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Retail Sales Assistant

Provide high quality customer service in a retail environment.

What's it like to be a Retail Sales Assistant?

Retail Sales Assistants work in shops and stores and provide a high quality customer experience by greeting customers, establishing their needs and helping them to find products to meet those needs.

Retail Sales Assistant

Tasks and duties

  • Prepare the shop for the day and complete sales transactions
  • Replenish and restock items as required, in addition to providing advice and recommending products to customers
  • Implement specific sales strategies and promotions to ensure maximum profit is generated.
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Retail Sales Assistants are responsible for providing customers with a positive, informative and engaging shopping experience. They may also assist with the coordination and training of other staff.

Individuals who are highly organised with strong attention to detail and who have excellent communication skills make ideal Retail Sales Assistants.

What can I earn as a Retail Sales Assistant?

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common salary in AUS for a Retail Sales Assistant is between $45k and $55k
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info
Source: SEEK job ads

How to become a Retail Sales Assistant


SEEK Learning
You don’t need any formal qualifications to work as a Retail Sales Assistant in Australia, as on-the-job training is typically provided. However, qualifications in retail services may help you when you are applying for work as a Retail Sales Assistant.

  1. Gain work experience in the field, and undertake a qualification in retail services, such as a Certificate II in Retail Services (SIR20216) or a Certificate III in Retail Services (SIR20216).
  2. If you are looking to further your career within retail, you can work your way up and apply for promotions to more senior roles, such as Retail Store Manager or Brand Manager.

Explore related qualifications

SEEK users who have worked as a Retail Sales Assistant have studied these qualifications.

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Certificate III in Retail

This qualification prepares you for a career in the retail industry and for roles in specialty stores, supermarkets and department stores.
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Certificate III in Retail provider logo
Certificate III in Retail provider logo
Certificate III in Retail provider logo

Certificate II in Retail Services

This certificate prepares you for a career in the retail industry. It will give you the skills needed to work under supervision of others.
Compare institutions
Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo
Certificate II in Retail Services provider logo
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Source: SEEK job ads and SEEK Profile data

How do Retail Sales Assistants rate their role?

Latest reviews from 24 Retail Sales Assistants surveyed on SEEK

Work-life balance
3.9
Job satisfaction
3.9
Career progression opportunities
3.5
Job security
3.6
Pay / Salary
3.5
Variety of work
3.2

Latest reviews

All
Positive
Negative
Aug 2019
Bring a sales assistant is good fun but tough at times
Reviewer's Qualification
Bachelor of Business
Experience
1 – 4 years
Organisation size
Medium (20-199 employees)
Specialisation
Sports Retail
The good things
Being able to engage with new people everyday while working with a great group of people who have common interest made each day enjoyable.
The challenges
The challenges mainly revolve around having to deal with unappreciative customers semi-regularly but this is still outweighed by those who really appreciate your assistance.
Read more
Nov 2018
We bring a little good to everyone, every day
Reviewer's Qualification
Certificate IV in Music (Performance)
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Supermarket
The good things
Working in sales is a very social and interactive job. Your focus is on making the customers day better whether that is with the product you provide or simply saying hi. I find it very satisfying fin...
The challenges
As is any role dealing with the public you are sometimes going to deal with people that are angry, upset or downright rude or discriminatory. Sometimes the shifts available are at less sociable hour ...
Read more
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Source: SEEK Role Reviews

Working hours for Retail Sales Assistants

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 9 Retail Sales Assistants

What are the job opportunities for Retail Sales Assistants?

Find out how the job market is trending

All
NSW
VIC
WA
QLD
TAS
SA
NT
ACT

Job opportunities

Retail Sales Assistant jobs on SEEK
1,008
Jobs on SEEK right now
Source: SEEK

Projected job growthAlert

National increase over next 5 years *
4.7%
2019
2024
Source: LMIP. Sales Assistants and Salespersons

Latest Retail Sales Assistant jobs on SEEK

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Source: SEEK job ads

Browse related careers by interest

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Source: SEEK job ads and SEEK Profile data