Started good with great team and leader. toxic work culture no trust no real growth. The good things* Modern office environment and strong focus on Sales growth.
* was a good step in door company so make the move in 1-2 years.
Advice to Management:
* Invest in technically capable leadership within IT and service delivery functions
* Create clearer pathways for growth and recognition for experienced staff
* Encourage cross-team collaboration to improve efficiency and problem-solving
* Align compensation with market standards and introduce transparent progression frameworks
* Ensure organisational culture and diversity initiatives are reflected in day-to-day practices
* Strengthen internal infrastructure and delivery capability to match client expectations.
The challenges* Limited technical expertise at the management level, which can impact decision-making and outcomes
* Experienced employees are not always recognised or provided with growth opportunities
* Service desk operates under non-technical leadership, leading to challenges in effectively resolving complex issues
* Restricted collaboration across teams can create inefficiencies and frustration
* Leadership structure lacks clear strategic direction and support
* Compensation is always below market rates, with minimal salary growth after joining
* Organisational culture does not consistently reflect its stated diversity and inclusion values
* IT infrastructure and internal capabilities may not align with the company’s positioning, particularly when supporting larger clients
* Concerns around how capabilities are presented to clients in order to secure contracts
* High turnover in IT and development teams over the past few years