Capri by Fraser
    (12 reviews)
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    Company Reviews

    Working at Capri by Fraser

    3.512 ratings in total
    5
    6
    4
    0
    3
    1
    2
    4
    1
    1
    59%
    Rate salary as high or average
    58%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(12 ratings)
    Career development
    3.5(12 ratings)
    Benefits & perks
    3.0(12 ratings)
    Management
    3.3(12 ratings)
    Working environment
    3.2(12 ratings)
    Diversity & equal opportunity
    3.5(12 ratings)
    Ratings for Capri by Fraser are shared as-is from employees in line with our community guidelines

    Reviews

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    2.0
    Night Auditor
    Mar 2026
    Brisbane QLD 40001 to 2 years in the role, former employee
    It was alright, I would have stayed longer had the issues not built up unfortunately.
    The good thingsI enjoyed how most of my colleagues were very supportive and kind. Quite inclusive and has structure but needs improvement. I do believe the management when I began was fantastic and it was a positive and uplifting experience.
    The challengesThere is a lot of bias and favouritism that happens, and a lot of gossip and microaggressions that made it really uncomfortable. A lot of offensive and gossipy things said by management have been played off as jokes, and it can be very difficult to fit in if you're uncomfortable with this behaviour and not part of their 'family'. It just feels like management needs a bit more training on being inclusive and respectful, giving feedback with support and solution. The training is also very lackluster so it was like being thrown in at the deep end. Any time these issues would be brought up, and even significant issues would not really be looked at. I feel there's a huge disconnect and there needs more communication and support. I feel like if you are a manager here, you're either under a lot of pressure and stress, or let off very easy with every mistake you make/issue you have.
    5.0
    Guest Services Agent
    Mar 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Good team, friendly for people who work first-time.
    The good thingsEven the team is small. But they are good people and everyone there is all willing to offer help.
    The challengesEveryone works very stably, and the working environment is friendly for pr and whv people. If you are looking for a job opportunity and want to be promoted, it may be a little difficult in this hotel.
    5.0
    Guest Services Agent
    Jun 2024
    Brisbane QLD 40001 to 2 years in the role
    Managers that do care
    The good thingsmost supportive managers I worked with
    The challengessmallish team so in terms of opportunities its a bit "right time, right place" but everyone works well together overall and I got uptrained without any openings that allowed me to progress into the next role with a different hotel
    2.0
    Front Desk
    Jan 2022
    Good people, Disappointing experience
    The good thingsOverall staff are friendly and easy to get along with. If you have issues around doing certain shifts they will assist as much as possible.
    The challengesManagement is lacking. Dont expect to feel valued for the work you do. Virtually no perks to working there.
    2 people found this helpful
    5.0
    Guest Services Attendant
    Feb 2021
    3 to 4 years in the role, former employee
    Loved working here
    The good thingsmanagers that care great team bonding events
    The challengesworking 10 days straight sometimes
    1 person found this helpful
    2.0
    Sales & Marketing
    May 2020
    Started of inspiring and exciting, but ended being quite disappointed and overworked.
    The good thingsPeople at the time who worked there. Diverse role.
    The challengesManagement lacked management. Expected to work extensive hours with no additional pay. Left to your own devices. Expected to work all aspects of not just your role, but other roles which exceed your position description.
    3 people found this helpful
    1.0
    Account Assistant
    Mar 2020
    3 to 4 years in the role, current employee
    Working here for more than 3 years now, but CFO and FC gave training to all the accountant working in Sydney not other properties. It makes me feel treated unfair.
    The good thingsAbout the staffs. Friendly and support each other
    The challengesHead office is in Sydney. CFO and FC give chances to all the accountant working in Sydney compare with other properties.
    2.0
    Night Auditor
    Nov 2019
    Did not have proper training and had a very bad experience.
    The good thingsBig company good opportunity
    The challengesVery hard to work with colleagues who constantly have a bad day at work.
    1 person found this helpful
    5.0
    Housekeeper
    Nov 2019
    1 to 2 years in the role, former employee
    I had a good experience while working at capri by fraser
    The good thingsEqual behaviour to every staff
    The challengesSometimes it's pretty hard to deal with guests.
    3.0
    Concierge
    Sep 2017
    1 to 2 years in the role
    Enjoyed my time, but couldn't be there forever
    The good thingsFull time work available, good staff
    The challengesLack of training, not rostering enough staff
    5.0
    Concierge
    Feb 2016
    Less than 1 year in the role, current employee
    Awesome group of people to work with
    The good thingsThe people the hotel
    The challengesThe guest the car park is Allways fun
    5.0
    concierge
    Sep 2015
    Less than 1 year in the role, current employee
    its been a overwhelming but great experience to work at capri by Fraser with great staff and such a prestigious hotel.
    The good thingsStaff are very friendly...work ethic's are very high.
    The challengesWhen the hotel gets busy it can be a,challenge..but we all are a very close team because we all started the same day putting beds in the room and all furnishing's. So we all help each other to get the job done.
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