As a Nursing Assistant where you will bring excellent customer-facing skills to our donors
As a Nursing Assistant where you will bring excellent customer-facing skills to our donors
9h ago
9h ago
Australian Red Cross Lifeblood
(176 reviews)
Company Profile
Company overview
Industry
Non-Profit Organisations
Specialities
healthcare, hospitals, research & development
Company size
1,001-5,000
Primary location
West Melbourne, Victoria
We’re Lifeblood. Let’s skip small talk.We turn life-giving donations into life-changing outcomes. Blood, plasma, platelets, breast milk, and even poo. Donors from across Australia give part of themselves, for the people across Australia who need them. For the mum with breast cancer. The wounded police officer. The six-year-old with leukaemia. Their lives have been our purpose for nearly 100 years.And we keep researching. Improving. Collaborating. Leading the way in this country and around the world. We’re building a movement of donors and a workforce of champions. Pursuing life-giving possibilities together and united by one reason: life is the reason.
Jobs at Australian Red Cross Lifeblood
Based on your search activitySupport our Building services with service excellence culture for efficient, sufficient and timely provision of safe blood and blood products.
Support our Building services with service excellence culture for efficient, sufficient and timely provision of safe blood and blood products.
1d ago
1d ago
Our mission statement
Our PurposeLife-giving donations for life-changing outcomes
Featured
Life-giving possibilities
Working at Lifeblood is more than just a job or a career, it’s an opportunity to be part of something that matters. As an organisation, our purpose is simple: to give life. It is at the centre of everything we do, and every member of our team has a part to play.
Gallery photos
Reviews overview
2.8176 ratings in total
5
38
4
26
3
23
2
33
1
56
86%
42%
What’s it like working at Australian Red Cross Lifeblood?
AI summary of recent reviews
Employees appreciate the meaningful purpose of working at Australian Red Cross Lifeblood, noting that helping donors and saving lives is rewarding. Co-workers are described as dedicated, supportive, and friendly, creating positive team environments. The benefits package is valued, including Maxxia salary sacrifice, competitive pay, weekend penalties, and EAP support. Many employees also appreciate the work/life balance and flexibility, with options for part-time work, work from home arrangements, and 9-day fortnights. Interactions with donors are highlighted as a positive aspect, with donors described as lovely and appreciative.
However, there are some potential challenges. Employees have noted concerns about management practices, including micromanaging and inconsistent communication. Ongoing restructures and redundancies have created uncertainty for some staff. The KPIs and performance targets can be challenging to meet, particularly in contact centre roles. Training can be lengthy and intensive, with a learning curve for new staff. Frontline staff have noted the physically repetitive nature of the work, with reports of musculoskeletal strain. Some employees mentioned limited opportunities for career progression in certain locations or roles, and workload and pressure can be significant for frontline and contact centre staff.
Recent reviews
3.0
Laboratory Technician
Mar 2026Perth WA 6000Less than 1 year in the role, former employee
Inflexible management but good team.
The good thingsGood team environment.
The challengesUpper management.
Flexibility.
1.0
Business Manager
Feb 2026Melbourne VIC 300011 to 12 years in the role, current employee
A place for mediocre yes please
The good thingsIf you get to interact with donors they are lovely, but which makes it even funnier when head office people act like they’re doing donors a favour by leaving their houses
The challengesSix months of ongoing restructures and redundancies and still no plan. Great people exited and changes handled shockingly.
The recent incident in Sydney laid bare that leadership have no idea and cannot see outside Melbourne. Frontline and anyone interacting with a donor face growing pressure while the increasingly bloated head office congratulate themselves in never ending useless meetings.
We operate blindly based on made up numbers with no plan to achieve them, increasingly wedded to power hungry leaders unaware of the basics of how the restructured departments operate. This is driven from a floundering exec who is struggling and relying on a growing band of yes people and those too scared to speak up to justify her behaviour.
Donors and donor safety are no longer a concern as frontline teams are under increasing pressure no one in head office is exposed to, and they seem more concerned with spouting buzzwords, and winning meaningless awards than collections or performance.
1.0
Order Fulfilment Officer
Feb 2026Alexandria NSW 20151 to 2 years in the role, former employee
Avoid at all costs.
The good thingsNothing. Terrible place to work
The challengesToxic workplace. Incompetent management being aggressive.
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