Datacom
(217 reviews)
Company Reviews
Working at Datacom
3.5217 ratings in total
5
61
4
52
3
60
2
20
1
24
64%
68%
Work/Life balance
3.5(216 ratings)
Career development
3.4(216 ratings)
Benefits & perks
3.0(215 ratings)
Management
3.3(216 ratings)
Working environment
3.5(215 ratings)
Diversity & equal opportunity
3.9(215 ratings)
Reviews
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3.0
Network Consultant
Apr 2026Perth WA 60004 to 5 years in the role, former employee
Great local culture, but there's deeper issues within.
The good thingsGreat company culture. Your immediate team is very supportive, and immediate management are receptive to feedback. Quite often if you don't have the tools to do the job properly, they will be provided (or you can expense back with approval).
The varied work was a very nice positive.
The challengesI honestly felt let down by the upper management team (3+ tiers above). Only when it was too late did they appear to act on employee struggles (at least was my experience).
4.0
Call centre reprentative
Mar 2026North Ryde NSW 21131 to 2 years in the role, former employee
Datacom was a great learning experience, and the call centre experience is a plus on any resume.
The good thingsDuring my time at Datacom, I learnt plenty about Services Australia. It was very interesting. Training was good and team leaders were always supportive.
Other good things about working at Datacom was the different start and finish times and sometimes data come provided sweet treats for call centre staff and of course the big staff room for tea break and lunch.
The challengesWhen a call centre representative has difficulty handling a call, and they ring support for help with the inquiry, I think support staff need to be little more patient.
The other challenge would be to work with a large volume of people but that's just life.
2.0
Service Desk Analyst
Mar 2026Melbourne VIC 3000Less than 1 year in the role, former employee
Not good but hopefully they will improve
The good thingsStaff were great and facilites and location great too
The challengesmore training and understanding/empathy. No opportunities for part time
2 people found this helpful
2.0
Customer Service Role
Mar 2026Modbury SA 50923 to 4 years in the role, former employee
Min wage, numbers game, sink or swim...
The good thingsPeers and colleagues.
The challengesWages are set at the minimum award. The company relies on selective employer-favouring interpretations of award sections (e.g., loadings), which can reduce entitlements.
Payroll accuracy is inconsistent, particularly with dynamic rostering. Employees must regularly verify hours, rates, and loadings (including public holiday rates). Errors can take weeks to correct and usually require TL escalation.
KPIs are heavily enforced, but limited TL availability means they function mainly as pressure rather than development. TLs are overloaded with operational work, leaving little time for coaching or team growth.
“Feedback” is often treated as disciplinary action rather than development. Informal mentions can be recorded as official warnings and escalated to HR instead of being addressed through normal TL discussions.
The organisation lacks structural maturity. Teams operate as generalists without defined development pathways, resulting in limited opportunities to build deeper expertise.
4 people found this helpful
1.0
Customer Service Representative
Feb 2026Modbury SA 5092Less than 1 year in the role, former employee
Not a place I’d recommend to anyone looking for respect, development, or a healthy work environment.
The good thingsAbsolutely nothing
The challengesWorking here was honestly a waste of time. The training felt rushed and incomplete, and most days I was spoken to like a child instead of a professional. Management acted superior while offering no real support, and the systems we had to use felt outdated by at least a decade. The pay was well below what other companies offer for the same role, and despite constant talk about “growth” and “opportunities,” there were never any actual positions to move into. Promises were made but never delivered, and the whole environment became mentally draining instead of motivating.
8 people found this helpful
3.0
Customer Service Representative
Feb 2026Modbury SA 50922 to 3 years in the role, former employee
Good job to start off with and gain valuable experience
The good thingsCustomer Service, learning systems, colleagues
The challengesKPI's make the job far too stressful
1 person found this helpful
5.0
Customer Service Representative
Jan 2026Modbury SA 50923 to 4 years in the role, current employee
Datacom shapes people to become the best they can be
The good thingsAs someone that had no formal training or qualifications, Datacom has helped give me opportunities to learn from some of the best in the industry, obtain certifications while working, and help me develop leadership skills. This has given me chances to help grow and start taking team leading roles on a short-term basis as the business needs, giving me a practical way to grow.
The challengesThe workload can be challenging and repetitive, but the people that I work with help everyday help bring me to the work place; There are chances for me to have my voice heard whenever I need.
