What's it like to be a Support Officer?
Support Officers work in offices providing general support to managers and customers. They assist in the planning and administration of an organisation’s daily operations and ensure customer enquiries and issues are resolved in a timely manner.
Tasks and duties
- Responding to enquiries about an issue, project or service over the phone, in person and via email.
- Providing information, assistance and support to customers.
- Logging information about enquiries, issues and complaints.
- Assisting with the preparation of reports.
- Gathering information about products and services.
- Performing general administrative duties such as filing, copying, filling out paperwork.
- Escalating complex issues to management.
- Assisting in the monitoring of schedules, budgets and timelines.
- Issuing invoices and reviewing incoming invoices against goods and services provided.
- Creating and updating customer databases.
Support Officers are organised and have good computer literacy and communications skills. They perform a range of administrative duties and may work in a call centre. They are employed by organisations in a broad range of industries including public administration, information technology, insurance, finance and retail trade.
What can I earn as a Support Officer?
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How to become a Support Officer
- Complete a qualification such as the Certificate IV in Business Administration (BSB40515). This course will provide you with the relevant administrative skills required to carry out the duties of the role.
- Search for employment opportunities and consider taking an entry–level role in a call centre to build your experience.
Explore related qualifications
SEEK users who have worked as a Support Officer have studied these qualifications.
With this qualification you will develop your administrative skills and learn to provide leadership and guidance to others.