What's it like to be a Sales Consultant?
Sales Consultants are responsible for promoting and selling products and services to customers, usually in a store, call centre or online chat setting.
Tasks and duties
- Consulting with customers to help them make purchasing decisions, offering descriptions of benefits, product information and technical demonstrations.
- Deterring customers from buying products or services from competitor brands.
- Finding opportunities to pair compatible products and services to generate further sales.
- Negotiating on price, warranties, contract terms or financing.
- Processing sales and conduct payment transactions.
- Selling loyalty program memberships.
Friendly, articulate, goal-orientated and persuasive, Sales Consultants provide information and compelling reasons to customers to help them make a purchasing decision about products and services the Sales Consultant represents.
Sales Consultants help to create awareness of the brand, sell as many units as possible, and upsell or cross-sell to generate further sales.
They often work on their feet for extended periods of time, and have sales targets to reach each month, quarter or year.
Latest Sales Consultant jobs on SEEK
How to become a Sales Consultant
- Most companies will give you training on the job, where you can learn from a Sales Manager or Senior Sales Representatives. You will also be likely to receive training from Sales Consultants about products and services they sell wholesale.
- You may need qualifications if you plan to work in a specialised industry. For example, if you work in the hospitality industry you might need a Responsible Service of Alcohol certificate.
- Consider completing a Bachelor degree majoring in marketing at university. The course will take 3 years full-time. You’ll need to have completed year 12 or gain admission through an alternative pathway.
Explore related qualifications
SEEK users who have worked as a Sales Consultant have studied these qualifications.
This VET diploma provides you with a foundation in business and may be used as a pathway into a Bachelor degree.
With this certificate you will gain the skills needed for entry level roles across a range of industry sectors.