Factory X
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    Factory X
    (31 reviews)
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    Company Reviews

    Working at Factory X

    1.931 ratings in total
    5
    4
    4
    1
    3
    4
    2
    2
    1
    20
    51%
    Rate salary as high or average
    26%
    Employees recommend this employer to friends
    Work/Life balance
    2.1(31 ratings)
    Career development
    2.4(31 ratings)
    Benefits & perks
    2.5(31 ratings)
    Management
    1.8(31 ratings)
    Working environment
    2.5(31 ratings)
    Diversity & equal opportunity
    2.4(31 ratings)
    Ratings for Factory X are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 31 reviews sorted by most recent
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    1.0
    Sales Assistant
    Jul 2025
    All Melbourne VICLess than 1 year in the role, former employee
    appalling, stay well away!
    The good thingsI got a staff discount on clothing
    The challengesTerrible management from store and area managers, really unsupportive and unkind. I was not trained at all, then shamed and penalized because I didn't do the job as they expected me to. They began to cancel my shifts, sometimes without telling me until I arrived at work. No communication about what was happening with my employment, I assume because they were under-resourced and didn't have the capacity.
    1 person found this helpful
    1.0
    Manager
    Apr 2025
    All Melbourne VIC2 to 3 years in the role, former employee
    Would not recommend
    The good thingsStore staff and great customers
    The challengesUnprofessional and unsupportive management. A chaotic organisation that constantly put managers and store staff under pressure. Expected to work extra hours with no pay, do not care about you having breaks.
    3 people found this helpful
    3.0
    Manager
    Oct 2024
    Melbourne VIC 30005 to 6 years in the role
    Can be a fun place to work as long as you have a good team. Relatively easy job if your a people person and enjoy fashion. Unfortunately cliquey, gossip culture isn't weeded out but encouraged due to immature management. Leading to unfair bias.
    The good thingsClothing incentives, vibrant clothing and artist collaborations. Great customers.
    The challengesMiddle management terrible. Cliquey, gossip culture. Unfair bias towards staff
    1 person found this helpful
    1.0
    Assistant Manager
    Sep 2024
    Perth WA 6000former employee
    yikes, wouldn't recommend working here to anyone
    The good thingsThe single good thing about this job was the friends I made within our store
    The challengesProblematic middle management and incompetent upper management, the consequences of which are shoved onto the store workers/ store managers. Blatant favouritism among stores and to specific staff members
    2 people found this helpful
    1.0
    Assistant Manager
    Aug 2024
    Melbourne VIC 3000former employee
    A Poorly managed company consisting of cruel gossips, with average pay and few benefits.
    The good thingsNo weekends for assistant managers, clothing allowance every month for full time employees, opportunity to earn cash bonuses if you are working at the right retail locations, nice customers generally (for a retail store)
    The challengesVery poor management both in most stores and higher up, toxic workplaces with cultures of gossip, ostracism and social cliques, very high turn over, disorganised company processes and bizarre chain of command, average pay
    5 people found this helpful
    5.0
    Textile Designer
    Dec 2023
    Abbotsford VIC 30671 to 2 years in the role, current employee
    This is the best job that I have had in the industry I feel so lucky to be able to come and be creative everyday with an incredible team to work alongside . The work here is forever inspiring and working along so many products and designs always pushing the boundaries creating stand out one of a kind designs for the Australian retail market .
    The good thingsThe company encourages creativity and not afraid of trying newness . It it the most creative job that I have had in the industry always pushing the boundaries.The people here are some of the most experienced in the industry and a family team environment very lucky to be working within such a talented team.
    The challengesSeason after season bringing newness and handwriting is a challenge but an exciting challenge to take on each season .
    1 person found this helpful
    4.0
    Merchandiser
    Nov 2023
    Melbourne VIC 30001 to 2 years in the role, current employee
    A lot of challenges, but love unique products
    The good thingsMultiple cultures, friendly people
    The challengesDayioy changes & touch retail environment
    5.0
    Retail Area Manager
    Oct 2023
    Adelaide SA 500011 to 12 years in the role, former employee
    Able to grow with the company, an exciting, challenging and rewarding experience.
