Employees appreciate their colleagues at store and warehouse level, noting that team members are supportive, friendly, and professional, which makes the work environment more enjoyable. Staff discounts are valued as a benefit, and some employees recognise the company's focus on safety, with training provided to ensure staff understand safety procedures. The challenging and fast-paced work is also appreciated by those seeking professional growth.
However, there are some potential challenges, including concerns about upper management and leadership, with employees noting a need for clearer direction, more support, and greater consistency in decision-making. High staff turnover, particularly in management roles, can create instability. The workload can be demanding with tight deadlines, and training for new and existing staff could be more comprehensive. Communication between head office and stores could be improved, and some employees feel there is limited room for career advancement. Additionally, the work culture can be challenging, with some experiencing pressure and a blame-oriented environment.