Employees appreciate working with great colleagues who are hardworking and create a positive team environment that makes coming to work enjoyable. The company offers structured training and development programmes, such as the Advance program, which help employees progress in their careers. Competitive wages for the hospitality industry, along with bonus structures and staff discounts, are also valued. Additionally, the company invests in modern technology and systems, providing resources to support operations and ensuring equipment is repaired quickly.
However, there are some potential challenges. Management practices vary across venues, with some employees noting that managers can be inexperienced or lacking in communication. Rostered hours can be limited or inconsistent, with staff sometimes sent home early during quiet periods, creating pressure when business picks up. There is pressure to maintain productivity with reduced staffing levels due to budget constraints and labour cost management. Communication from management and head office can be inconsistent, and the fast-paced hospitality environment includes expectations around training outside work hours and regular app checking, which can blur work-life boundaries.