7d ago
7d ago
ActewAGL
(40 reviews)
Company Profile
Company overview
Industry
Electricity, Gas & Water Services
Specialities
Energy Sales, Electricity Retail
Company size
101-1,000
Primary location
40 Bunda St Canberra 2600
ActewAGL is proud to have the most reliable electricity network in the country. ACT electricity customers also benefit from the cheapest electricity prices in Australia. As both an electricity and gas retailer and distributer based in the nation's capital, ActewAGL's reliability and experience in the local region has been well established since Canberra's lights were first switched on in 1915.Source: this is an extract from the company's own website
Jobs at ActewAGL
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Reviews overview
3.040 ratings in total
5
11
4
4
3
7
2
11
1
7
95%
45%
What’s it like working at ActewAGL?
AI summary of recent reviews
Employees at ActewAGL appreciate the supportive culture, good work-life balance, training and development opportunities, competitive compensation and benefits, and positive team environment. However, there are potential challenges related to management and leadership, with concerns about a lack of competent leadership, changing priorities, and arbitrary decision-making. Additionally, workload and pressure can be high at times, particularly during peak periods or in certain roles. Reviewers have also mentioned challenges with organisational processes and systems, such as outdated IT systems, lack of adherence to documented policies, and incomplete projects due to restructuring. Finally, some employees have noted potential issues with knowledge sharing and collaboration, with instances of knowledge hoarding and siloed approaches to work.
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Recent reviews
5.0
Billing Officer
Mar 2025Canberra ACT 26007 to 8 years in the role, former employee
Lovely place to work , Sad I couldn't stay
The good thingsHad a great experience working for ACTEWAGL , Sadly i had to leave for personal reasons but had a great few years.
The challengesNot many things I didn't like or found challenging , the support from Managers and Peers were great.
1.0
Sales
Oct 2024Canberra ACT 2600
It bewilders me that the lights work in this city
The good thingsAbove average salary
The challengesSevere lack of competent leadership, people holding onto knowledge rather than sharing it so they can feel needed, non existent HR department and a sense you've traveled back 20 years when it comes to equality. The egos in that building are sensational. Do yourself a favour and just join the public service.
4.0
Energy Consultant
May 2024Canberra ACT 26001 to 2 years in the role, former employee
I overall enjoyed my time at ActewAGL.
The good things- Kind staff
- Rewarding work.
- Pay is very good considering the work.
- Inclusive work environment. I felt like I was very much part of the team. It is an inclusive environment that made me enjoy coming to work a little more.
The challenges- Other staff sometimes lack the necessary competencies to operate in their roles efficiently
- Break times when working in the call centre are strict but necessary
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