Best & Less
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    Best & Less
    (142 reviews)
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    Company Reviews

    Working at Best & Less

    3.5142 ratings in total
    5
    41
    4
    38
    3
    31
    2
    15
    1
    17
    85%
    Rate salary as high or average
    68%
    Employees recommend this employer to friends
    Work/Life balance
    3.6(141 ratings)
    Career development
    3.3(141 ratings)
    Benefits & perks
    2.8(141 ratings)
    Management
    3.3(141 ratings)
    Working environment
    3.5(141 ratings)
    Diversity & equal opportunity
    3.5(140 ratings)
    Ratings for Best & Less are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 142 reviews sorted by most recent
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    3.0
    Team Member
    Apr 2026
    Cheltenham VIC 3192Less than 1 year in the role, current employee
    My role allows me to interact with customers while helping the store operate smoothly
    The good thingsThe people are quite nice, and the job itself is quite easy. The pay is good too
    The challengesI found it difficult making connections and sometimes would feel targeted by management. It was also sometimes difficult helping customers get what they want as my training was limited and the store is quite big and stock moves around often
    2.0
    ASM
    Mar 2026
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Ask for a copy of the roster first.
    The good thingsLoved the staff and seeing how dedicated they were to their departments, and all the new styles arrive.
    The challengesCommunication, vision, and direction.
    5.0
    Team Member
    Feb 2026
    Busselton WA 6280Less than 1 year in the role, current employee
    Proud to deliver great value and friendly service every day.
    The good thingsWorking at Best&Less Busselton has been a really rewarding experience. I’ve genuinely enjoyed being part of a friendly, supportive team where everyone looks out for each other and communicates well. The store has a positive atmosphere, and it’s easy to feel proud of the work we do when customers leave happy. I’ve also enjoyed the variety in my day - from helping customers find what they need, to keeping the store looking great, to learning new tasks on the floor. It’s the kind of workplace where you’re encouraged to grow your skills and take initiative, which has helped me feel more confident and capable. One of the best parts has been building relationships with regular customers. It’s nice to be recognised, have a quick chat, and know that the service we provide really makes a difference. Overall, it’s been a place where I’ve felt valued, supported, and able to enjoy my work.
    The challengesCommunication around changes - whether it’s new promotions, stock updates, or shifts in store layout. Sometimes information comes through at the last minute, which can make it harder to prepare properly or deliver the best customer experience.
    4.0
    P&C Administrator
    Feb 2026
    Rhodes NSW 21381 to 2 years in the role, current employee
    Great people. I wish my contract was extended.
    The good thingsGreat people, great location. Everyone in the office is really nice and welcoming. Regular social events to keep the support office team connected. Opportunities for development as the company grows. B&L managers are all incredibly knowledgeable and happy to share their knowledge even when busy. The Head of HR is always available to support and offer advice with an open door policy.
    The challengesMore needs to be done to include introverts and neurodivergents without forcing them to be extraverted (e.g., a book club could be run through Teams chat as well as have an option for an in-person group). More flexibility for WFH would be appreciated.
    1.0
    Retail Sales Assistant
    Oct 2025
    Rouse Hill NSW 215511 to 12 years in the role, former employee
    Poor workplace, poor direction, poor management, poor experience
    The good thingsMade some great friends, the 1 hour lunch break plus a 20 min tea break, seeing new stock come into the store
    The challengesSenior management, store managers (being able to keep a manager for more than a few months), the way in which staff are spoken to, the unrealistic expectations from higher management, low staff rostering, senior staff and merchandising team constantly changing their minds so you're always double handling, made to feel guilty when sick
    1 person found this helpful
    1.0
    Store Manager
    Jun 2025
    Gladstone QLD 46801 to 2 years in the role, former employee
    2 years I will never get back, toxic work environment, poor management, avoid working hereThe workplace operated under constant high pressure, with little regard for employee work–life balance or wellbeing. Upper management frequently displayed aggressive and inconsistent behaviour. I can see why all the previous managers have left. I experienced negative conduct towards me that led to my dismissal. The environment felt hostile and coercive, with staff routinely pushed to work beyond rostered hours without sufficient support, tools, or training. I was misled about the level of support and I regret my time working here, but glad it was only 2 years of my life
    4 people found this helpful
    1.0
    Worker
    May 2025
    Miranda NSW 22281 to 2 years in the role, former employee
    I personally would not work here again
    The good thingsThe pay, customers were nice
    The challengesTerrible managers, dont treat you well and toxic group chat hating on other employees.
