Average. I probably shouldn't have left my previous employer. The good thingsThe other case consultants I worked with were very nice to deal with. We helped eachother through the over time and crazy hours which isn't what's disclosed on application, I was lead to believe it was 40hours / full time role. But it's almost double that.
The building is fairly modern and clean.
The technology isn't great, but they do have an IT dept that's quite responsive.
Depending on your manager, some teams are allowed an RDO.
The challengesThe programs don't align with the functions we need to do our job properly. High portfolio counts which makes over time unavoidable. Management aren't supportive, they tell the team that's the role to make us feel like the dysfunction is normal and they constantly ask what cases consultants can close, most times the customer still requires support. You really must mitigate between satisfying your management team and helping the customer out. The pay is industry standard. We lose good consultants to neighbouring organisations due to lack of successful retention which ultimately leads to more work (as you are expected to then take on their portfolio)
The training was poor, so if you have a good senior, you really need to learn off them as much as possible.