Auto One
(23 reviews)Unclaimed
Company Reviews
Working at Auto One
3.823 ratings in total
5
13
4
2
3
2
2
2
1
4
74%
65%
Work/Life balance
3.7(23 ratings)
Career development
3.1(23 ratings)
Benefits & perks
3.4(23 ratings)
Management
3.6(23 ratings)
Working environment
3.7(23 ratings)
Diversity & equal opportunity
3.8(23 ratings)
Reviews
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5.0
Head of Merchandising
Sep 2024Castle Hill NSW 21543 to 4 years in the role, current employee
It is refreshing not to be owned by a big public company like our competitors. The people do care and I think that is the difference. The structure is flat and there is no bull dust.
The good thingsI like being a part of the independent sector where the care factor really exists. Our store owners have skin in the game and their teams are very passionate about cars and their customers.
The challengesThe business is member owned therefore we run a lean operation. I wish we had deeper pockets and more people to throw at projects and business improvements but we don't. Instead we prioritise and focus on the most important things.
5.0
Territory Manager - retired
Feb 20231 to 2 years in the role, former employee
Overall great place with loyal people
The good thingsGreat team an products.
The challengesCommunication could be enhanced
1.0
Manager
Oct 2022Most people in Support Office do enough to maintain their job and that's where it ends. Very poor communication, minimal accountability. A lot work from home and are probably taking advantage of the business because of this. The business needs more people that are passionate about improving it.
If you are going to involve yourself with them, buy into a franchise, that way you run things your way.
The good thingsStaff discount and some team members are ok.
The challengesNot much support from Support Office.
Leadership team usually over promise and under deliver, much like a car salesperson. They are really good at sending lots of emails and doing power point presentations illustrating grand ideas that never come to bear, and that's where it ends.
Various departments have staff that don't care, are rarely of assistance, and barely communicate unless they need something from you. They also like to make you comply with ideas of theirs even if the ideas are bad.
A decent Area Manager is rare, seem to replace those roles like underwear.
The business is very outdated with some of its practices, which will continue to be a problem and limit their growth in the future. Their store parts management program is ok, but using books is probably quicker and less painful.
Long term employees are stuck in their ways, and keep thinking that what worked 15 years ago will work today. Salary offerings for Managment are good, but wage offerings for any position below are not appealing and very uncompetitive. High staff turnover in the business, they struggle to keep good people due to neglect. Some in the support office are aware of this, but don't often do anything about it, and then get annoyed when they have to keep re-hiring and can't expand the business.
Chief Operating OfficerI am very sorry you feel that way. Clearly there is more work to be done on communication as Support Office have some very passionate people who are driving the business forward. COVID has been difficult and Hybrid working from home is now the norm, but this should not be seen as a way to take advantage of the business. Clear accountabilities and a focus on our roles has meant that this is a way to help team with work life balance while maintaining productivity. Salaries are very competitive and we regularly attract team from within the industry.
30d+ ago
5.0
Territory Manager
Aug 2020Less than 1 year in the role, current employee
Excellent place to work with a great culture and huge emphasis on collaboration and team work.
The good thingsGreat highly skilled team to work with. Plenty of support from the head office. Leadership team is hands on and very active in the business.
The challengesTo develop strategies that will enable growth and sustainability for the future of this great business.
4 people found this helpful
5.0
IT Systems Administrator
Aug 2020Less than 1 year in the role, current employee
High growth company
The good thingsHigh growth company with lots of opportunities to grow and build a career with.
The challengesCan be busy at times but rewarding as a result
3 people found this helpful
5.0
Franchise Operations Manager
Aug 2020Learning from talented colleagues
The good thingsA growing team with some great talent coming into the business so plenty to learn. Inclusive environment and a fun workplace.
The challengesMeeting the market against large competitors who are more heavily resourced is a challenge for anyone who works at Auto One.
3 people found this helpful
5.0
Chief Financial Officer
Aug 2020Less than 1 year in the role, current employee
Great company to grow with
The good thingsWhat a great team to work with. Very refreshing compared to my last role.
