Zurich Insurance Group
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    Zurich Insurance Group
    (12 reviews)
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    Company Reviews

    Working at Zurich Insurance Group

    2.312 ratings in total
    5
    1
    4
    1
    3
    3
    2
    3
    1
    4
    67%
    Rate salary as high or average
    33%
    Employees recommend this employer to friends
    Work/Life balance
    3.5(12 ratings)
    Career development
    2.5(12 ratings)
    Benefits & perks
    1.9(12 ratings)
    Management
    2.3(12 ratings)
    Working environment
    2.8(12 ratings)
    Diversity & equal opportunity
    2.8(12 ratings)
    Ratings for Zurich Insurance Group are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 12 reviews sorted by most recent
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    1.0
    Insurance Officer
    Jul 2025
    Sydney NSW 2000Less than 1 year in the role, former employee
    Worse work experience ever!
    The good thingsNothing. Toxic work environment
    The challengesFavoritism is everywhere and management constantly micromanages. There’s no trust, no support, and zero room for growth. A toxic culture that pushes good people out.
    2.0
    Claims Consultant
    Sep 2024
    Sydney NSW 2000former employee
    The positives do not outweigh the negatives to make this a good place to work. If you're super resilient then it might be worthwhile
    The good thingsPay, an extra weeks annual leave and career opportunities.
    The challengesTechnology is light years behind their competitors. Micromanagement is big here. No real on boarding process. Need to offer a corporate income protection plan for staff.
    3.0
    Information Technology Support Analyst Level 2
    Feb 2024
    North Sydney NSW 2060
    Good experience as a contractor, but not worth working as a full-time employee who mostly are paid under market.
    The good thingsIT support team is great, management within IT support is good, with a chill environment.
    The challengesBeyond the IT support team was atrocious for the most part. Too many layers in management holding up changes, no one taking responsibility, blaming other teams, lack of communication between teams.
    2.0
    Customer Care Consultant
    Feb 2023
    Less than 1 year in the role, former employee
    The training system taught you the basics. And even included information that wouldn’t be used live. There was no warm introduction to the live system/phones it was just fake it to make it. And with an acceptable communication from management “no news is good news” don’t expect strong development in the role.
    The good thingsThere honestly were none. Absolute disappointed.
    The challengesOnce out of training any on going support is though office team. Never heard from my team leader unless I reached out. With a client on the line looks and feels so unprofessional
    5.0
    Customer Service Representative
    Nov 2020
    1 to 2 years in the role, current employee
    Would apply again at the drop of a hat
    The good thingsMade lasting friendship with coworkers and management are some of the best I've ever had - understanding and empathetic and supportive.
    The challengesWorkload but management also willing to help
    4.0
    Manager
    Dec 2019
    Too many cooks spoil the broth.
    The good thingsInternal growth is encouraged.
    The challengesBehind its competitors in regards of technology.
    1.0
    Workers Compensation Role
    Sep 2019
    former employee
    Zurich didn't pass muster....
    The good thingsNothing....toxic working environment
    The challengesEverything.....from very poor, cramped office layout, micro management and unhappy, overworked employees. Challenging reputation in the market.
    1 person found this helpful
    2.0
    Claims Consultant
    Dec 2017
    3 to 4 years in the role, current employee
    Look for a better role
    The good thingsSome nice colleagues and one or two good managers.
    The challengesNo development no training no positive work environment
    1.0
    Underwriting
    Jan 2017
    7 to 8 years in the role, former employee
    Dreadful company to work for if you have any interest in career progression.
    The good thingsFriendly and lovely colleagues.
    The challengesWould not recommend working in General Insurance. Pay is below market average. Promotions are usually offered based on connections, not merit. Insurance experience is not valued. On the job 'training' is appalling. Frequent restructures, redundancies and job instability.
    1.0
    Senior Claims Consultant
    Feb 2016
    1 to 2 years in the role, former employee
    Stressful
    The good thingsTeamwork within the department was strong, the work was challenging and interesting.
    The challengesSignificantly under-staffed, lack of administrative support, unwilling to modernise or innovate, inefficient processes, lack of defined career pathways, staff overwhelmed by unrealistic expectations and high workload.
    3.0
    Claims Advisor
    Feb 2016
    5 to 6 years in the role, current employee
    The intensity and poor training make it very hard to develop and take on new opportunities.
    The good thingsThe people are really good it's a nice friendly environment.
    The challengesIt's such a fast paced workplace and can be very overwhelming.
    3.0
    Asst underwriter
    Sep 2015
    3 to 4 years in the role, current employee
    I'm habitually underwhelmed.
    The good thingsThe people are lovely. Outside of the underwriting function, there seems to be some good career paths.
    The challengesManagement can't stick at a plan for more than 18 months. They continually chop and change. The work is very boring with no clear career path...except if you're a 20something male who goes to the pub on Thursday and Friday evenings, plays on the staff football team and spouts the corporate rhetoric.
    1 person found this helpful
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