Windsor Smith
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    Windsor Smith
    (61 reviews)
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    Company Reviews

    Working at Windsor Smith

    1.861 ratings in total
    5
    6
    4
    2
    3
    6
    2
    7
    1
    40
    85%
    Rate salary as high or average
    15%
    Employees recommend this employer to friends
    Work/Life balance
    2.0(61 ratings)
    Career development
    1.6(60 ratings)
    Benefits & perks
    1.5(60 ratings)
    Management
    1.7(61 ratings)
    Working environment
    2.0(60 ratings)
    Diversity & equal opportunity
    1.8(60 ratings)
    Ratings for Windsor Smith are shared as-is from employees in line with our community guidelines

    reviews

    Showing 5 reviews for All Sydney NSW
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    1.0
    Sales Role
    Mar 2026
    Miranda NSW 2228Less than 1 year in the role, former employee
    Not a good experience, and would strongly advise staying away from working here.
    The good thingsThe staff were friendly and nice
    The challengesFrom my experience i got let go after 3 days with no valid good reason, even though I tried my best serving customers and Visual merchandising. Before getting let go, I was told that I was not following their expectations, and head management advised to let me go. I was confused as to how the head managment know i was working what times. I also applied for a casual position, but was given shifts like I was working full-time.
    1.0
    Casual retail assistant
    Feb 2026
    Sydney NSW 2000Less than 1 year in the role, former employee
    Work literally anywhere else !
    The good thingsMost staff were nice some good friendships made mostly from bonding over bad treatment.
    The challengesIt can be confidently said that the business owners do not know the first thing about what it takes to run a successful and healthy business. Staff are constantly under surveillance through cameras and micromanaged this is an example of oppressive management and furthermore shows the lack of understanding the owners have on integrity and the importance that has in building a successful business. Windsor Smith refuses to employ any store managers as they would rather underpay their full timers and give them the responsibility load of a manager which places strain on workplace power dynamics and relationships. This is no shock as this business continues to reward toxic behaviour between their employees; higher management will often speak unprofessionally with employees about other employees. It is in Windsor Smiths best interest to wake up to themselves and treat their employees with respect as the overall trend in their sales says more about their policies then it does their employees.
    5 people found this helpful
    1.0
    Sales Assistant
    Feb 2026
    Sydney NSW 2000Less than 1 year in the role, former employee
    Awful, would not recommend
    The good thingsSome of the staff, the cluster manager was pretty good too seeing as she was having to oversee 5 stores of a failing company
    The challengesThe company as a whole just need to go fully online as the staff turnover is so high within their stores. And having seen how they treat their store employees, I’m not surprised staff are moving on to better opportunities. The returns policy (if you can even call it that) is awful and I felt horrible having to explain to customers that I had to take photos of their clearly faulty shoes and send them off to head office just to wait forever for approval to do a refund. Faulty shoes were extremely common due to the poor quality of the shoes. I think, had the younger brother not taken over the company, this would be a better place to work and the shoes would still be the great quality they once were. Also, when I applied, they had a staff discount listed in the job ad, which ended up being misleading as there ended up being no staff discount.
    1 person found this helpful
    1.0
    Retail Sales Assistant
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Micromanaged & constantly criticised, would not recommend
    The good thingsOther staff members. Jobs weren't too hard just a lot to remember
    The challengesI started this job as I wanted something different not realising till after I started how high the turnover rate was. I had 3 and a bit days of training, a lot to remember but wasn't too hard till I was made to be alone for the first time on my 6th day. I was alone more then I had someone with me. Got into trouble for ridiculous things like kneeling, cleaning at night instead of the morning, shoes not being perfectly aligned, finding an odd pair (blamed for this odd pair yet I had never sold it before), talking in passing of the other full time member. Upper management were terrible, the way the owners talk to you over email is crazy, you get attacked for a shoe being out of place or for kneeling when you unpack stock. You are constantly watched on the cameras and criticised for everything you do. I quit after 2 months even with no job lined up, wanted to quit before they fired me for no reason.
    6 people found this helpful
    1.0
    Sales
    Apr 2023
    Haymarket NSW 2000Less than 1 year in the role
    Overall underwhelming experience
    The good thingsThe flexibility in hours
    The challengesDiscourteous in-store management
    6 people found this helpful
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