Factorie
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    Factorie
    (54 reviews)
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    Company Reviews

    Working at Factorie

    3.154 ratings in total
    5
    14
    4
    8
    3
    10
    2
    13
    1
    9
    78%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    3.2(53 ratings)
    Career development
    2.8(53 ratings)
    Benefits & perks
    3.8(53 ratings)
    Management
    2.7(53 ratings)
    Working environment
    3.1(53 ratings)
    Diversity & equal opportunity
    3.6(53 ratings)
    Ratings for Factorie are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 54 reviews sorted by most recent
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    5.0
    Customer Service Role
    Feb 2025
    Charlestown NSW 22901 to 2 years in the role, former employee
    Loved working here, the team and customers were lovely and would 100% recommend
    The good thingsTeam was amazing and friendly Work was simple but gives skills to develop further in retail
    The challengesNot enough hours due to more experienced staff
    5.0
    Sales Assistant
    Nov 2023
    Mount Druitt NSW 2770Less than 1 year in the role, former employee
    Fun, Friendly.
    The good thingsGreat team, fast paced at times, Employee discount, Fun, lively working environment, small store. Friendly team and working environment.
    The challengesShort shifts. Not enough opportunity at the time for company growth.
    4.0
    Team Member
    Jul 2023
    Melbourne VIC 30001 to 2 years in the role, current employee
    Overall, the experience is positive and I would recommend working here. However, if you are after growth, you may need to then move on at some point.
    The good thingsA great environment with a supportive workplace culture.
    The challengesThere are limited areas to grow, with it feeling like workplace politics occurring higher up, preventing potential growth.
    1.0
    Sales Assistant
    Jun 2023
    Albany WA 6330Less than 1 year in the role, former employee
    I have really enjoyed working for factorie and I hope to be able to return to cotton on group stores in the future
    The good thingsGreat benefits and discounts The company is very understanding about mental health A wide range of people to get to know and befriend
    The challengesHigh expectations Target to meet
    2.0
    Sales Assistant
    Nov 2020
    Less than 1 year in the role, former employee
    Good but not for long
    The good thingsLoved my work colleagues I got along with everyone really well
    The challengesUpper management do not care; I requested to be transferred for personal safety and well-being concerns to which I was denied with no room for any negotiations. There's little to no care regarding staff as they will just replace you rather than working towards a solution.
    5.0
    Sales Assistant
    Mar 2020
    1 to 2 years in the role, former employee
    Factorie, as a company, thrive on communication & patience & they’re an extremely generous, understanding, co-operative company
    The good thingsThe environment & people.
    The challengeslack of hours + struggled with mental health
    3.0
    Casual Sales Assistant
    Mar 2020
    3 to 4 years in the role
    Overall good experience, good pay and good perks
    The good thingsGreat staff perks, relaxed and great work environment (depending on who you work with)
    The challengesFrequent management changes, customers can be very difficult to deal with
    3.0
    Retail Sales Assistant
    Mar 2020
    Less than 1 year in the role, former employee
    I enjoyed working with the team, and interacting with customers but didnt like the way i was treated by my manager, she was unprofessional and blurred the lines between a work environment and socialising
    The good thingsFriendly colleagues and a flexible worl schedule
    The challengesFinding things to do at quiet times
    5.0
    Retail Sales Assistant
    Nov 2019
    Less than 1 year in the role, former employee
    - really enjoyable, would definitely work again
    The good things- the ability to expand your retail experience - the establishment of relationships with co-workers
    The challenges- getting shifts as there are heaps of employees
    4.0
    Store Manager
    Nov 2019
    3 to 4 years in the role, former employee
    Fun 4 years
    The good thingsGenerous staff discount, good team
    The challengesWork/life balance especially during peak trading times
    3.0
    Casual retail assistant
    Nov 2019
    Average
    The good thingsThe benefits and the discounts
    The challengesNo Job expansion and lack of hours to give to casuals
    2.0
    Retail Sales Assistant
    Nov 2019
    Less than 1 year in the role, former employee
    An average job with very bad management
    The good thingsThe coworkers I had were mostly amazing. And I made some great friends out of it.
    The challengesManagement was poor. I always tried my hardest and yet it was never enough.
    1.0
    Assistant Manager
    Oct 2019
    5 to 6 years in the role, former employee
    Will never step foot into this store again.
    The good thingsNot a good experience overall. Promise of career progression that got squashed every application.
    The challengesWorking with management.
    2.0
    Retail Sales Assistant
    Sep 2019
    3 to 4 years in the role, former employee
    The Cotton On Group is not ‘people first’
    The good thingsUnderstanding when serious personal matters did arise.
    The challengesVery little communication.
    5.0
    Retail Sales Assistant
    Sep 2019
    Less than 1 year in the role, former employee
    A very awesome, welcoming, confidence building experience.
    The good thingsI loved working in retail especially because the people were so nice and understanding same with the customers. It felt like i was part of a family while I worked there
    The challengesLearning to use the POS because I wasn't used to using the system at the time but over the time, it became easier...I still could have learnt more but i wasn't faced with a problem
    2.0
    Retail Assistant
    Sep 2019
    I hated every second I was in that store.
    The good thingsThe 50% discount and uniform deals.