A focused company going somewhere
The challengesIt would be great if it was closer to home but that's not a deal breaker
1 person found this helpful
5.0
Manager
Aug 2020Less than 1 year in the role, current employee
I love working here!
The good thingsAuto One is a great place to work.
Lots of friendly people and you get to do your best every day.
Pay is very competitive.
The challengesEast Coast Support Office and Warehouse are located at Castle Hill.
1 person found this helpful
5.0
Purchasing Manager
Aug 20203 to 4 years in the role, current employee
Good people with enough challenges to keep it interesting
The good thingsGreat culture and opportunities as business expanding
The challengesKeeping up with changes
3.0
Store Staff
Jul 20203 to 4 years in the role, former employee
Good store staff, Poor Management
The good thingsPeople I worked with were great, staff discount was amazing and being around automotive parts was a bonus
The challengesManagement was poor, Using out dated computers, "Support office" didn't provide much support to employees. Problems would take an extremly long time to be resolved.
5.0
Manager
Jul 2020Great Place To Work With An Amazing Team!
The good thingsAmazing Team, Great Staff Purchase Scheme, Good Parking
The challengesIn transition with changing processes and systems
1 person found this helpful
1.0
Manager
Mar 2020Not a good experience.
The good thingsWork location, easy commute.
The challengesPoor management, long working hours, no employee benefits
2.0
Sales Consultant
Mar 2020Less than 1 year in the role, former employee
Screwed
The good thingsPeople you work with
The challengesNo work structure, ordering and budget poor.
1.0
Second in Charge
Nov 2019Less than 1 year in the role, former employee
Worst place to work for
The good thingsNot many things could be classified as good
The challengesThe boss and everything about it
4.0
Parts Interpreter
Nov 2019Great team,
The good thingsFamily run business, friendly and welcoming
The challengesCustomers that order the wrong thing
5.0
Parts Interpreter
Nov 20191 to 2 years in the role, former employee
Great environment to learn and good experienced staff will always be there to help.
The good thingsAuto one Goulburn is a great at delivering the right parts on time and customer service is at the most important deliverable.
The challengesHelping customers who do not know what they want to buy.
1 person found this helpful
1.0
Sales Assistant
Sep 2019Less than 1 year in the role, former employee
Worst experience I’ve ever had in a job environment, poor management and very rude
The good thingsI did not find any good things throughout my experience
The challengesThe management and cleanliness is a challenge to be around
3.0
Spare Parts Interpreter
May 2019Would still be there if the pay was better
The good thingsGood hours great manager fun environment
The challengesPeople thinking there a boss when they arnt and its a family owned company which makes it hard to
2.0
Retail Sales Assistant
Feb 20181 to 2 years in the role, former employee
Glad to have another job
The good thingsStaff good to work with
The challengesAll promises and no see through
4.0
Sales Assistant
Feb 20161 to 2 years in the role, former employee
Pleasant, relaxed and at times, quiet.
The good thingsRelaxed but productive atmosphere.
The challengesNot having things to do on occasion.
1 person found this helpful
5.0
Assistant Store Manager
Feb 20163 to 4 years in the role, former employee
An easy yet mentally challenging opportunity to provide what was needed.
The good thingsGreat owners and good benefits
The challengesUnpacking trucks and finding space for indent orders
1 person found this helpful
5.0
team member
Oct 20155 to 6 years in the role, former employee
Cheap car parts the bonus
The good thingsindoors in the summer out of the heat and out of the rain in the winter. Airconditioned workplace a bonus.
no heavy lifting like an outdoor labouring job or factory hand position. Just serve customers answer phones put stuff on the shelves ect.
The challengesCustomers can be a challenge
and being on your feet all day can be a challenge if your not used to it :)
1 person found this helpful
5.0
Parts Interpreter
Sep 2015great fun
The good thingsGreat team to work for and love the high lever of customer service that is given.
The challengesLow paying job
1 person found this helpful