    The good thingsSenior Management and Head office staff amazing to work with along with on the ground managers and teams. No two days were the same. Was hectic, crazy, yet challenging and fun! Great Product. Was supported in my various roles within the company at all times.
    The challengesTime difference interstate, could feel at times as though the day never ended but that is basically the most challenging part. Everything else is just typical fast paced retail which is exciting not difficult
    1.0
    Marketing Assistant
    Jan 2023
    current employee
    Traumatic
    The good thingsThe other people you worked with
    The challengesInappropriate management. Unrealistic expectations. Horrible planning. All they do is pump out cheap clothes as fast as they can and don't have any attention to people's actual needs.
    6 people found this helpful
    1.0
    HQ
    Dec 2022
    1 to 2 years in the role
    not worth the reputation of the brands, very few people stay longer than a year
    The good thingsthe other people in my team
    The challengesawful management, no incentives, low salary
    4 people found this helpful
    1.0
    Sales Assistant
    Aug 2022
    1 to 2 years in the role, current employee
    I love the people I work with. But the upper management are a reason this will be my last ever job in the retail industry. Truly heartbreaking as I genuinely love the brand I work for. I feel very let down.
    The good thingsFree clothes Team in store are wonderful Customers are amazing
    The challengesUpper management Confusing and unrealistic expectations They really have no idea what they are doing up there. Really makes me wonder if there are people with retail experience working there or someone they hired out of desperation
    5 people found this helpful
    1.0
    Manager
    Dec 2021
    Less than 1 year in the role, former employee
    Would never work For factory x again.
    The good thingsThe staff - the casuals and other managers were amazing.
    The challengesUpper management was terrible. Worst experience of my life. So much stress. Overworked. Not valued. Not trained properly. No care For staff. They were Just here to give shifts to friends, not caring about the other casuals in the store.
    6 people found this helpful
    2.0
    Abbotsford HQ
    Feb 2021
    You know when things happen that just make you scratch your head? This is a common occurrence.
    The good thingsThe people you actually work with on a day-to-day basis
    The challengesAbsolutely befuddling upper-level management. Personally, I am surprised the company manages to stay afloat - staff turnover is so high it's like riding the city loop train in peak hour.
    7 people found this helpful
    1.0
    HQ
    Aug 2020
    Absolutely toxic environment.
    The good thingsGreat brands, that is the only good thing.
    The challengesAwful senior management/owners. Absolutely toxic environment.
    9 people found this helpful
    1.0
    Manager
    Mar 2020
    5 to 6 years in the role, former employee
    management and head office don't care.
    The good thingsfree clothes and that's it
    The challengesworking there and progressing
    4 people found this helpful
    5.0
    Manager
    Feb 2020
    Best place to work
    The good thingsAmazing place to work
    The challengesFast paced retail environment
    1 person found this helpful
    5.0
    Digital Marketing Manager
    Jan 2020
    Fun, fast & creative!
    The good thingsGreat people, exciting projects and lots of room for growth.
    The challengesDue to the nature of retail and its ever changing environment there is a need to be versatile and adaptable in this role.
    1.0
    Store Manager
    Nov 2019
    1 to 2 years in the role, former employee
    Worst 3 months of my life
    The good thingsThe friendships I made
    The challengesEverything. The Management would never praise you for how well you did but punish you if you did the wrong thing.
    3 people found this helpful
    1.0
    Graphic Designer
    Sep 2019
    Less than 1 year in the role, former employee
    Left a good paying job for a \"great opportunity\". Never again.
    The good thingsGreat Brands, some of the staff were nice.
    The challengesSeverely low pay long hours toxic work environment
    3 people found this helpful
    1.0
    Store Manager
    Sep 2019
    Learned a great deal from some fantastic people, but would not recommend the business to anyone.