2 people found this helpful
5.0
Customer Service Representative
Jan 2026Modbury SA 50921 to 2 years in the role, current employee
A Supportive, Growth‑Focused, and Truly Rewarding Experience at Datacom
The good thingsMy time at Datacom has been the most rewarding experience of my career. I have had the privilege of reporting to exceptionally supportive team leaders who consistently prioritise my development and wellbeing. This has been evident through our day‑to‑day interactions, 1:1 meetings, and regular coaching sessions.
The challengesDatacom is a dynamic contact centre environment where change can occur quickly. Despite this, I have always felt fully supported and well‑informed. The operations team and team leaders communicate openly and consistently, ensuring we understand what is required and feel confident and prepared to meet any new expectations
2 people found this helpful
5.0
Operations Team Leader
Jan 2026Modbury SA 50927 to 8 years in the role, current employee
Thriving in a Workplace That Truly Supports You
The good thingsDatacom is a great place to build a career. If you’re willing to show up, meet the expectations of a call‑centre environment, and put in the effort, you’ll find plenty of opportunities to grow. It’s a genuinely supportive environment with great people to work alongside, and there are multiple pathways for learning, development, and stepping into support roles.
The challengesDatacom often adapts quickly to meet modern needs, and while some changes happen at a fast pace, this is part of the nature of the environment. Clear and consistent communication is key to helping everyone navigate these changes smoothly.
2 people found this helpful
1.0
Customer Service Representative
Jan 2026Brisbane QLD 40001 to 2 years in the role, former employee
Overall, the experience was poor, and the organisation has a long way to go.
The good thingsI’ve enjoyed supporting teams through challenges, helping people grow, and being there for individuals navigating day‑to‑day pressures. While "some" leaders demonstrated strong people skills and genuinely valued their teams’ efforts.
The challenges"Several" many senior leaders were appointed despite having limited expertise or a demonstrated record of success, which affected their ability to manage day‑to‑day support functions and lead effective organisational transformation. Leadership also appeared to operate within a closed circle of trust. These factors contributed to a decline in workplace culture, increased pressure on frontline teams, and redundancies driven by financial constraints. Diminishing morale, a highly stressful work environment, elevated burnout rates, and staffing reductions aimed at improving profit margins further resulted in persistent shortcomings in customer support.
5.0
Customer Service Representative
Jan 2026Modbury SA 50921 to 2 years in the role, current employee
You get to do meaningful work with great people and are offered a lot of support.
The good thingsIf you are looking for a place that will invest in you, this is it. They don't care if you have zero experience, as long as you are hungry to learn.
The job requires focus and the learning curve is steep, but the culture is built on feedback. If you see coaching as a tool to get better rather than a personal attack, you will go very far here. It’s a high-pressure environment, but the team around you makes sure you succeed.
I've seen people go from entry-level to leadership in two years.
The challengesThe Reality of the Role: Because it is a contact center environment, everything is managed around call flow. This means breaks are strictly timed, and your schedule is managed down to the minute. For those who haven't worked in this industry, it can feel unsettling or like micromanagement at first. It requires a specific kind of mental resolve to sustain this pace.
2 people found this helpful
5.0
Customer Service Representative
Dec 2025Modbury SA 5092Less than 1 year in the role, former employee
Enjoyable experience and made lots of friends
The good thingsI like the work environment because there is no boss controlling or telling you what to do.
The challengesThe pressure is extremely high in a fast-paced working environment. The company expected you to do self-training for an hour before taking the calls. This happened during COVID-19 pandemic.
1 person found this helpful
4.0
Network Operations Coordinator
Dec 2025Sydney NSW 2000Less than 1 year in the role, former employee
Good company to work for
The good thingsThe people I worked with and the skills I learnt from them
The challengesMore direction for future career prospects
1.0
Custmer erce epereenttie
Sep 2025Modbury SA 50923 to 4 years in the role, current employee
You need a very thick skin to work in this place as bad manners & pressure will come at you from both the callers & so-called leaders.
The good thingsGood people to work with at lower levels but anyone higher than the lowest level are somewhere between passive aggressive to outright aggressive to protect their own jobs.
The challengesUnrealistic KPIs & minimal support make life difficult as you are dealing with callers in very stressful situations without any way to help them. Just answer their question & move on to the next call is the mantra as their is no time to empathize. High turn over of staff & burn out is common due to managements' focus on numbers not people.
5 people found this helpful
4.0
Customer Service Representative
Dec 2024Adelaide SA 5000Less than 1 year in the role, former employee
Good work environment, just not much of a place to grow in a different direction.
