City Venue Management
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    City Venue Management
    (32 reviews)
    Write a review
    Write a review

    Company Profile

    Company overview

    Website

    City Venue Management

    Industry

    Sports & Fitness

    Specialities

    Aquatic and Sporting Facility Management, Stakeholder and Partnership Management

    Company size

    1,001-5,000

    Primary location

    Queensland
    City Venue Management’s focus is on quality rather than quantity. This philosophy sees us only tender for facilities that require specialist hands-on support, working for progressive asset owners looking for a long-term partnership rather than simply a contract.With the experience and expertise we have acquired from managing over 30 aquatic, fitness and leisure facilities throughout Queensland and New South Wales, we have gained a nuanced understanding of the needs of our key stakeholders, being; the asset (facility), the asset owner (councils), patrons, sporting clubs and members of the wider community.Source: This is an extract from the company's own website.

    Jobs at City Venue Management

    Based on your search activity

    Assistant Swim School Manager

    at City Venue Management
    Chermside, Brisbane QLD
    Join Chermside Aquatic Centre in this newly created role. Grow as a leader in a fun, energetic environment while making a real impact!
    Join Chermside Aquatic Centre in this newly created role. Grow as a leader in a fun, energetic environment while making a real impact!
    classification: Sport & RecreationSport & Recreation
    10d ago
    10d ago

    Swim Teacher (no experience needed) Redbank

    at City Venue Management
    Redbank Plains, Brisbane QLD
    Casual Swim Teacher role at Rackley Swimming Redbank: no experience needed, flexible shifts, impactful work, perks, and career pathways.
    Casual Swim Teacher role at Rackley Swimming Redbank: no experience needed, flexible shifts, impactful work, perks, and career pathways.
    classification: Sport & RecreationSport & Recreation
    6d ago
    6d ago

    Our mission statement

    CVM's purpose is to Engage and DelightWe are a collection of passionate individuals dedicated to having a positive, lasting impact. To guide us, we follow 5 simple truths.

    Reviews overview

    3.132 ratings in total
    5
    15
    4
    0
    3
    2
    2
    3
    1
    12
    81%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends

    What’s it like working at City Venue Management?

    AI summary of recent reviews

    City Venue Management employees particularly value the opportunity to make a meaningful impact in their community through direct customer interaction. The dynamic work environment offers variety in daily tasks, while many appreciate working in the sports and recreation industry. Staff frequently praise their immediate colleagues and site-level teams for creating supportive local environments.

    However, employees note several operational challenges, including inconsistent support from upper management and difficulties with work-life balance due to high performance targets and overtime expectations. The training and development opportunities vary significantly between locations, and there are concerns about communication systems and processes between different organisational levels.

    Is this AI summary useful?

    Recent reviews

    1.0
    Employee
    Feb 2026
    Brisbane QLD 40001 to 2 years in the role, former employee
    About as bad a workplace experience as one could have. Avoid Avoid Avoid.
    The good thingsVery little. Hardworking decent people in the facilities.
    The challengesPretty much everything. A workplace culture that has well and truly rotted from the head (office). Systems - Poor Communication - Poor Pay and Benefits - Poor Culture - Very Poor Senior Leadership - Inexplicably Poor
    5.0
    Customer Service Role
    Jul 2025
    Brisbane QLD 40001 to 2 years in the role, current employee
    I love working here, I would encourage anyone and everyone with an interest in aquatics, health, wellness or customer service to join us.
    The good thingsLove it! Variety of work, opportunity and customers!
    The challengesHaving enough staff can at times be a challenge.
    1.0
    Former emoyee
    Jun 2025
    Highfields QLD 43523 to 4 years in the role, former employee
    A Toxic Environment Disguised as “Team Culture”Pros: Building genuine relationships with customers was the highlight — many were loyal, kind, and made the job rewarding despite the internal chaos. A few supportive colleagues helped make the hard days more manageable. You’ll quickly learn the importance of protecting your mental health. Cons: Toxic Management: Leadership was inconsistent, dismissive, and more focused on control than collaboration. Feedback was rarely constructive and often condescending. Favouritism: Promotions and praise were based on personal relationships, not performance. No Real Training: Staff were expected to pick things up with little to no support, and then blamed when things went wrong. Micromanagement: Trust was non-existent. Every decision was second-guessed, making it hard to do your job confidently. Unreasonable Expectations: Taking time off — even when genuinely needed — was treated like a personal failure. Work-life balance simply didn’t exist. Fear-Based Culture: Open communication wasn’t welcome. Staff who voiced concerns were labelled “negative” or pushed out. Policy Used as a Weapon: Policies were only ever enforced when it suited management. There was no consistency, transparency, or clear communication — just constant moving of the goalposts to protect themselves and disempower staff. Advice to Management: You can’t build a strong team by breaking people down. Start listening to your employees, provide genuine support, and apply policies fairly and transparently. Basic respect goes a long way — when I resigned, I sent my resignation letter to four different members of management and didn’t receive a single acknowledgement. The only way I knew it had been received was that I disappeared from the roster. That silence sums up the culture:cold, unprofessional, and indifferent. If you want staff to stay, start treating them like people, not numbers.
    People & Culture ManagerThank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience at CVM did not reflect the supportive and respectful environment we aim to create. While we acknowledge that challenges can arise in any workplace, many of the concerns raised here do not align with the values or practices we uphold. CVM is committed to fair and consistent management, supported by clear policies, ongoing staff training, and a dedicated Learning & Development team. We remain committed to improving, and we value all feedback that helps shape a stronger, more positive culture. If you would like to discuss your experience further, please reach out to our P&C team.
    30d+ ago
    Ratings for City Venue Management are shared as-is from employees in line with our community guidelines
    See all reviews
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