3d ago
3d ago
Acenda
(43 reviews)
Company Profile
Company overview
Website
Industry
Insurance
Specialities
Life Insurance, Superannuation
Company size
1,001-5,000
Primary location
Level 6, 177 Pacific Highway, North Sydney, NSW, 2060
In 2025, MLC Life Insurance will proudly embrace a new brand identity: Acenda.Under this new brand, we’re taking our long-standing heritage into a new era, empowering a brighter future with security and confidence.For our customers and our partners.For your clients and your members.As part of the Nippon Life Group, we will enhance our capabilities and further strengthen our enduring commitment to putting customers at the heart of everything we do. And to support our partners to do the same.
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Reviews overview
2.743 ratings in total
5
9
4
5
3
6
2
10
1
13
84%
37%
What’s it like working at Acenda?
AI summary of recent reviews
The company demonstrates several strong positive attributes, particularly its supportive team culture and collaborative environment where many employees have formed lasting professional relationships. The organisation offers excellent flexibility in working arrangements, including work-from-home options, and provides opportunities for growth and development, especially during its transformation period. The office location is also considered a significant advantage by many employees.
However, the organisation faces some operational challenges, including the need to better align senior management decisions with practical implementation needs. There are opportunities to improve resource allocation and workload distribution, while some employees note that technology systems could benefit from modernisation. The frequency of organisational changes can create some uncertainty for staff members.
Is this AI summary useful?
Recent reviews
1.0
Case Consultant
Aug 2025Melbourne VIC 30001 to 2 years in the role, current employee
Average. I probably shouldn't have left my previous employer.
The good thingsThe other case consultants I worked with were very nice to deal with. We helped eachother through the over time and crazy hours which isn't what's disclosed on application, I was lead to believe it was 40hours / full time role. But it's almost double that.
The building is fairly modern and clean.
The technology isn't great, but they do have an IT dept that's quite responsive.
Depending on your manager, some teams are allowed an RDO.
The challengesThe programs don't align with the functions we need to do our job properly. High portfolio counts which makes over time unavoidable. Management aren't supportive, they tell the team that's the role to make us feel like the dysfunction is normal and they constantly ask what cases consultants can close, most times the customer still requires support. You really must mitigate between satisfying your management team and helping the customer out. The pay is industry standard. We lose good consultants to neighbouring organisations due to lack of successful retention which ultimately leads to more work (as you are expected to then take on their portfolio)
The training was poor, so if you have a good senior, you really need to learn off them as much as possible.
5.0
Customer Service Representative
Aug 2023Docklands VIC 30081 to 2 years in the role, former employee
Overall a great company to work, opportunity for growth
The good thingsGreat team, supportive TL, great company to work for
The challengesCustomer could be not happy waiting to have enquiry dealt with as it was a call centre
3.0
Development
Mar 2023Melbourne VIC 30005 to 6 years in the role, current employee
Significant career development at the cost of mental wellbeing.
The good thingsAmbitious leadership team, lots of development opportunities and ability to come in on the ground floor of new initiatives
The challengesAlways in firefighting or warfare mode trying to get more done with less resources than is reasonably possible.
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