The good thingsI really enjoyed working with the other representatives, I was very lucky with who I got to work with.
The challengesI do wish that there were more opportunities for promotions. There weren't too many opportunities to go in another direction. The "jobs" that I would have loved to have done only really had one person able to work in those positions.
1 person found this helpful
5.0
Customer Service Representative
Dec 2024Adelaide SA 5000Less than 1 year in the role, former employee
It was a great experience working for Datacom.
The good thingsDatacom really cares about their employees and have created a wonderful working environment
The challengesThere was no difficulties working for Datacom within my experience
1 person found this helpful
3.0
Customer Service Representative
Nov 2024Modbury SA 50927 to 8 years in the role, former employee
Out of 6 and a half years i can honestly say i only had total 2 years that were good, the overall experience was worse than when i was working at telstra
The good thingsTime in specialist role was good and flexible, the team dynamics for the role i was seconded to was great so cant say datacom as a whole was bad
The challengesdo not get into the call centres, they are toxic and unreasonable. clicky and unfair
4 people found this helpful
1.0
Customer Service Representative
Jul 2024Modbury SA 50921 to 2 years in the role, current employee
Waste of time and too stressful
The good thingsThe only good thing to note are the other customer service representatives
The challengeslack of support, being told about all these benefits but not being able to access them, low pay rate, impossible KPIs, things changing all the time, no commutation, there is a wait list to go part time
12 people found this helpful
DatacomI appreciate you taking the time to share your feedback and experience with us. I’m sorry to hear you didn't enjoy your time working with us. I've passed your feedback on to our People and Culture team.
30d+ ago
1.0
Service Desk Agent
Apr 2024Brisbane QLD 4000Less than 1 year in the role
Datacom - We make a difference by turning the optimism into catastrophy.
The good thingsThe work itself is enjoyable and rewarding, developing skills in ICT support & system administration. The facilities are well-stocked and maintained and there's always free food to be enjoyed.
The challengesThe company itself struggles with a decent turnover rate due to people coming to the realisation that almost everything else about Datacom sucks. Illogical decisions, redundant business procedures, micromanagement, poor company systems, HR that is argumentative & easily triggered, lack of any substantial training, poor support and more. I could go on, but I think you get the picture.
25 people found this helpful
5.0
Customer Service Representative
Mar 2024North Ryde NSW 21131 to 2 years in the role, former employee
Very positive and supportive management and team, as well as supportive and effective team-based training, making the job fun but also being able to learn effectively as part of a team.
The good thingsVery positive and supportive management and team. Also, team-based and motivating training enabling people to receive the best form of extensive and effective training before starting out on their own. Very positive and supportive work culture.
The challengesBefore COVID, there were no hybrid positions available in the contact centre environment, therefore making balancing life between home and work a bit difficult especially people who had to commute to North Ryde before the metro, thus there was less flexibility before COVID. However, since the business and staff have grown rapidly with services being essential, allowing staff to be more flexible and work from both home and the office.
4.0
Service Desk Analyst Level 1 & 2
Feb 2024Canberra ACT 26001 to 2 years in the role
A great entry level role if you are new to IT.. but can be a tough environment. Once you have built some skills and knowledge - Move on their are greener pastures.
The good thingsMy team leader and collogues.
The challengesMicro managing from an operations level and above. understaffed and overworked employees.
7 people found this helpful
3.0
Customer Service Representative
Dec 2023Modbury SA 50923 to 4 years in the role, former employee
An ok job, only suitable for a short time
The good thingsIt's a good job to get your foot into an office environment and which requires minimum experience. Good if you want something where you can go in, do your standard hours, and then go home. Flexibility in shifts and work type is appreciated. Great colleagues to work with.
The challengesMicromanagement, and the fact that every single on your breaks are timed to the minute. The actual work is easy, but dealing with the clients can make your work very difficult/unpleasant. Poor pay for the work that is done. Depending on the team you're placed in, the management/team leader can be very poor, and offer little support.
15 people found this helpful
Datacom - ConnectThank you for your review and your honest feedback. I’ve passed this on to our management team.
30d+ ago
4.0
Customer Service Representative
Aug 2023Macquarie Park NSW 2113
A place to start your journey.
The good thingsGrowing with the team.
Providing assistance to others.
The challengesRate of work.
Maintaining Knowledge.
Datacom - ConnectThanks for taking the time to share this feedback with us. We’re very sorry to hear about your experience while working at Datacom. We value all our employees and are committed to ensuring we take feedback like this on board in order to build a better experience for our team, and future employees. We appreciate your input and wish you all the best in your career.
