What's it like to be a Sales Consultant?
Sales Consultants are responsible for promoting and selling products and services to customers, usually in a store, call centre or online chat setting.
Tasks and duties
- Consulting with customers to help them make purchasing decisions, offering descriptions of benefits, product information and technical demonstrations.
- Deterring customers from buying products or services from competitor brands.
- Finding opportunities to pair compatible products and services to generate further sales.
- Negotiating on price, warranties, contract terms or financing.
- Processing sales and conduct payment transactions.
- Selling loyalty program memberships.
Friendly, articulate, goal-orientated and persuasive, Sales Consultants provide information and compelling reasons to customers to help them make a purchasing decision about products and services the Sales Consultant represents.
Sales Consultants help to create awareness of the brand, sell as many units as possible, and upsell or cross-sell to generate further sales.
They often work on their feet for extended periods of time, and have sales targets to reach each month, quarter or year.
What can I earn as a Sales Consultant?
Compare salaries by similar roles
How to become a Sales Consultant
- Most companies will give you training on the job, where you can learn from a Sales Manager or Senior Sales Representatives. You will also be likely to receive training from Sales Consultants about products and services they sell wholesale.
- You may need qualifications if you plan to work in a specialised industry. For example, if you work in the hospitality industry you might need a Responsible Service of Alcohol certificate.
- Consider completing a Bachelor degree majoring in marketing at university. The course will take 3 years full-time. You’ll need to have completed year 12 or gain admission through an alternative pathway.