Attempted to implement professional detailing standards, but poor work ethic and weak management supThe good thingsWorking with people i have before
The challengesI joined Eagers Automotive with over 15 years of professional detailing experience, having been brought in specifically to help improve and professionalise the detailing department. Unfortunately, during my time there, I found that the environment made it very difficult to achieve those goals.
While management initially expressed interest in implementing higher standards and safer work practices, there was little support to actually enforce them. Many staff had limited experience and lacked motivation to learn or improve, and when I raised legitimate safety and quality concerns, they were often dismissed or ignored.
Despite my best efforts over six weeks to train and mentor the team towards professional, high-calibre detailing standards, the lack of accountability and resistance to change made it unsustainable. I take pride in quality workmanship, safety, and proper procedures — values that unfortunately were not shared or supported at the time.