Crown Resorts
    (346 reviews)

    Company Reviews

    Working at Crown Resorts

    3.6346 ratings in total
    5
    117
    4
    94
    3
    48
    2
    41
    1
    46
    89%
    Rate salary as high or average
    70%
    Employees recommend this employer to friends
    Work/Life balance
    3.0(346 ratings)
    Career development
    3.4(346 ratings)
    Benefits & perks
    3.9(346 ratings)
    Management
    3.0(346 ratings)
    Working environment
    3.5(346 ratings)
    Diversity & equal opportunity
    3.9(345 ratings)
    Ratings for Crown Resorts are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Bell Attendant
    Feb 2026
    Burswood WA 6100Less than 1 year in the role, former employee
    A dynamic and professionally rewarding place to work, offering strong teamwork and growth.
    The good thingsWorking at Crown Resorts has been an enjoyable and rewarding experience in many ways. The company provides a vibrant, fast‑paced environment where every day brings variety and interaction with people from all over the world.
    The challengesAs with any major hospitality organisation, the fast pace and high expectations can at times be demanding. Peak periods can bring significant pressure, and maintaining service consistency during large events or busy seasons requires strong endurance and multitasking. Communication between departments can occasionally feel stretched due to the scale of the operation. Work‑life balance can also be challenging during holiday periods, when staffing needs are at their highest.
    1 person found this helpful
    4.0
    Security and Services Officer
    Jan 2026
    Southbank VIC 30061 to 2 years in the role, current employee
    Great place to learn, experience, upskill and gain knowledge in security.
    The good thingsFree food, Free uniform cleaned and stored at work, good discounts and good pay.
    The challengesCould be better pay or more allowances, escpically for security.
    1 person found this helpful
    1.0
    Accountant
    Nov 2025
    Southbank VIC 30061 to 2 years in the role, former employee
    If you enjoy toxic culture, feeling undervalued and underpaid then this is the place for you.
    The good thingsAt first, the free lunch and decent people made the job seem tolerable. However, that quickly fell apart. The food remained unchanged week after week, showing a lack of effort or consideration. The workplace environment worsened rapidly, with employees overworked, morale low, and a toxic culture that made it unbearable. It’s a revolving door of dissatisfaction and neglect.
    The challengesThey went through three restructures in just one year, creating zero job security. The constant instability and fear of being let go have turned everyone into secretive, reluctant to share their knowledge, which has only crippled the team's effectiveness. The entire environment was truly miserable, morale was nonexistent, and people just endured day after day. Every workplace has its politics, but Crown Melbourne takes the cake, its toxic, backstabbing culture outshines all others I’ve seen. Capable people have already left because they know they can find better opportunities elsewhere. The less capable ones remain, either waiting for redundancy packages or too scared to look elsewhere, clinging to the company for their long years and still riding on the illusion of the "golden days." If you enjoy navigating a minefield of corporate politics, feeling undervalued, underpaid below market, and unsure of your future, then this is the place for you.
    4 people found this helpful
    4.0
    Apprentice Chef
    Feb 2025
    Burswood WA 61001 to 2 years in the role, former employee
    LOOOOOOOOOOOOOOOOOOOVED my time at crown
    The good thingsGood place to learn from alot of mentors that have the tough of gold when it comes to teaching apprentices
    The challengesThe long hours but its worth every second
    2 people found this helpful
    4.0
    Senior Croupier
    Jan 2025
    Southbank VIC 30069 to 10 years in the role, former employee
    Enjoyed the experience and most of the people I met in my ten years there.
    The good thingsMet a lot of amazing people not only in my department, but in other fields. Workload could be challenging at times, but not over-demanding. Meals x 2 per shift. Great employee discounts and benefits, including staff-only gym and discounted parking.
    The challengesSome managers not helpful and hard to co-operate with. Drunk, loud patrons at times. Difficult to get a weekend off. Ended up being permanent night shift and my request for temporary day shift was ignored.
    1 person found this helpful
    5.0
    Senior Testing Analyst
    Dec 2024
    Melbourne VIC 3000
    Great company to work with
    The good thingsWork culture, flexibility and great team environment
    The challengesI didn’t face any challenge as management is flexible and supportive
    5.0
    Food and Beverage Attendant
    Dec 2024
    Southbank VIC 30061 to 2 years in the role, former employee
    Pay rates are excellent but opportunities for progression tend to be favouritised
    The good thingsGreat pay, great team
    The challengesUpper-management jump on the slightest mistakes
    2.0
    Waitperson
    Oct 2024
    Melbourne VIC 3000
    Zero respect on your availability
    The good thingsThe food IDs, tips, discounts, decent hours
    The challengesDepending on which outlet you worked in not all them are toxic some places you do ended learning things on the go. With work life balance, your availability will be ignored so if you plans on that day they’ll clash and make you come to work.
