Life and Culture at

Culture and values

Life at Zendesk

We empower our people to be their best selves–together or apart. We value our differences and learn how to stand with each other’s communities. This is a place to grow and feel supported along the way.

Lead with exceptional customer service

We model what it means to be the best in service. We honor our commitments. We meet customers where they are and take them where they need to go.

Deliver the simplest solution

We aim to reduce complexity with as much elegance as possible. This means doing business with us is easy and frictionless, and our technology and processes are purpose built.

Show pride in our work

We take pride in the impact of our work. Our enthusiasm instills confidence in our industry. We have skill and experience, and approach challenges with conviction.

Care for each other

We practice kindness. We advocate for empathy, diversity, equity, and inclusion – in the places we live and work, and the world at large.

Perks and benefits

Digital first

We work primarily remotely. Except for limited roles, Zendesk employees are not required to attend a Zendesk workspace for any minimum amount of time.

Mobile phone allowance

Zendesk provides AUS and NZ employees with a mobile phone allowance paid automatically as part of your monthly payroll.

Internet reimbursement

Zendesk provides a monthly reimbursement to subsidize internet costs.

Wellness benefits

We use Modern Health to offer licensed therapy, certified personal coaching, and digital courses and mediations. We also offer a subscription to the Calm App.

Commitment to inclusivity

Our Employee Communities provide employees with support tailored to their cultural needs and teach us how we can embed inclusive practices within leadership.

Home office stipend

We make sure you have what you need to be productive while working from home with a home office stipend for new employees.

Family planning

We offer family forming and care benefits, as well as match your regular pay for at least 16 weeks of parental leave.

When you shine, we shine

Yes, work-life balance is a buzzword; but it’s actually a priority at Zendesk. Over 6,000 Zendesk employees worldwide have the flexibility to choose where they work. Whether you’re collaborating from your home office, a Zendesk workspace, or the kitchen table, you’re part of one team here. We’re digital first.At Zendesk, we empower our people to be their best selves–together or apart. We value our differences and learn how to stand with each other’s communities. This is a place to grow and feel supported along the way. If you’re a team player looking for a flexible and supportive company that is eager for big ideas, Zendesk is the place for you.