rostering (a constant challenge) - Low pay - No overtime pay - Management dont listen to staff concerns - Hardly any phone service
    1 person found this helpful
    4.0
    Food and Beverage Attendant
    Jun 2020
    3 to 4 years in the role, former employee
    Great Staff Environment But Nowhere To Grow
    The good thingsGreat staff in the front of house sections, super friendly and mostly easy to work with. Worked in functions, bistro, gaming, bar, and restaurants across multiple venues. Discounted gym membership, 40% off food whilst on break at work, discount on accommodation at certain times of year.
    The challengesNo work life balance, you are expected to work christmas day, new years, public holidays and school holidays and it will most likely be denied approval if you try to apply for leave in these times. No opportunity for growth within your role. Being such a big company HR don't provide much for you to go any further with the company, so you either are left doing the same thing or leave to find something else.
    4.0
    Plantscape Technician
    Nov 2019
    3 to 4 years in the role, former employee
    One of the best places I have worked.
    The good thingsFlexibility with work hours. Most other employees were friendly.
    The challengesHaving enough time to complete daily tasks on occasions.
    1.0
    Safe clerk
    Aug 2019
    5 to 6 years in the role, former employee
    Below average management/HR show staff no support.
    The good thingsGym discount and 40% off some food.
    The challengesManagement/HR expects too much of staff while not showing any support, they are happy to give themselves time off for holidays while staff don't get to see their families on holidays.
    4 people found this helpful
    2.0
    Beverage Attendant
    Jun 2019
    1 to 2 years in the role, current employee
    Not the worst but not the best
    The good thingsThe company pays well and hours are flexible because the clubs are open for long hours. The role is easy and well supported.
    The challengesNo work-life balance, employees are expected to work all public holidays including Christmas Day. Casual employees get denied days off more often than not. Employees don't even get a free or discounted membership to the club.
    2 people found this helpful
    1.0
    Safe clerk
    Jun 2019
    3 to 4 years in the role, former employee
    I would NOT suggest anyone work here under any circumstances. My life has never been the same since.
    The good thingsYou get a small discount on pretty average food.
    The challengesHR is a mess, they have created an extremely toxic environment and this is why they have such a high staff turnover. I and many other staff were so incredibly stressed and anxious about every shift. Management don't stick up for anyone when HR force people to quit by causing an unbearable workalike.
    5 people found this helpful
    2.0
    Bar and Gaming Attendant
    Jul 2018
    Less than 1 year in the role
    Worth the money?
    The good thingsEasy job and paid well.
    The challengesCompany expects you to put them first. Long nights and expect you to work all public holidays, including Christmas. No work life balance. Very high and unrealistic expectations from management.
    3 people found this helpful
    1.0
    Finance
    Jul 2018
    Unsupportive management environment.
    The good thingsFellow staff members were lovely .
    The challengesWorking for management that don't support their staff. Very ancient processes, not a forward thinking company.
    5 people found this helpful
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