Concentrix
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    Concentrix
    (299 reviews)
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    Company Reviews

    Working at Concentrix

    3.0299 ratings in total
    5
    70
    4
    67
    3
    35
    2
    37
    1
    90
    45%
    Rate salary as high or average
    52%
    Employees recommend this employer to friends
    Work/Life balance
    3.1(297 ratings)
    Career development
    3.1(296 ratings)
    Benefits & perks
    2.8(296 ratings)
    Management
    2.9(297 ratings)
    Working environment
    3.1(297 ratings)
    Diversity & equal opportunity
    3.6(297 ratings)
    Ratings for Concentrix are shared as-is from employees in line with our community guidelines

    reviews

    Showing 35 reviews for All Brisbane QLD
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    4.0
    Support staff
    Apr 2026
    Brisbane QLD 40003 to 4 years in the role, current employee
    Good place to work most of the time
    The good thingsGood friendly people to work with
    The challengesPay rate isnt high enough
    2.0
    Technical Support
    Feb 2026
    Brisbane QLD 40003 to 4 years in the role, current employee
    Learnt tons, but doing fulltime will automatically ruin your mental health - too much input & stress
    The good thingsColleagues almost all exceptionally nice
    The challengesLaughably unrealistic kpis that rub it in your face and your mental and physical health on a daily basis, that it is profit being chased, not customer service, by a faceless CEO
    11 people found this helpful
    2.0
    Call Centre Operator
    Feb 2026
    Brisbane Airport QLD 4008Less than 1 year in the role, current employee
    Typical call centre role
    The good thingsEasy onboarding, little to no experience required
    The challengesDay to day operations are not great. Each account is different but they all have commonalities like limited autonomy, low wages, high surveillance and very high expectations
    8 people found this helpful
    1.0
    Call Centre Agent
    Nov 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Toxic workplace and management
    The good thingsFree coffee when the machines worked, coworkers you meet are the best part of the job. Bonus if you hit all your KPI's.
    The challengesManagement belittles you and yells at you in front of everyone, gossip runs rampant here and feels like you're back in high school again. No mental health support even though you're dealing with bad situations and tough calls and pay is not what it seems on the ads.
    12 people found this helpful
    1.0
    Phone Operator
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    No one wants to play ping pong on a totally different floor that noone can access without superviso
    The good thingsGoing home at the end of the day
    The challengesMedical leave, management attitude, team leader attitude, training modules,
    5 people found this helpful
    1.0
    Call Centre Operator
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Honestly one of the worst places I've ever worked.
    The good thingsNothing relating to this job can be associated with joy.
    The challengesManagement, support after stressful calls and the unrealistic KPI'S.
    10 people found this helpful
    1.0
    Customer Support Role
    Oct 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Worst company to work for, training that doesn’t align with the job and low pay
    The good thingsThe staff on the phone are the only good thing management is terrible
    The challengesDon’t waste your time and effort for a company who doesn’t care about their employees or have sufficient
    6 people found this helpful
    1.0
    Customer Service Representative
    Sep 2025
    Brisbane QLD 40002 to 3 years in the role, former employee
    Pure hell, like not worth the $25.80
    The good thingsThe people who are suffering next to you as you try not to have a breakdown
    The challengesOverworked and underpaid. Despite doing twice the work of people who worked directly for Centrelink, and constantly fixing their mistakes because they would give customers wrong information. We would get most of the anger. Additionally, we had unrealistic KPI goals to meet and zero support from management after stressful calls.
    5 people found this helpful
    4.0
    Customer Service Representative
    Sep 2025
    Brisbane QLD 40003 to 4 years in the role, former employee
    Training is extensive with ongoing training available.
