Centrelink
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    Centrelink
    (87 reviews)
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    Company Reviews

    Working at Centrelink

    3.287 ratings in total
    5
    23
    4
    16
    3
    21
    2
    8
    1
    19
    87%
    Rate salary as high or average
    61%
    Employees recommend this employer to friends
    Work/Life balance
    3.3(87 ratings)
    Career development
    3.1(87 ratings)
    Benefits & perks
    3.1(87 ratings)
    Management
    2.7(87 ratings)
    Working environment
    3.1(87 ratings)
    Diversity & equal opportunity
    3.6(87 ratings)
    Ratings for Centrelink are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 87 reviews sorted by most recent
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    most recent
    4.0
    Carer
    May 2025
    Tamworth NSW 23402 to 3 years in the role, current employee
    good to do but hate the people
    The good thingsmoneyyyyyyyyyyyyyyyyyy
    The challengesI don't like the people
    1.0
    Claims Officer
    Sep 2023
    Brunswick VIC 3056
    stressful..... my schedule of flexibility and the $$ is the only reason I stay... I can have planned time off it doesn't matter if I'm not there..
    The good thingsThe people I work with who help me get through the day.
    The challengesThe unrealistic work load. The build up of work and constant complaints. Micromanagement.. the need to control every aspect of your day.. from your work load to your breaks. If your 'stat' are up to expectation you are allowed to work overtime when it's arranged. The sad thing is there is so much work and no one to do it.
    2 people found this helpful
    2.0
    Customer Service Advisor
    Dec 2022
    16 years, first 10 were proud to work there, in later years was absolutely ashamed.
    The good thingsThe good things were few and far between. Decent enough renumeration.
    The challengesOut of touch management. A culture of toxic positivity. Constant moving of goalposts. Lack of care for long term employees- huge turnover due to Covid burnout and shoddy management.
    3 people found this helpful
    4.0
    Administrative Service Officer
    Jul 2022
    9 to 10 years in the role, former employee
    Working for the Department of Social Security was one of the best jobs I've had, thoroughly loved typing in the pool, enjoyed the people working there and speaking with clients over the telephone.
    The good thingsEnjoyed the keyboard work and telphone customer relations. Work hours were flexible. Fellow employees were friendly.
    The challengesSometimes deadlines.
    4.0
    Customer Service Role
    Apr 2021
    I was good at my job and enjoyed it until the focus shifted from customer service.
    The good thingsHelping customers, identifying problems and solving them
    The challengesThe business moved away from customer service and into self service and work was more micro managed. Roles changed from using your experience and expertise to moving to other roles
    1.0
    Customer Service Officer
    Jan 2021
    1 to 2 years in the role, former employee
    It took me months to get over the experience. Getting out was an unbelievable relief
    The good thingsBeing able to resolve issues some of the time
    The challengesEverything from training to terrible working conditions and poor management
    4 people found this helpful
    1.0
    Carer
    Nov 2020
    11 to 12 years in the role, former employee
    Would recommend for a person who loves life and would like to change it.
    The good thingsThere are no good things
    The challengesLiving day to day would be a challenge
    4 people found this helpful
    3.0
    Call Centre Operator
    Mar 2020
    7 to 8 years in the role, former employee
    Great workplace to have on the resume, however it can be a difficult place to work and can't be recommended for a career stay.
    The good thingsProcedures are very clear and the reference tools are well updated
    The challengesThe processes are constantly changing, and you are often speaking directly to struggling people and denying them services. Additionally, the reducing budget for centrelink staff makes a hostile negotiating process for the EAP. the last EAP was meant to last 3 years and took 4 years to negotiate, and still was terrible for the workers.
    4 people found this helpful
    5.0
    Customer Service Representative
    Mar 2020
    current employee
    Best career move I’ve ever made.
    The good thingsAwesome management team, opportunity for in house professional development, overtime available, staff turnover is low.
    The challengesLots of different payment types and eligibility tests to learn.
    4.0
    APS 3 Service Officer
    Jan 2020
    current employee
    The diversity of people I have been able to meet has been a wonderful experience, while being able to assist a multitude of people around Australia.
    The good thingsTeam leaders on average are considerate and accommodating. Helping people around Australia Frequent environmental changes - Allows to broaden knowledge
    The challengesScheduled environment. Little room for movement. Frequent environmental changes - Reduces general morale
    3.0
    Instructional Designer
    Jan 2020
    Less than 1 year in the role, former employee
    A little bubble of unreality, out of touch with the real world of digital design and e learning.
    The good thingsClean place, professional people, friendly.
    The challengesThe Management, just worried about keeping a good face, holding onto their jobs. Basic computers and equipment, not great for my type of work.
    2 people found this helpful
    1.0
    Customer Service Call Centre Representative
    Nov 2019
    1 to 2 years in the role, former employee
    A terrible toxic place to work with management who aren't supportive who only really monitor the bottom line.
    The good thingsThe colleagues that make the best of a pretty ordinary and quite stressful environment.
