YHA Australia
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    YHA Australia
    (16 reviews)
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    Company Reviews

    Working at YHA Australia

    3.416 ratings in total
    5
    5
    4
    4
    3
    2
    2
    2
    1
    3
    81%
    Rate salary as high or average
    63%
    Employees recommend this employer to friends
    Work/Life balance
    4.1(15 ratings)
    Career development
    3.2(16 ratings)
    Benefits & perks
    3.4(16 ratings)
    Management
    3.1(16 ratings)
    Working environment
    3.4(16 ratings)
    Diversity & equal opportunity
    3.6(16 ratings)
    Ratings for YHA Australia are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    1.0
    Admin
    Nov 2025
    Sydney NSW 20002 to 3 years in the role, former employee
    I was humiliated in front of co-workers and mocked for being proactive
    The good thingsUsed to have a great culture
    The challengesNew managers see workers as replaceable numbers
    1 person found this helpful
    3.0
    Receptionist
    Mar 2025
    Northern QLD4 to 5 years in the role, former employee
    Horrible operations manager
    The good thingsMeeting like minded people.
    The challengesLack of training and management expectations are too high considering the lack of training
    2.0
    Shift Manager
    Nov 2023
    Sydney NSW 20001 to 2 years in the role
    challenging and a constant challenge
    The good thingsYHA is a company that allows you to develop your soft skills, you are full of challenges that make you reach a good level if you are thinking of working with clients
    The challengesI'm in Sydney Harbour and there are many challenges every day, but I feel the biggest one is trying to understand how you can manage frustration and do your best.
    2 people found this helpful
    4.0
    Receptionist
    Aug 2023
    Sydney NSW 2000
    Great for international students who want something different!
    The good thingsWorking with our diverse reception team has been a true delight. Coming from different countries, we bring a variety of perspectives that make problem-solving both innovative and effective. Beyond work, the shared laughter and cultural exchanges create a warm, familial atmosphere.
    The challengesWe have to work twice as hard to provide customer service, as there are some frequent issues with the facilities.
    1 person found this helpful
    1.0
    Administration Officer
    Aug 2020
    3 to 4 years in the role, former employee
    Unprofessional organisation
    The good thingsThe people you work with on a daily basis
    The challengesThe management is incompetent and the head office encourages inappropriate behaviour. Company has no development or progression, does not support their employees career aspirations.
    7 people found this helpful
    4.0
    Manager
    Jun 2020
    current employee
    It has been a fun and rewarding place to work
    The good thingsGreat community - fun atmosphere. People are accepted for who they are and how well they do their job, not how well they dress or how cool they are.
    The challengesNot for profit, so not a lot of cash. Hit hard by COVID and facing a major restructure.
    1 person found this helpful
    1.0
    Food and Beverage Staff
    Mar 2020
    1 to 2 years in the role, current employee
    Frustratingly disorganised with overbearing upper management, staff morale terribly low, with frontline workers undervalued or in some cases ignored.
    The good thingsFree accomodation at other YHAs
    The challengesMis-management most of the time and micromanagement the rest of the time. Head office run the show without taking any responsibility.
    4 people found this helpful
    5.0
    Receptionist
    Sep 2019
    Less than 1 year in the role, former employee
    Awesome place to grow in the hospitality industry
    The good thingsAwesome people, great work environment, good communication and opportunities to grow
    The challengesBeing quite busy most of the times
    5.0
    Housekeeping Role
    Sep 2019
    1 to 2 years in the role, current employee
    Incredible opportunity to make new friends and enjoy your time at work!
    The good thingsAmazing working environment
    The challengesVery busy days, you have to keep it up!
    4.0
    Development Manager
    May 2019
    3 to 4 years in the role, former employee
    Amazing.
    The good thingsYoung, vibrant culture based on travel.
    The challengesLimited career opportunities to progress.
    5.0
    Administration
    Feb 2019
    3 to 4 years in the role, current employee
    A better choice than a rigid corporate environment
    The good thingsThe company values your hard work and a good work-life balance. You are treated like family while maintaining professional relationship with management and colleagues.
    The challengesLoyalty is rampant so most employees stay with the company for years so progression is not as quick as you hope.
    2 people found this helpful
    5.0
    Receptionist
    Feb 2018
    Great
    The good thingsThe product and the staff.
    The challengesNothing worth noting.
    5.0
    Duty Manager
    Feb 2016
    3 to 4 years in the role, former employee
    Helped me grow & learn a lot about the customer service industry
    The good thingsGreat managers free accommodation free tours awesome staff
    The challengesMulti tasking very busy place
    3.0
    Supervisor
    Feb 2016
    9 to 10 years in the role, current employee
    A good place to work but could be a whole lot better
    The good thingsFlexible, autonomous.
    The challengesTo much micro manament
    1 person found this helpful
    2.0
    Receptionist
    Feb 2016
    All Australiacurrent employee
    The only thing keeping me here is the lovely staff
    The good thingsGood hours, supportive co-workers
    The challengesPoor management
    2 people found this helpful
    4.0
    Housekeeper
    Jul 2015
    Less than 1 year in the role, current employee
    fun, friendly and fast work where you get to meet plenty of new people of a daily basis.
    The good thingsManagement, hours and pay are good and it's a friendly environment with plenty of helpful staff and happ customers.
    The challengesGetting rooms clean in a fast and efficient way. The amount of guest checking out on a daily basis always changes so some days you might be able to detail clean and take more time on task and others you'll be rushing around trying to get everything done in time. It's always different and you never know what the days gonna throw at you.
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    Reviews by location
    All Sydney NSWNorthern QLD