    The good thingsThe training is some of the best I've experienced. This ensured you were well equipped to perform your role. Amazing support from subject matter experts who could explain anything you weren't 100% confident in. The opportunity to upskill to be able to do different tasks. When the company supplied lunch they always supported local small cafes. I only left because the Labor party were talking about removing contractors from the Public Service contracts otherwise I would still be there
    The challengesAt the time the pay rate was very low. Though they did offer a bonus system which was attainable . At times poor communication from the decision makers. The rotating roster made it difficult for work / life balance.
    1 person found this helpful
    1.0
    Customer Service Role
    Aug 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    For your own mental health don’t work here.
    The good thingsAvoid at all costs if your a stable normal person.
    The challengesExtremely challenging work environment. The pay is low, and the workplace culture significantly affected my mental health to the point where it impacted my sleep. The management team often prioritises their own job security over supporting their staff. The work itself is simple, which unfortunately leads to widespread complacency among colleagues. High turnover is a major issue very few people stay long.
    10 people found this helpful
    5.0
    Talent Acquisition Specialist
    Aug 2025
    Brisbane QLD 40001 to 2 years in the role, current employee
    Working at Concentrix has been a wonderful experience, providing opportunities for professional growth, teamwork, and skill development in a dynamic, client-focused environment.
    The good thingsthe Opportunities available for Growth in you career along with great people who are a delight to work with
    The challengesNothing really that can be described as a challenge
    2 people found this helpful
    4.0
    Talent Acquisition Specialist
    Jul 2025
    Brisbane QLD 40001 to 2 years in the role, current employee
    Concentrix was a great opportunity to transition from my previous hospitality/ retail experience.
    The good thingsI like the collaborative team environment.
    The challengesIf there were more occasional work from home opportunities .
    5.0
    Customer Service Agent
    Jul 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Concentrix is a forward thinking and evolving work place, its an employee minded company.
    The good thingsCompany is accommodating, friendly and makes their training easy and approachable.
    The challengesIf you aren't good with a noisy office these offices may be a challenge but workspace is clean and functional
    1.0
    Customer Service Representative
    Jul 2025
    Brisbane QLD 40001 to 2 years in the role, former employee
    Good staff, underpaid, appalling management.At first it was ok and had a honeymoon period during Covid. But after that it all went downhill. Management do not give a damn about you. Met a handful of good staff there but management sucks. I was firsed from this place in the end but I didn't care because everything was so poorly managed that I was legitmately glad they axed me, otherwise I was going to quit anyway. Don't do this unless you're extremely desperate.
    4 people found this helpful
    1.0
    Customer Service Role
    Jun 2025
    Brisbane QLD 40003 to 4 years in the role, former employee
    Going from a supportive collective to a non-informed individuals who aren't listen too.
    The good thingsTalking to people the RSL support
    The challengesNon communication from the upper management.
    3 people found this helpful
    1.0
    Customer Service Representative
    May 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    Wouldn't ever go near this employer again! I have to go to therapy and take anti depressants
    The good thingsLeaving at the end of the day
    The challengesManagement do not care, My team leader didn't even know my job.
    4 people found this helpful
    3.0
    Services Officer
    May 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Wouldn't recommend them to anyone.
    The good thingsDress code is informal
    The challengesBeing constantly scrutinised and focusing on the negative aspects because it affects there profit, pay is also very low for what we have to do
    2 people found this helpful
    2.0
    Services Officer
    Apr 2025
    Brisbane QLD 4000Less than 1 year in the role, current employee
    Never again would I work for this company it has traumatised me
    The good thingsThe people you work with and the commute to work
    The challengesPoorly managed, high staff turnover, scheduling is horrible, headsets were horrible and TLs are not friendly
    5 people found this helpful
    1.0
    Enquiries Officer
    Apr 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    This is the worst job I've ever had, and the management team is toxic.
    The good thingsCo-workers were great; friendly, supportive.
    The challengesLack of proper training and resourcing. Poor management. Toxic managers. Poor processes and systems.
    2 people found this helpful
    2.0
    Service Officer
    Apr 2025
    Brisbane QLD 4000Less than 1 year in the role, former employee
    I'd never willingly work for them again.
