Customer Service Role salary at Aussie Broadband

Employees consistently praise the friendly and supportive colleagues at Aussie Broadband, with many forming lifelong friendships and feeling welcomed from day one. The positive workplace culture is described as relaxed, inclusive, and family-like at the team level, with a low-pressure environment that features little micromanagement and a common sense approach. Some employees, particularly in Sales, appreciate the flexibility management shows regarding work hours and personal commitments.

However, there are some potential challenges to consider. Many employees indicate that management can be challenging, with concerns about cliquey behaviour and limited follow-through on promises. Career development opportunities may be limited, with insufficient formal training programmes and concerns about promotion criteria. Compensation is noted as being below market rates in many roles, and the workload can be demanding, particularly in Service Delivery and call centre positions. Additionally, communication could be improved, with frequently changing priorities, and some employees feel there is a gap between stated company values and actual practices as the organisation has grown.