5d ago
5d ago
Concentrix
(300 reviews)
Company Profile
Company overview
Website
Industry
Information Technology Services
Specialities
Technology, Customer Service
Company size
1,001-5,000
Primary location
Australia
We power the world’s best brands today and into the future.Some call us a global technology and services company . But we’re so much more.Human-centered, tech-powered, intelligence-fueled. Every day, we help over 2,000 clients solve their toughest business challenges.Working with our clients, we process billions of transactions, automations, and interactions. This helps us see the unseeable—harnessing proprietary data and insights to fuel our consulting and engineering engagements, enabling us to design, build, and run truly transformative solutions for industry-leading companies and visionary startups alike.
Jobs at Concentrix
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Reviews overview
3.0300 ratings in total
5
70
4
66
3
35
2
37
1
92
45%
52%
What’s it like working at Concentrix?
AI summary of recent reviews
Employees appreciate the supportive colleagues and team environment at Concentrix, noting that coworkers are friendly and provide encouragement throughout the workday. The comprehensive training and availability of subject matter experts help employees feel well-prepared for their roles. Many value the diverse and inclusive culture, which creates a welcoming atmosphere, as well as the opportunities for career growth and development within the company.
However, there are some potential challenges, including management support and communication, which employees feel could be more consistent and transparent. KPIs and performance expectations can be demanding, and some feel that initial training could better prepare them for real-world scenarios. The workload can be substantial with long call times, and pay rates are at award minimum levels. Additionally, employees have noted that support after stressful calls and communication from upper management could be improved to better support staff wellbeing.
Is this AI summary useful?
Recent reviews
5.0
Team Leader
Mar 2026Robina QLD 42261 to 2 years in the role, current employee
Great place to work and build your skills in something new
The good thingsThe people, the environment, the support
The challengesTraining could possibly be slightly improved
4.0
Customer Experience Consultant
Mar 2026Robina QLD 4226Less than 1 year in the role, former employee
Supportive, reliable workplace.
The good thingsThe teams and team leaders were all incredibly supportive and the work environment is enjoyable to be in.
The challengesInitial training process could have been more interactive and immersive.
2.0
Member Support Specialist Entry Level (AustraliansuSuper account)
Mar 2026Ballarat VIC 3350Less than 1 year in the role, former employee
No resolutions, No support & no cares higher above. Avoid at all costs if you value mental stability
The good thingsThe team that I worked alongside, the initial training with the Trainer who came from AustralianSuper
The challengesTheir culture and people skills. It is all about the call times with no real resolution for members, calls just being thrown from one line to the next. leadership who are there to help and lead the teams are under trained than what their staff are with no support.
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