    2 people found this helpful
    1.0
    Kitchen Hand
    Oct 2024
    Barangaroo NSW 2000Less than 1 year in the role, former employee
    Would not work at Crown Sydney again if they offered me $10M, most draining job and worst experience of my life.
    The good things-Decent pay -Nice to not have to worry about uniform -Staff meals were pretty good -Coworkers were lovely
    The challenges-Verbally ab*sive manager: yelled at most of my coworkers not just me, very good at making people cry. -Went into every shift anxious. More often than not my shifts ended in a mental breakdown. -HR is useless. Brought up my issues with my level management numerous times and whilst they heard me out, nothing changed. -Manager treated me very differently once finding out I have a disability (which I disclosed from the start)
    4 people found this helpful
    3.0
    Kitchen Hand
    May 2024
    Southbank VIC 30061 to 2 years in the role, former employee
    A Diamond Standard Hospo Crew, lead by poor Upper Leadership
    The good things-The benefits incl. discounts across the hotels and restaurants, uniform provisions/lockers for long-term permanents, optional staff convenience stores, staff car park and on-site gym -The pay is incredibly attractive -The kitchen team I worked for were all amazing and helpful to the point where they would help me in Kitchen Hand duties also -My managing supervisor and it's co-leadership were excellent leaders, offering us advice as well as assistance -The pressures of working in a high-turnover restaurant as well as training from high quality employees is incredibly beneficial and humbling
    The challenges-The lack of a rotating roster in F&B due to operational hours/other circumstances -The 24/7, 365 day a week roster will result in inevitable loss of proper work/life balance. Applying for leave is convoluted and forces your hand to plan further ahead. -There was little to no flexibility when it came to external circumstances or changes of circumstances, resulting in undue stress and hour loss -HR are overworked but do not provide any assistance beyond programs -The training quality is poor unless you have someone who knows/cares about what they are doing -Communications between departments is extremely poor -Higher Managements decision making led to many an operational disadvantage incl. under-staffing which led to overworking the crew overall -Dealing with toxic work colleagues was extremely challenging due to higher managements poor leadership
    2 people found this helpful
    3.0
    Food and Beverage Supervisor
    Apr 2024
    Southbank VIC 30065 to 6 years in the role, current employee
    Great opportunity to develops hospitality career, will have to deal with difficult customer very often which also helps in growth in terms of conflicts resolution.
    The good thingsDecent pay, decent staff benefits including discounts around crown resorts
    The challengesDifficult Customers, lots of compliances, departments arent really working together.
    2 people found this helpful
    1.0
    Gaming and Security
    Apr 2024
    Perth WA 6000
    Awesome staff with people from various backgrounds to provide RSA and RSG to vulnerable sections of the community.
    The good thingsUniform and basic free food
    The challengesIncompetent HR department in place for decades, need to change the management culture.
    2 people found this helpful
    5.0
    Chef Level 4
    Apr 2024
    Southbank VIC 3006
    I love Crown.
    The good thingsI love that you can asked to move to another restaurants and outlets if you want to learn more.
    The challengesMy only challenge is the commute.
    1 person found this helpful
    4.0
    Kitchen Hand Qualified
    Apr 2024
    Sydney NSW 2000Less than 1 year in the role, former employee
    As for my work experience, i have dream true for own restaruant. I need more experience worked . I have experience worked as a ride volunteer ,cook,kitchen hand and housekkeping.
    The good thingsI want to do for new learning, enjoy with the team environment and I get along well with people.
    The challengesThe communication use writing as the manager felt difficult communication me every time because hard to explain. Even not lot talk . Only if needs ,short talk. Its all
    5.0
    Operations Manager
    Mar 2024
    Melbourne VIC 30009 to 10 years in the role, former employee
    Highlight of my career so far.
    The good thingsGreat team environment
    The challengesStaffing issues, due to the nature of Events, a lot of agency staff are used which can be challenging.
    3 people found this helpful
    1.0
    Surveillance Department Employee
    Feb 2024
    Perth WA 6000
    Great for uni students to use as a stepping stone, horrible for a career
    The good thingsFree food while on shift
    The challengesMiddle management do not care Unreasonable behaviour is commonplace
    2 people found this helpful
    2.0
    Shift Electrician
    Feb 2024
    Melbourne VIC 30003 to 4 years in the role, current employee
    Disappointed.
    The good thingsLarge lunch room full of variety of food junk food mostly.
    The challengesAs a tradesperson expect to use 20% of your skills the rest throw out the door. Don't try to make change here because it's not welcome. Management (speaking for particular area) do not care about personal wellbeing. Expect disappointment give it 6 months and you will understand what I mean. Staff retention in Trades section has high turn around. Not much development good for people who want to retire..