    2 people found this helpful
    3.0
    Team Member
    Nov 2024
    Hyde Park Castletown QLD 48121 to 2 years in the role, former employee
    I was able to work by myself most of the time especially when being at the counter.
    The good thingsThe Customers are sweet and considerate and really understand when you unfortunately don't have the product.
    The challengesThe people that I worked with were hard to work with as they were from school and i knew most of them from events so they knew personal things about me that wasn't really helpful.
    1.0
    Marketing Specialist
    Nov 2024
    Leichhardt NSW 20401 to 2 years in the role, current employee
    A nightmare with lots of things they need to sort out
    The good thingsLocation, well-recognised brand
    The challengesManagement and their impossible demands.
    3 people found this helpful
    5.0
    casual
    Oct 2024
    Craigieburn VIC 3064Less than 1 year in the role, former employee
    my favorite first job
    The good thingsthe good things are i got along with everyone and it was an easy job.
    The challengesthere was no challenges for me
    1.0
    Store Manager
    Oct 2023
    Parramatta NSW 2150
    Company had no direction.
    The good thingsFair work life balance
    The challengesPoor senior management, Poor decision making by senior managers.
    6 people found this helpful
    3.0
    Retail Sales Assistant
    Sep 2023
    Gracemere QLD 47021 to 2 years in the role, former employee
    Good first job, especially if you're in high school. Wouldn't recommend long term unless you are going for a management position.
    The good thingsMost people are easy to work with and even make working there fun. Customers were lovely.
    The challengesThefts were fairly common in the area so managers and supervisors were tense.
    2 people found this helpful
    4.0
    Picker and Packer
    Apr 2023
    Rouse Hill NSW 2155Less than 1 year in the role, former employee
    Pleasants
    The good thingsSimple and friendly environment
    The challengesVery repetitive and often boring
    3.0
    Retail Sales Assistant
    Mar 2023
    3 to 4 years in the role, current employee
    Easy to get along with other workers and great experience for future work
    The good thingsFriendly Employees and good Management
    The challengesCustomer Complaints
    4.0
    Retail Store Supervisor
    Feb 2023
    3 to 4 years in the role, current employee
    Great first job, it's perfect for young people to develop useful life skills such as time management, organisation and social skills
    The good thingsExcellent environment if you're looking for a social and lively team.
    The challengesEfficiency is something that must be monitored and organised in order to complete tasks successfully
    5.0
    Retail Sales Assistant
    Feb 2023
    3 to 4 years in the role, former employee
    It was a great experience for getting out of your comfort zone, learning new things and becoming independent.
    The good thingsAmazing group of employees, understanding and considerate Management team, great experience for first time job seekers. Supportive environment to all employees and amazing opportunity to gain independence, build confidence and improve communication skills.
    The challengesThe challenges were learning how to respectfully communicate and serve customers, dealing with customers who are disrespectful towards you, being confident in the workplace environment, being efficient in completing tasks.
    4.0
    Assistant Store Manager
    Oct 2022
    5 to 6 years in the role, former employee
    Best&Less was an excellent company to kickstart my career with and build the foundational soft skills employees are constantly seeking.
    The good thingsThe culture, management and opportunities to progress your career
    The challengesTask expectations in ratio with employees working
    1.0
    Manager
    Aug 2022
    11 to 12 years in the role, current employee
    Dreadful
    The good thingsNone, worst thing you could do
    The challengesBusiness operations, no consistency in any areas
    5 people found this helpful
    2.0
    Supervisor
    Jan 2022
    5 to 6 years in the role, former employee
    Don’t stay more than a year
    The good thingsCoworkers were the only reason I stayed so long, felt bad leaving them to fend for themselves
    The challengesAwful management. Made staff cry on several occasions with no remorse.