    The challengesThe micromanagement particular in the Call Centre environment where every minute was being monitored. The management who have no real clues about the real work that is done by staff at the grass roots level.
    4 people found this helpful
    4.0
    Customer Service Role
    Nov 2019
    3 to 4 years in the role, former employee
    Rewarding
    The good thingsHelping people and work can be a litkke difficult but if you are looking for a place that you leaen new things everyday this place is amazing to work for.
    The challengesCustomers can be challenging and also learning the new system.
    5.0
    Customer Service Role
    Nov 2019
    Great work place and supportive management
    The good thingsFriendship, learning opportunities,
    The challengesDifficult customers wanting quick answers
    3.0
    Team Manager
    Nov 2019
    Love the flex time and superannuation it is brilliant.
    The good thingsThere are heaps of different areas to work in
    The challengesDealing with inappropriate Government decisions
    5.0
    Customer Service Role
    Nov 2019
    9 to 10 years in the role
    Would love to go back and work
    The good thingsWork life balance/ great company to work for
    The challengesDealing with irate customers /
    5.0
    Customer Service Representative
    Nov 2019
    7 to 8 years in the role
    I enjoyed and cherished my time there.
    The good thingsSupport from management work/life balance encouraged.
    The challengesNone that I can think off
    5.0
    Customer Service Manager
    Nov 2019
    9 to 10 years in the role, former employee
    the best job of my life
    The good thingsorganised and change management plans are effective
    The challengesdifficult customers with high demands and needs
    5.0
    Administration Role
    Nov 2019
    1 to 2 years in the role, former employee
    Expect the unexpected !
    The good thingsGreat people, good working environment and quality management
    The challengesMainly the customers however the computer systems need upgrading
    3.0
    Customer Service Representative.
    Nov 2019
    Very challenging.
    The good thingsFriendly, lot of fun & partyies
    The challengesSystem is not well developed. lot things to memorize. Hard to find correct procedure.
    1 person found this helpful
    3.0
    Customer Service Role
    Nov 2019
    1 to 2 years in the role, former employee
    Generally a rewarding experience.
    The good thingsVariety of work, opportunities to engage with a wide segment of society.
    The challengesFrequent changes but inadequate training.
    4.0
    Customer Support Role
    Oct 2019
    11 to 12 years in the role
    A stimulating and challenging yet rewarding environment.
    The good thingsThe comraderie of colleagues. Being able to assist customers with their difficulties.
    The challengesLimitations/Problems with IT detracting from ability to assist customers.
    1.0
    Customer Service Officer
    Oct 2019
    Less than 1 year in the role
    Not ideal for those who value consistency
    The good thingsThe training was lengthy but without access to the online environment was time wasted. Social themes and raffles that ease pressures were great.
    The challengesGetting a straight answer or direction. Multiple managers all with multiple correct processes ie guess which one is right on any given day! Having floor walkers argue over how a situation is treated and having to decide which one to follow first week on the phones set the scene for what it would be like. A few months later and it was too much so i left.
    2 people found this helpful
    2.0
    Quality Assurance Role
    Sep 2019
    Less than 1 year in the role
    Pleasant challenging duties not enough explained 1:1
    The good thingsMgt supportive helpful
    The challengesTraining manuals out of date and incomplete
    1.0
    Customer Service Representative
    Sep 2019
    1 to 2 years in the role, former employee
    Gained a great experience how handle a vast majority of anti-social behaviours.
    The good thingsWorks environment, Helping people
    The challengesDealing with people issues
    1.0
    customer support role.
    Sep 2019
    1 to 2 years in the role, former employee
    If you like working for low pay and with bogans..go for it:)
    The good thingsBeing able to get to the train station in the short two minute walk to get out of there and get home.
    The challengesTeam leaders who have very little life experience to translate into the working environment and use good people skills.
    1 person found this helpful
    1.0
    Customer Service Representative
    Sep 2019
    Less than 1 year in the role, former employee
    Caused me anxiety and depression and I am no longer able to work in that type of environment
    The good thingsHelping clients with their needs
    The challengesDucking and weaving the politics and disappointing behaviours on a daily basis
    3 people found this helpful
    1.0
    Customer Service Representative
    Sep 2019
    Less than 1 year in the role, former employee
    Horrible place that feels like they pushing you out the door all the time!
    The good thingsMade some awesome mates
    The challengesEverything!!! The permanent staff are rude and horrible!! Targets!
    3 people found this helpful
    1.0
    Compliance Officer
    Sep 2019
    Less than 1 year in the role, former employee
    Not great at all.
    The good thingsWell we were paid on time providing we completed our timesheets
    The challengesBeing micro managed every minute of the day is stressful and unpleasant
    3 people found this helpful
    1.0
    APS Level 4 Administration Officer
    Aug 2019
    5 to 6 years in the role, current employee
    Im looking for a new career path
    The good thingsPay is better than some other workplaces
    The challengesway to much micro management
    1 person found this helpful
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