What's it like to be a Customer Service Assistant?
A Customer Service Assistant is the initial point of contact between a business and its customers. They are responsible for assisting customers to do business with the organisation, such as making a purchase, placing an order, getting advice, making a complaint or finding information.
Tasks and duties
- Handling enquiries from customers in person, over the phone and online.
- Generating sales, processing returns and issuing receipts.
- Searching knowledge bases for information.
- Resolving complaints.
- Escalating issues when necessary.
- Communicating with third-party vendors and stakeholders.
- Improving customer service procedures and policies.
- Measuring customer satisfaction and working to targets.
- Reporting on performance.
What can I earn as a Customer Service Assistant?
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How to become a Customer Service Assistant
- Consider completing a Certificate III in Customer Engagement (BSB30215) or a Certificate IV in Customer Engagement (BSB40315) through TAFE or a Registered Training Organisation.
- Alternatively, consider completing a vocational qualification in business administration or retail, depending on the type of organisation you’d like to work in.