    5 people found this helpful
    1.0
    Retail Sales Assistant
    Sep 2021
    Less than 1 year in the role, current employee
    Terrible
    The good thingsnothing. men talking draining
    The challengesgoing to work everyday was a challenge
    4 people found this helpful
    1.0
    Cashier
    Jul 2021
    Less than 1 year in the role, former employee
    Horrible, awful and toxic!
    The good thingsThe staff members(excluding managers) Are lovely
    The challengesDealing with the awful managers, the low pay, no work life balance
    1.0
    Management
    Jan 2021
    No work/life balance
    The good thingsCustomer service is a priority and i enjoy helping people
    The challengesExpectations are too high, can't keep piling on work with less time and staff to do it
    1 person found this helpful
    5.0
    Casual employee
    Jan 2021
    former employee
    Friendly environment, Amazing place
    The good thingsThe people I worked with were amazing, management was great and the overall environment was friendly
    The challengesbecause of the covid situations, a lot of shifts got removed, it's not really a challenge but just some problems I personally faced
    5.0
    Sales Assistant/Supervisor/3IC
    Jan 2021
    5 to 6 years in the role, current employee
    Amazing
    The good thingsThe overall experience within the store was amazing. many opportunities for development and career progression are on offer and management was very supportive in helping me to progress through more advanced roles within the store. Unfortunately the store was closed down, however we were all given the chance to relocate to other stores and no staff were made redundant. One of the best companies to work at and thoroughly enjoy being there. Positive work culture.
    The challengesI did not find any challenges
    4.0
    Team Member
    Jan 2021
    1 to 2 years in the role, former employee
    My experience with Best & Less was definitely one that was worthy and valuable to me in the future.
    The good thingsI enjoyed having equal opportunities and learning new skills each day which will benefit me for future job applications and roles.
    The challengesThe biggest challenge had to be dealing with unhappy customers the right way and ensuring that their needs are met so they are satisfied.
    1.0
    Retail Sales Assistant
    Dec 2020
    3 to 4 years in the role, former employee
    Poor management skills.
    The good thingsgood amount of long hours
    The challengesPoor management skills, breaches of fair work policies.
    3.0
    Store manager
    Sep 2020
    I finally began to enjoy this role but just couldn’t get past the cheesy environment. Staff can be a bit of a handful too.
    The good thingsGood salary Good incentives Managers conferences
    The challengesAn outdated computer system-very Pac-Man style! A cheesy environment where you call people, including management ‘Besties’
    2 people found this helpful
    3.0
    Retail Sales Assistant
    Mar 2020
    9 to 10 years in the role, former employee
    Good for a casual or part time retail job if you don't need a lot of hours.
    The good thingsThere is always something to do, lots of practical work like merchandising and processing stock. Once you've been there for a few years you'll generally end up learning a bit of everything. Staff are usually super friendly and you'll meet lots of lovely people.
    The challengesThe managers are generally at the mercy of ridiculous orders from head office. The company is INSANELY old fashioned and a lot of the times, employees just feel like a number. There is little to no ~culture~ or fun team activities and upper management will throw you under the bus to save wages.
    2 people found this helpful
    5.0
    Retail Sales Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    Amazing
    The good thingsHow nice and friendly the staff were.
    The challengesTaking the rubbish down the lift to the bin
    2.0
    Floor Staff
    Mar 2020
    1 to 2 years in the role, current employee
    Although it may seem very desirable, I have worked at 6 different stores and all stores seem to have the same dynamic - unprofessional managers, short staffed most shifts, and bad morality.
    The good thingsThey offer a management course for full time staff
    The challengesMinimum wage, unprofessional managers, terrible hours (unless full time) I.E doesn't roster staff on for contracted hours.
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