    The good thingsThe only good things about working here is the good location and the kitchen is great.
    The challengesLeadership is terrible especially when it comes to emotional support in a stressful role as this is.
    3 people found this helpful
    1.0
    Services Officer
    Mar 2025
    Brisbane QLD 40001 to 2 years in the role, current employee
    I have to see a therapist now
    The good thingsnothing, the job is so bad and underpaid for what we're meant to do
    The challengeseverything. this job is the mosy diifcult job ever
    1 person found this helpful
    5.0
    Senior Manager
    Mar 2025
    Brisbane QLD 400018 to 19 years in the role, current employee
    Career building with many fond memories
    The good thingsGreat people, great location, great clients and great potential
    The challengesCertain aspects of this business model necessitate innovative thinking to successfully meet the expectations and needs of all stakeholders involved.
    1 person found this helpful
    1.0
    Service Officer
    Mar 2025
    Brisbane QLD 40001 to 2 years in the role, former employee
    Not a great place to work
    The good thingsThe team members were great and made some good friends
    The challengesIt was a hard environment with very little support. The culture is very toxic and the management do not help with this. It was a very unpleasant place to go to work each day. They also do not pay very well especially for the expectations they place on you.
    1 person found this helpful
    1.0
    Advisor
    Feb 2025
    Brisbane QLD 40001 to 2 years in the role, former employee
    Do not work for this company; they do not care.
    The good thingsThe work was interesting and rewarding
    The challengesThe values of the company state if you see something, say something. And that no retaliation will happen for saying something. All lies, management are lazy, uncaring and unable to accept difference. They claim they support you, however they do not.
    5 people found this helpful
    5.0
    Advisor
    Sep 2024
    Brisbane QLD 40007 to 8 years in the role, current employee
    While a contact center has its us and downs, Concentrix helps develops helpful life skills.
    The good thingsConcentrix comes together as a community, while the work can be hard, the people you work with really come together. There are also some good discounts you can get access too.
    The challengesThe work is for clients, so the work can vary.
    5 people found this helpful
    4.0
    Adviser
    Sep 2024
    Brisbane QLD 40001 to 2 years in the role, current employee
    Overall it has been ok. Definitely not the worst place to work. But also not the best, management have been known to take their authority too seriously and take advantage of it. The evaluations on your calls are quite disheartening, it can put you in a real funk. However, if you put your head down and just work you'll be fine
    The good thingsGood things are working from home. Have slight flexibility to work the hrs you want
    The challengesWhen you're sick and attendance is low they'll try and get you to work
    6 people found this helpful
    2.0
    Customer Service Representative
    Sep 2024
    Brisbane QLD 40001 to 2 years in the role
    I want to close my eyes and never wake up
    The good thingsThe people, free snacks and location.
    The challengesI hate being micro-managed and adhering to a strict schedule to meet coverage. Although I love the people, this job has a high turnover rate, so eventually, they all leave. I have no friends left, and working feels so isolated. My mental health has decreased tremendously since starting this job. I've wanted to leave since the first day I started.
    13 people found this helpful
    2.0
    Team Leader
    Sep 2024
    Brisbane QLD 4000
    high pressure low pay, low care factor from management.
    The good thingsThe on the job training was pretty good.
    The challengesManagment was toxic at the best of times, and directly hostile most of the time. the company talks a big game about how they care about their employees but clearly do not.
    11 people found this helpful
    1.0
    Customer Service Role
    Jul 2024
    Brisbane QLD 4000
    disgusting
    The good thingsFlexible work environment
    The challengesNo career progression. Management is very poorly organized. There is no help from management
    12 people found this helpful
    4.0
    Customer Service Role
    Jun 2024
    Brisbane QLD 40001 to 2 years in the role, current employee
    Good experience overall.
    The good thingsSo much room for career growth in this role, most people I've met have worked their way up in the ranks and have become quite successful in their fields
    The challengesChanges within the business
    5 people found this helpful
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