Company Profile

Company overview

Website

Primary location

Australia

AccessPay provides reliable, flexible and cost effective salary packaging services to charitable, Not for Profit, Community and Disability Service organisations across Australia.We recognise that the benefits of salary packaging and delivery of a responsive service option are important elements in an organisational HR strategy designed to attract and retain the right staff. We underwrite these service standards with performance guarantees to ensure that we meet the expectations of our customers.Once we partner with your organisation, an AccessPay staff member will visit your workplace to assist you in implementing your salary packaging program. We will schedule appointments with employees to help each person tailor their salary package to suit the needs of individuals. This means that we will work with you to structure your salary package, ensuring that you obtain the maximum benefit from your entitlement.Source: This is an extract from the company's own website.

Reviews overview

2.412 ratings in total

5

2

4

1

3

2

0

1

6

67%

Rate salary as high or average

25%

Employees recommend this employer to friends

What’s it like working at Accesspay?

AI summary of recent reviews

Employees at Accesspay appreciate their co-workers and the teamwork between teams. The company provides opportunities for continuous learning and stretching one's knowledge in a specific skill set. Additionally, employees value the benefits offered, such as flexible work hours, corporate health insurance, and staff lunches/functions under previous ownership.

However, there are some potential challenges, including a perceived lack of support and understanding from management, as well as issues with management approachability and retention of good staff. There appears to be a need for improved training, particularly in terms of product knowledge and systems. Certain aspects of the work environment, such as unrealistic KPI expectations, lack of accountability across teams, and a call centre-like atmosphere, have also been identified as potential challenges.

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Recent reviews

1.0

Customer Service Representative

Jul 2021

Stressful, chaotic, unorganised

The good thingsYour co-workers, the location

The challengesTL's never around, lack of support or understanding from management, lack of proper training

1.0

Customer Service

Mar 2021

3 to 4 years in the role, former employee

Great management will make that place an actually good place to work;

The good thingsMy team members were fantastic and really interesting work (salary packaging).

The challengesManagement are terrible. Arrogant, indifferent to their staff, never say hello, do NOTHING to retain good and experienced staff, shocking turn over of good staff - including team leaders. Bad pay and newer staff get more then experienced staff.

1.0

Customer Service

Jan 2021

Not good.

The good thingsOffice space is clean and open.

The challengesNo support. Lack of communication and training. Very frustrating to be a team player when different teams are not held accountable for their roles, but others are put under pressure due to unrealistic KPI expectations.

Ratings for Accesspay are shared as-is from employees in line with our community guidelines

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This profile contains information from job postings, company websites, third-party databases and AI-generated content. Information may be incomplete or outdated. View our Company Profiles Terms.