(61 reviews)

Company Profile

Company overview

Website

Industry

Fashion Retail & Department Stores

Primary location

Australia

Established in 1946 as a Melbourne-based men’s footwear brand, the family owned company Windsor Smith quickly expanded to become Australia’s No.1 brand of men’s fashion footwear.It was in 2008 when Windsor Smith opened its first retail store in Melbourne on the iconic fashion strip - Chapel Street. With its growing popularity, Windsor Smith embarked on their new and highly successful venture in 2009, with their first ever women’s footwear range.Windsor Smith has always and continues to be, at the forefront of shoe fashions, bringing overseas styling and the highest quality European materials to Australia at an affordable price.Source: This is an extract from the company's own website.

Jobs at Windsor Smith

Based on your search activity

Full Time Sales Assistant - Bourke Street Melbourne

at Windsor Smith Retail

Melbourne VIC

Windsor Smith are on the look out for a strong, organized, fashion forward Full Time Retail Sales Assistant in Bourke Street Melbourne.

classification: Retail & Consumer ProductsRetail & Consumer Products

2d ago

Retail Casual Sales Assistants

at Windsor Smith Retail

Miranda, Sydney NSW

A Iconic Australian brand is looking for new members to join their retail store in Miranda Shopping Centre.

classification: Retail & Consumer ProductsRetail & Consumer Products

10d ago

Reviews overview

1.861 ratings in total

5

6

4

2

3

6

2

7

1

40

85%

Rate salary as high or average

15%

Employees recommend this employer to friends

What’s it like working at Windsor Smith?

AI summary of recent reviews

The strongest positive aspect of working at Windsor Smith appears to be the supportive relationships between colleagues, with many employees forming meaningful friendships with their co-workers. Some employees also appreciate that the basic job tasks are straightforward and manageable to learn.

However, several challenges are consistently mentioned across reviews. These include concerns about management communication style, limited training support, and challenges with working alone in stores. Additionally, employees report difficulties with unpredictable rosters and constant monitoring through security cameras, which can create a challenging work environment.

Recent reviews

1.0

Sales Role

Mar 2026

Miranda NSW 2228Less than 1 year in the role, former employee

Not a good experience, and would strongly advise staying away from working here.

The good thingsThe staff were friendly and nice

The challengesFrom my experience i got let go after 3 days with no valid good reason, even though I tried my best serving customers and Visual merchandising. Before getting let go, I was told that I was not following their expectations, and head management advised to let me go. I was confused as to how the head managment know i was working what times. I also applied for a casual position, but was given shifts like I was working full-time.

1.0

Casual retail assistant

Feb 2026

Sydney NSW 2000Less than 1 year in the role, former employee

Work literally anywhere else !

The good thingsMost staff were nice some good friendships made mostly from bonding over bad treatment.

The challengesIt can be confidently said that the business owners do not know the first thing about what it takes to run a successful and healthy business. Staff are constantly under surveillance through cameras and micromanaged this is an example of oppressive management and furthermore shows the lack of understanding the owners have on integrity and the importance that has in building a successful business. Windsor Smith refuses to employ any store managers as they would rather underpay their full timers and give them the responsibility load of a manager which places strain on workplace power dynamics and relationships. This is no shock as this business continues to reward toxic behaviour between their employees; higher management will often speak unprofessionally with employees about other employees. It is in Windsor Smiths best interest to wake up to themselves and treat their employees with respect as the overall trend in their sales says more about their policies then it does their employees.

1.0

Sales Assistant

Feb 2026

Sydney NSW 2000Less than 1 year in the role, former employee

Awful, would not recommend

The good thingsSome of the staff, the cluster manager was pretty good too seeing as she was having to oversee 5 stores of a failing company

The challengesThe company as a whole just need to go fully online as the staff turnover is so high within their stores. And having seen how they treat their store employees, I’m not surprised staff are moving on to better opportunities. The returns policy (if you can even call it that) is awful and I felt horrible having to explain to customers that I had to take photos of their clearly faulty shoes and send them off to head office just to wait forever for approval to do a refund. Faulty shoes were extremely common due to the poor quality of the shoes. I think, had the younger brother not taken over the company, this would be a better place to work and the shoes would still be the great quality they once were. Also, when I applied, they had a staff discount listed in the job ad, which ended up being misleading as there ended up being no staff discount.

Ratings for Windsor Smith are shared as-is from employees in line with our community guidelines

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