    The challengesUpper management. Management (or head office) are disgusting. No matter how much you do for them, they will make you feel insignificant and treat you like trash rather than a valued member. If you have any issues that need resolution, they wave you off. The upper management single-handedly ruined my experience with Factorie.
    3.0
    Sales Assistant
    Jul 2019
    3 to 4 years in the role, current employee
    average
    The good thingsflexible hours, good staff discounts
    The challengesdishonesty amongst team members, higher management aren't great, no opportunity for career development
    1.0
    Sales/Management
    May 2019
    All Australia1 to 2 years in the role
    Come for the training, stay for the discounts, leave from the mistreatment and the dehumanising work environment.
    The good thingsThe staff discounts are reasonably good, their uniform policy is quite relaxed and they're willing to take people with little-no experience, could be a stepping stone if you want a career in retail.
    The challengesBeing constantly hounded about budgets, KPIs and targets, while no regard is taken for factors outside of your control (low foot traffic, poor quality product, stock levels, etc). The management has generally little regard for you as a person, or to your limits as an individual. Any budget shortfalls will likely be blamed on your sales skills. They have little regard for your life outside of work, and may often ask you to sacrifice your studies/personal life by doing more hours and coming in on your days off.
    5.0
    Senior Casual
    May 2019
    1 to 2 years in the role, former employee
    Possibly the greatest workplace experience I’ve had so far
    The good thingsThere was something new every day and the company is all about creating a positive work space. There are great perks for working as part of the cotton on group. Clear targets and goals, you’re always aware of what’s expected and needed of you. Great work environment that encourages growth and supports you to be your best.
    The challengesAt times the communication from management to staff was not the best, however regional management realised the issue with the store management and rectified it quite well
    2.0
    VM
    May 2019
    I learnt a lot about myself and how to manage people through my peers.
    The good thingsPeople were fun to work with.
    The challengesThe travel and high expectations with lack of direction.
    2.0
    Store Manager
    May 2019
    Over worked under paid over pressured
    The good thingsGood staff discount
    The challengesPoor regional management with high rollover of managers speaking for itself
    2.0
    Manager
    May 2019
    former employee
    Good if you have a good in store team to get you through poor management and ridiculous expectations
    The good thingsThe team of casuals I had, the discount
    The challengesManagement, too high of a workload, unrealistic expectations
    1.0
    Manager
    May 2019
    Its a good place to work as a casual.. but not great in management or for career development
    The good thingsBusy environment. Great discounts. Business is supportive and pro active in assisting 3rd world countries and their education
    The challengesNot alot of support. Lots of micro management but with little direction or suggestions about how to succeed. Unrealistic expectations in team size to store size with crazy high budgets.
    2.0
    Assistant
    May 2019
    Good for a casual job but not full time
    The good thingsStaff Discounts for all Cotton On Group stores- 50% off
    The challengesAverage pay Repetitive work On your feet all day
    2.0
    Sales Assistant
    May 2019
    All Australia3 to 4 years in the role, current employee
    Interesting
    The good thingsLearning and the people
    The challengesGetting use to working in customer service
    2.0
    Assistant Manager
    Apr 2019
    5 to 6 years in the role
    Great as a casual job but not so much when in higher management
    The good things- Diversity - People - Discount
    The challenges- Management -Unorganized company
    4.0
    Casual Team Member
    Oct 2018
    1 to 2 years in the role, former employee
    Chill, fun and great casual job.
    The good thingsComing from a clearance Factorie store, there wasn't a huge emphasis on making sales, just pushing stock out as quickly as possible. The discount is awesome. Managers are so good to you and try to support career development.
    The challengesLike I said, coming from a clearance store, no pressure on making sales, however, some stores in shopping centres may have budgets to be attained.
    3.0
    Casual Sales Assistant
    Jun 2018
    Less than 1 year in the role, current employee
    Started off amazing but in the end brought on a lot of anxiety and negativity.
    The good thingsThe 50% discount is amazing due to getting to use it across all 7 brands You can meet some really nice people in the staff and customers
    The challengesIt can be challenging meeting the expectations of the brand. Factorie itself is a very edgy brand and seems to hold itself at a different standard to the other brands. Was really let down by the lack of support from the management team. They hired too many people at the one time which didn't allow for more focus and training among each new person. It can be hard to have faith in a brand when the brand itself is selling a style not angled for the everyday person.
    5.0
    Retail Sales Assistant
    May 2018
    1 to 2 years in the role, current employee
    I love working at factorie, although i wish there was room for me to move forward with the company
    The good thingsLove, love, love working here! I love the vibe, the updated music, the people I work with and my boss and higher-up bosses are amazing. I love the discounts; 50% off on all cotton on groups in Australia (how good is that?!). The process of literally everything is great, i love working here.
    The challengesThe unfortunate thing is that there is zero room to grow high in the company (which i've been wanting to do since working with them). It seems that whenever a managerial job opens up amongst the Factorie or cotton on group, No one has ever been trained or gets offered to train to be a manager; and the position gets filled by someone with a manager background yet from a totally different industry or retailer.
    4.0
    Senior Sales Assistant
    May 2018
    3 to 4 years in the role, current employee
    Good temporary job, not a career
    The good things50% Off Discount for all Cotton on Brands High pay for casual staff
    The challengesHaving to meet high KPIs Not enough hours to keep all staff happy A lot of multitasking Dealing with difficult customers
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