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Customer Service Assistant

Assist customers to do business with an organisation by acting as a point of contact.

What's it like to be a Customer Service Assistant?

A Customer Service Assistant is the initial point of contact between a business and its customers. They are responsible for assisting customers to do business with the organisation, such as making a purchase, placing an order, getting advice, making a complaint or finding information.

Customer Service Assistant

Tasks and duties

  • Handling enquiries from customers in person, over the phone and online.
  • Generating sales, processing returns and issuing receipts.
  • Searching knowledge bases for information.
  • Resolving complaints.
  • Escalating issues when necessary.
  • Communicating with third-party vendors and stakeholders.
  • Improving customer service procedures and policies.
  • Measuring customer satisfaction and working to targets.
  • Reporting on performance.

What can I earn as a Customer Service Assistant?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Customer Service Assistant is between $45k and $55k

Close salary comparison
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Source: SEEK job ads. Salaries include superannuation.

How to become a Customer Service Assistant


SEEK Learning
There’s no minimum qualification to become a Customer Service Representative, but it may be an advantage to have completed Year 10 or have relevant work experience.

  1. Consider completing a Certificate III in Customer Engagement (BSB30215) or a Certificate IV in Customer Engagement (BSB40315) through TAFE or a Registered Training Organisation.
  2. Alternatively, consider completing a vocational qualification in business administration or retail, depending on the type of organisation you’d like to work in.

Skills and experience employers are looking for

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Source: SEEK job ads and SEEK Profile data

Upskill with an online short course

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How do Customer Service Assistants rate their role?

Latest reviews from 7 Customer Service Assistants surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.6
Career progression opportunities
4.0
Job security
4.3
Pay / Salary
3.1
Variety of work
3.4

Latest reviews

All
Positive
Negative
Aug 2019
I will always work with people. Love community and customers
Reviewer's Qualification
Certificate III in Retail (Community Pharmacy - Dispensary)
Experience
10+ years
Organisation size
Small (1-19 employees)
Specialisation
Pharmacy assistant
The good things
I love my job as well my customers. Helping people make my day. I am a people person
The challenges
My work involves lots of learning. Day is full . I am never bored at my work
Read more
Aug 2019
Customer service is great but challenging
Reviewer's Qualification
Record of School Achievement (Year 10)
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Customer service
The good things
Working as a customer service attendant, my role is diverse as well as provides satisfaction in helping customers
The challenges
Work life balance and difficult customer
Read more
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Source: SEEK Role Reviews

Working hours for Customer Service Assistants

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
info
Source: SEEK Role Reviews from 7 Customer Service Assistants

What are the job opportunities for Customer Service Assistants?

Find out how the job market is trending

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Customer Service Assistant jobs on SEEK
2,331
Jobs on SEEK right now
Source: SEEK

Latest Customer Service Assistant jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

See careers related to Customer Service Assistant by field of interest.

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Source: SEEK job ads and SEEK Profile data