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Assistant Manager

Support the Manager of a business to resolve issues and oversee day-to-day operations.
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What's it like to be an Assistant Manager?

An Assistant Manager is usually responsible for supporting a Manager of a company, business or organisation. They may also be in charge of hiring and training new employees, creating rosters for employees and providing customer service. Assistant Managers tend to work in areas such as hospitality, tourism, health and retail. While Assistant Manager duties may vary depending on the position, the skills these professionals usually have are the ability to think on their feet to quickly resolve issues, exceptional communication and customer service skills and excellent organisational skills.

Assistant Manager

Tasks and duties

  • Ensuring the venue, store or premises run smoothly by overseeing employees and by developing systems and procedures for operational efficiency.
  • Supporting the Manager by recruiting, hiring and training new employees and providing a comprehensive induction process.
  • Handling and resolving customer queries and complaints as they arise.
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Assistant Managers may be required to work shifts, including early mornings, evenings and weekends.

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What can I earn as an Assistant Manager?

Find out the average salary for an Assistant Manager across Australia

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Latest Assistant Manager jobs on SEEK

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How to become an Assistant Manager


SEEK Learning
Formal qualifications are not usually required to work as an Assistant Manager in Australia as previous experience is highly regarded and on-the-job training is typically provided. However, qualifications in the field may help you when you are applying for work.

  1. Decide on the area you want to work in. Depending on the setting, you may need to hold a current Responsible Service of Alcohol (RSA) certificate or Responsible Conduct of Gambling (RCG) certificate.
  2. If you are looking to further your career, you can work your way up and apply for promotions to more senior roles.
  3. You may also wish to consolidate your experience with further qualifications, such as a Certificate IV in Leadership and Management (BSB42015) or a Diploma of Leadership and Management (BSB51918).

Explore related qualifications

SEEK users who have worked as an Assistant Manager have studied these qualifications.

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Diploma of Leadership and Management

This qualification provides you with the skills needed to support individuals and teams to meet organisational goals.
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Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo

Certificate IV in Leadership and Management

This qualification develops your leadership skills and prepares you to guide and support others in the workplace.
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Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo
Certificate IV in Leadership and Management provider logo

Provide Responsible Service of Alcohol (RSA)

This certification provides you with the knowledge needed to work in the sale and service of alcohol.

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Provide Responsible Service of Alcohol (RSA) provider logo
Provide Responsible Service of Alcohol (RSA) provider logo
Provide Responsible Service of Alcohol (RSA) provider logo
Provide Responsible Service of Alcohol (RSA) provider logo
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Job market trends for Assistant Managers
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Job opportunities

Assistant Manager jobs on SEEK
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Jobs on SEEK right now
Source: SEEK
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Source: SEEK job ads and SEEK Role Reviews

Latest Assistant Manager reviews

Latest reviews from 85 Assistant Managers surveyed on SEEK
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Positive
Negative
May 2021
As an Assistant Manager I enjoy having someone higher then myself who has the same career/ company goals that I can achieve with.
Reviewer's Qualification
Certificate III in Retail
Experience
1 – 4 years
Organisation size
Small (1-19 employees)
Specialisation
Car Parts Sales
The good things
- Helping Others with Progression within the Company - Good Salary - Bonuses - Company Car
The challenges
- Relative Management Experience within the role - Staffing Arrangements ( Staff away sick, On Holidays, etc) - Staff Motivation - Staff Conflict
Read more
May 2021
Serving people and being a people person and having to deal with different challenges every time are what i love being a hotelier
Reviewer's Qualification
Master of Hospitality Management
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Front Office
The good things
Hire & oversee front desk staff *Membership suspensions/terminations *Customer Service/Phone/Scheduling *Work closely with Studio Manager implement policies & procedures *Client complaints/issues Mana...
The challenges
A business can never be certain about market trends. It’s as uncertain as predicting a COVID 19 free world. The fluctuation in market trends can cause a business to stifle. This is one of the most com...
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Source: SEEK Role Reviews