What's it like to be a Waitperson?
A Waitperson works in restaurants, hotels, motels, convention centres and pubs, in addition to other establishments serving food and beverages.
Tasks and duties
- Taking reservations for customers over the phone, via email or an electronic booking system, in addition to setting and arranging tables using correct linen, cutlery, crockery and glasses.
- Welcoming customers, presenting them with menus and explaining any special items before relaying their order to kitchen and bar staff.
- Serving food and beverages to customers, clearing tables and collecting payment for meals or drinks.
A Waitperson ensures customers are receiving appropriate hospitality when at a particular venue. They have excellent communication and interpersonal skills, and enjoy working in busy environments.
Wait staff need to be willing to work in the evenings, on weekends and public holidays. They are individuals who are comfortable spending long periods of time on their feet.
What can I earn as a Waitperson?
Compare salaries by similar roles
How to become a Waitperson
- Gain work experience in the field and explore whether you need a responsible service of alcohol (RSA) certificate.
- Investigate travel, tourism and hospitality training pathways such as a Certificate III in Hospitality (SIT30616).
- There are many opportunities for wait staff who wish to further their hospitality career, such as becoming a Restaurant Manager or Food and Beverage Manager.