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Support Officer

Provide a range of support and ensure the smooth administration of an organisation.

What's it like to be a Support Officer?

Support Officers work in offices providing general support to managers and customers. They assist in the planning and administration of an organisation’s daily operations and ensure customer enquiries and issues are resolved in a timely manner.

Support Officer

Tasks and duties

  • Responding to enquiries about an issue, project or service over the phone, in person and via email.
  • Providing information, assistance and support to customers.
  • Logging information about enquiries, issues and complaints.
  • Assisting with the preparation of reports.
  • Gathering information about products and services.
  • Performing general administrative duties such as filing, copying, filling out paperwork.
  • Escalating complex issues to management.
  • Assisting in the monitoring of schedules, budgets and timelines.
  • Issuing invoices and reviewing incoming invoices against goods and services provided.
  • Creating and updating customer databases.
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Support Officers are organised and have good computer literacy and communications skills. They perform a range of administrative duties and may work in a call centre. They are employed by organisations in a broad range of industries including public administration, information technology, insurance, finance and retail trade.

What can I earn as a Support Officer?

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NSW
VIC
WA
QLD
TAS
SA
NT
ACT
The most common annual salary in AUS for a Support Officer is between $60k and $70k
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Source: SEEK job ads

How to become a Support Officer


SEEK Learning
You can work as a Support Officer without qualifications, although a qualification will provide your with relevant skills. A good level of computer literacy and basic financial management and communications skills are essential.

  1. Complete a qualification such as the Certificate IV in Business Administration (BSB40515). This course will provide you with the relevant administrative skills required to carry out the duties of the role.
  2. Search for employment opportunities and consider taking an entry–level role in a call centre to build your experience.

Explore related qualifications

SEEK users who have worked as a Support Officer have studied these qualifications.

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Certificate III in Business Administration

This qualification provides you with the skills and knowledge to complete a range of administrative roles across a range of contexts.
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Certificate III in Business Administration provider logo
Certificate III in Business Administration provider logo
Certificate III in Business Administration provider logo
Certificate III in Business Administration provider logo

Certificate IV in Business Administration

With this qualification you will develop your administrative skills and learn to provide leadership and guidance to others.

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Certificate IV in Business Administration provider logo
Certificate IV in Business Administration provider logo
Certificate IV in Business Administration provider logo
Certificate IV in Business Administration provider logo

Diploma of Leadership and Management

This qualification provides you with the skills needed to support individuals and teams to meet organisational goals.
Compare institutions
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
Diploma of Leadership and Management provider logo
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Source: SEEK job ads and SEEK Profile data

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How do Support Officers rate their role?

Latest reviews from 9 Support Officers surveyed on SEEK

Work-life balance
4.0
Job satisfaction
3.7
Career progression opportunities
3.6
Job security
4.1
Pay / Salary
3.9
Variety of work
3.9

Latest reviews

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Positive
Negative
Aug 2019
BDM support officer is an amazing, interesting role, and is very rewarding when you see how many lives you can change for the better
Reviewer's Qualification
Certificate IV in Paralegal Studies
Experience
10+ years
Organisation size
Large (200+ employees)
Specialisation
Banking
The good things
I love working in my role as a BDM, as I get to assist many people Australia wide into getting finance for the purchases of their dream homes. I work tirelessly to make as many peoples dreams come tr...
The challenges
Some of the challenges can be following process to get a result, however - when you work for a great firm or company, you find people within the organisation that will be glad to assist you with the t...
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Aug 2019
Ferris Beuller sums the role of Support Officer nicely: ‘It’s understanding that makes it possible for people like us to tolerate a person like yourself’
Reviewer's Qualification
Victorian Certificate of Education
Experience
1 – 4 years
Organisation size
Large (200+ employees)
Specialisation
Arts Redevelopment
The good things
The role of a Support Officer is integral to any team, big or small, and individual who require support and assistance. As a Support Officer, there’s a high chance you’ll wear a number of hats. The re...
The challenges
There may be times when the role of Support Officer can be challenging. This is dependent on your working environment but I personally found this role monotonous at times, and a little boring. Again, ...
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Source: SEEK Role Reviews

Working hours for Support Officers

Overtime
Weekends
Shift work
Late nights
Often
Sometimes
Never
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Source: SEEK Role Reviews from 9 Support Officers

What are the job opportunities for Support Officers?

Find out how the job market is trending

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NSW
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TAS
SA
NT
ACT

Job opportunities

Support Officer jobs on SEEK
852
Jobs on SEEK right now
Source: SEEK

Latest Support Officer jobs on SEEK

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Source: SEEK job ads

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