30d+ ago
5.0
Customer Service Role
Jun 2023Adelaide SA 5000
I would highly recommend Datacom from my experience, and a lot of friends really enjoy it.
The good thingsExcellent development opportunities, a supportive environment, food days, and free coffee, and most leaders have been promoted internally, which helps with coaching. This role gave me a lot of confidence, boosting my communication skills.
The challengesI found some of the work types were challenging initially especially if you haven't worked in a contact centre before but there is a lot of support.
Datacom - ConnectThanks for taking the time to share this feedback with us. We love hearing from previous employees and we're glad to hear you enjoyed your time at Datacom – good luck for the rest of your career!
30d+ ago
4.0
Senior Manager
May 2023Adelaide SA 50005 to 6 years in the role, former employee
Datacom is a flexible and caring employer with an authentic intent to create exceptional employee and customer experiences.
The good thingsDatacom is a flexible and caring employer with an authentic intent to create exceptional employee and customer experiences.
The challengesAs an outsource service provider there can be periods of expansion and contraction reliant upon changing needs of clients.
2 people found this helpful
DatacomThanks for taking the time to share this feedback with us. We love hearing from previous employees and we're glad to hear you enjoyed your time at Datacom – good luck for the rest of your career!
30d+ ago
4.0
Customer Success Lead
Apr 2023Sydney NSW 2000
I've welcomed the opportunity here to grow my career, and have diversity/ flexibility in my working time over many industry segments. So many doors available to open for a self motivated - starter.
The good thingsValues of the Culture, Opportunities in the diverse services they offer.
The challengesSomething to ponder on.
DatacomThank you for taking the time to leave a review for us. We are happy to hear that you are enjoying your time at Datacom!
30d+ ago
5.0
Customer Service Representative
Feb 2023Less than 1 year in the role, current employee
Not as bad as people say it is
The good thingsThe people you work with
The monthly cake
The many bbqs and events including the Christmas party
The challengesParking is pretty bad
Some TL's think they are above everyone else but the majority are amazing
1 person found this helpful
Datacom - ConnectThank you for taking the time to leave a review for us. We are happy to hear that you are enjoying your time at Datacom!
30d+ ago
4.0
Customer Service Representative
Jan 20233 to 4 years in the role, former employee
Overall, I enjoyed working at Datacom. It is not the horror story it appears from the reviews, but more resources should be put into retaining good workers. SA isn't a huge state, eventually the well will run dry. It can be an excellent stepping stone into other positions.
The good thingsColleagues are good - met a lot of very cool people. Unfortunately, all the good ones eventually leave for better wages
The challengesTeam leaders who lean on metrics far too much. You are leading people, not calculators. Customer service and job ability play little part in their ratings if you aren't quite meeting the KPI's. Although it's not as bad in passports as it was with Centrelink. Also, lazy team leaders who simply direct you to get extra assistance, which takes a lot more time, and cuts into your metrics. Many times they could have spared 5 minutes to help, but wouldn't. The good TL's manage people well, therefore getting better results anyway, and will help you out if you need it. Mind you, the TL's are given far too many time wasting tasks by upper management and various specialised teams, when they should be left alone to manage their teams.
4 people found this helpful
Datacom - ConnectThanks for taking the time to share this feedback with us. We’re very sorry to hear about your experience while working at Datacom. We value all our employees and are committed to ensuring we take feedback like this on board in order to build a better experience for our team, and future employees. We appreciate your input and wish you all the best in your career.
30d+ ago
3.0
Customer Service Representative
Nov 20221 to 2 years in the role, former employee
really enjoyed working at datacom
The good thingsGreat working environment
The challengesParking is a challenge
Datacom - ConnectThanks for taking the time to share this feedback with us. We love hearing from previous employees and we're glad to hear you enjoyed your time at Datacom – good luck for the rest of your career!
30d+ ago
2.0
Service desk agent
Sep 2022Less than 1 year in the role, former employee
Disappointed to be work here can't see longer future with datacom
The good thingsTeam members are too supportive
The challengesManagement is too poor
8 people found this helpful
Datacom Team MemberThank you for taking the time to leave a review for us. We're sorry to hear you're having this experience. If you'd like to tell us more about the challenges you're having, please complete this anonymous form https://forms.office.com/r/pRc1xfL2Au so we can try to resolve this issue for you. Thank you. - Jess
30d+ ago
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