    The good thingsSome of the staff (casual and management) were wonderful, caring, and dedicated. They were often well and truly overqualified and regularly under appreciated.
    The challengesPoor-to-average work conditions, terrible stock management and marketing, appalling upper-middle management.
    4 people found this helpful
    1.0
    Sales Assistant
    Sep 2019
    Don’t be fooled by their happy faces!
    The good thingsStaff are all super genuine and lovely
    The challengesManagement and systems are outdated and don’t encourage change or development. Very negative atmosphere received from upper management more so than I have experienced at other companies. Didn’t follow correct procedures for training and management development. I don’t remember working with anyone that was happy with the idea of working for Factory X.
    5 people found this helpful
    1.0
    Manager
    Sep 2019
    Loved the in store team but was beaten down by head office
    The good thingsThe in store teams were all great
    The challengesUpper management doesn’t seem to care at all for their staff. Retail doesn’t do as well as they used to so instead of addressing this they attack the in store management team and staff.
    5 people found this helpful
    2.0
    Sales Assistant
    Sep 2019
    Less than 1 year in the role, former employee
    Mismanaged company with extremely high staff turnover and little support
    The good thingsOpportunity to pick up a lot of shifts due to instabilities within teams
    The challengesVery poor upper and middle management. Incredibly high staff turnover for all positions meaning no job is ever done thoroughly or fully. Little to no staff training - left to other sales assistants. No brand culture actually practised in store. Paranoia from upper management about theft from customers and staff. No stock takes EVER to ensure accuracy of inventory or ever know if there is a theft issue. A LOT of holes in the business from top to bottom.
    2 people found this helpful
    1.0
    Manager
    Mar 2018
    1 to 2 years in the role, former employee
    Bitter
    The good thingsGreat scope for promotions.
    The challengesThe daily pressure and lack of support.
    1 person found this helpful
    3.0
    Mystery Shopper
    Feb 2018
    A bit of a mixed bag when it came to mystery shopping for Factory X
    The good thingsMy favourite part of Mystery shopping for Factory X is the flexibility around the hours or time you put in for the mystery shopping program. Ideal for students, stay at home parents, or people already have another job. The choose the hours you want to work is really great!
    The challengesThe bit that bothered me the most, is the limitations to the amount of mystery shops you can do, basically they won't let you mystery shop the same store more than once a fortnight or a month, overall this really impacts on your pay. Moreover experienced there is issues with management and poor communication.
    1.0
    Manager
    Feb 2018
    Has a lot of potential, but will not be met under it's upper management culture.
    The good thingsTeam members and the product. Low level career progression.
    The challengesErratic management decisions and culture creating an unstable work environment. High expectations and pressure to achieve goals but no practical support to achieve KPI's. Achievements are rewarded and recognised, however are unfortunately quickly forgotten. Surveillance via security camera used as a 'motivational technique' for sales performance.
    3 people found this helpful
    3.0
    Retail Store Manager
    Dec 2017
    No store manager has lasted longer than 4 months in the role since the store I managed opened. Make of that what you will.
    The good thingsImmediate team member and customer relationships.
    The challengesUnstable management structure.
    1.0
    Manager
    Nov 2017
    Waking up and hating my life everyday!
    The good thingsMy hardworking and underappreciated team
    The challengesThe erratic and unstable structure of the business, very reactive rather than proactive. To many people in higher management roles have been promoted way to early,
    1 person found this helpful
    1.0
    Planner
    Feb 2016
    1 to 2 years in the role, former employee
    Has so much room for potential but needs a complete reshuffle of staff and premises.
    The good thingsUnfortunately they were few and far between but the only good things were my direct line manager and some of the great friends I made.
    The challengesLack of structure, lack of training and development, lack of support, unreasonably demanding senior management
    1.0
    Area Manager
    Oct 2015
    Highly entertaining.
    The good thingsOpportunity for progression. Generous product discounts.
    The challengesInstability at the top of business creating unstable erratic workplace culture.
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