    5 people found this helpful
    1.0
    Supervisor
    Feb 2024
    Perth WA 60005 to 6 years in the role, former employee
    Work life balance is the worst. You have no control over life. You never know your days off. Extremely hard to take annual leave when you want.
    The good thingsPerfect job for students.
    The challengesZero work life balance. It’s good for only part time jobs.
    3 people found this helpful
    2.0
    Kitchen Staff
    Jan 2024
    Barangaroo NSW 20001 to 2 years in the role, former employee
    try to challenge for your next level
    The good thingsgood title on my resume
    The challengesnot enough space to work. not enough to store. so rush to complete tasks in a hurry
    2.0
    Event Services Floor Manager
    Nov 2023
    Perth WA 60003 to 4 years in the role, former employee
    recommend for casual workers definitely don’t recommend salary as they overuse you and expect you to be available 24/7 even on your “days off”
    The good thingsfree meals washed uniform and HBF health benefits
    The challengesextreme pressure- over worked (60hour weeks getting paid for 40) management is more focused on business rather than well being of staff. Be expected to be required to do the job of 2 people without the compensation and no support from upper management. Extremely toxic work environment
    3 people found this helpful
    1.0
    IT Manager
    Aug 2023
    Melbourne VIC 3000
    Bad both mentally and physically, I do not recommend joining particularly IT.
    The good thingsGreat place to be exposed to a diverse amount of business types and corporate experience.
    The challengesTerrible management culture that is laser focused on protecting themselves and micromanagement due to their insecurity's because they don't know what to do and don't make decisions. Irrespective of role not empowered to make any decisions (even small ones) as all are micromanaged from the top so IT is in a permeant state of permafrost.
    4.0
    Talent Acquisition Specialist
    Aug 2023
    Sydney NSW 2000current employee
    Haven't regretted my decision to join Crown and it's exciting to be a part of a unique business and lovely team.
    The good thingsThere are so many incredible people that work here across different business units and functions. There is a collaborative culture and are very welcoming when you start here.
    The challengesThere are a lot of changes as the business grows and evolves, which is all part of the transformation.
    4.0
    VIP Executive Host
    Jun 2023
    Barangaroo NSW 2000
    The people I collaborated with were enjoyable to work with, but I didn't appreciate the overall culture
    The good thingsGood staff benefits, more opportunities to move up quickly.
    The challengesCan be toxic at times, no work-life balance
    1 person found this helpful
    5.0
    Food and Beverage Attendant
    May 2023
    Sydney NSW 20001 to 2 years in the role, current employee
    Overall a good company to work with.
    The good thingsGreat management and environmental friendly, free staff meals on every shifts
    The challengesMultitask and high level experience
    1 person found this helpful
    3.0
    Cook
    May 2023
    Melbourne VIC 30007 to 8 years in the role, current employee
    I learned how to work under pressure, different jobs in the different venues and learning as I go.
    The good thingsgood benefits, good infrastructure
    The challengeslow skill employees, not reliable employees, poor communication, poor training in some venues.
    2 people found this helpful
    1.0
    Maintenance Role
    Feb 2023
    Low pay, high work load and unrecognised pay for extra duties
    The good thingsGood team environment
    The challengesPoor management and coercion
    2.0
    Storeperson
    Nov 2022
    3 to 4 years in the role, former employee
    Not a good place to be
    The good thingsPeople diverse in general
    The challengesHard work, low staff
    1 person found this helpful
    2.0
    Information Technology Role
    Nov 2022
    1 to 2 years in the role
    It was ok, I am grateful for the career jump here but I wish they worked harder to keep employees.
    The good thingsEarly Career progression, opportunity to learn quickly.
    The challengesThe reason you get good progression and opportunities to learn is because of extremely high staff turnover and refusal to replace capability. Management very resistant for any sort of change and the words 'This is how we do things here' is used often.
    1 person found this helpful
    3.0
    Croupier
    Sep 2022
    5 to 6 years in the role, former employee
    good pay makes up for the awful work life balance for a while.
    The good thingsThe food, the coworkers, the pay, the work itself.
    The challengesHorrible work life balance, no public holidays off, no weekends off.
    1 person found this helpful
    2.0
    N/A
    May 2022
    current employee
    It would be a not bad place to work at, if the managers can be trained on the qualities of being the best managers, and how to best manage the teams.
    The good thingsDiscounts; staff free meals; working in a company where you have retail, entertainment, hospitality and casino all under the same roof.
    The challengesManagers can be very dismissive, arrogant, always being very critical over little things, they operate as one size fits all type of managing the team, it's all about making themselves look good in front of the more senior management teams rather than making sure that ops teams are also happy with the end results.
    8 people found this helpful
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