First Focus IT
    (22 reviews)

    Company Reviews

    Working at First Focus IT

    3.122 ratings in total
    5
    6
    4
    1
    3
    8
    2
    4
    1
    3
    68%
    Rate salary as high or average
    41%
    Employees recommend this employer to friends
    Work/Life balance
    2.7(22 ratings)
    Career development
    3.2(22 ratings)
    Benefits & perks
    2.7(22 ratings)
    Management
    2.9(22 ratings)
    Working environment
    3.2(22 ratings)
    Diversity & equal opportunity
    3.6(22 ratings)
    Ratings for First Focus IT are shared as-is from employees in line with our community guidelines

    Reviews

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    1.0
    Support
    Mar 2026
    Phillip ACT 26061 to 2 years in the role, former employee
    Toxic company full of delusions.
    The good thingsDayshift and the WFH setup.
    The challengesA toxic work environment manipulated with extreme micromanagement from squammy leaders. Not worth anyone’s time.
    7 people found this helpful
    1.0
    Customer Support Role
    Nov 2025
    Phillip ACT 2606Less than 1 year in the role, former employee
    An Organization Plagued by Micromanagement and Dysfunction
    The good thingsWhat's important here? Nothing -full of incompetent and toxic leaders.
    The challengesI should have reviewed this page earlier, as the comments and feedback could have spared me significant stress while working with this company. Unfortunately, my experience has been overwhelmingly negative. The work environment is highly toxic, and leadership—both supervisors and managers—consistently demonstrates a closed-minded approach. Most concerning is the excessive micromanagement, which creates an atmosphere of constant pressure and distrust. It severely undermines productivity, morale, and overall well-being. Despite their claims of promoting work–life balance, the reality is the opposite. They manipulate situations to serve their own interests, often at the expense of employees’ time, health, and peace of mind. For anyone considering joining this company, I strongly advise you to flee and look elsewhere. The stress and toxicity are simply not worth it.
    10 people found this helpful
    3.0
    Technical Account Manager
    Apr 2025
    Perth WA 60003 to 4 years in the role, former employee
    Good exposure but high micro-management.
    The good thingsTh experience you get in invaluable. They have some high-profile clients.
    The challengesHighly political. Too many middle managers. Document every minute of your day, aka they will over-work you, aka they will micro-manage you. My manager had access to my email without my permission. They charge high and pay average for business expansion and acquisitions.
    13 people found this helpful
    3.0
    Network Engineer
    Sep 2024
    Botany NSW 2019Less than 1 year in the role, former employee
    Stressful and unfair reactions.
    The good thingsco workers are nice but management are totally from different world, not technical who manages MSP company.
    The challengesMicro management, ConnectWise time allocation and time logging for every singl tasks or event
    7 people found this helpful
    3.0
    Systems Engineer
    Aug 2023
    Melbourne VIC 30003 to 4 years in the role, former employee
    it was great for making contacts and learning how NOT to run an MSP and how NOT to treat your staff.
    The good thingsgreat Client base to work with. most of the coworkers are pretty good folk, and generally pretty competent. made many friends from working with first focus
    The challengesmanagement. is si pretty common in the tech industry here in Australia, the managers often are terrible at managing. while they often have plenty of job-related skills, they often lack severe people management skills. they often forget the human factor in a job. even though they love preaching all the popular catch phrase and keyword philosophy, they rarely practice.
    15 people found this helpful
    3.0
    Support Engineer
    Nov 2022
    3 to 4 years in the role, former employee
    Overall was a great place to work, unfortunately it grew too fast, culture changed and stress increased.
    The good thingsGreat culture when I first started there. When the company grew too fast culture changed.
    The challengesFar too much work and stress as there were not enough staff.
    5 people found this helpful
    1.0
    Systems Administrator
    Oct 2022
    1 to 2 years in the role, former employee
    After the honeymoon is over it’s a money making machine. Pay is low promised certifications that will increase your income however most certs were not covered and paid for. Lots of MSPs out there try elsewhere.
    The good thingsWorking in a nice office and some good people to work with
    The challengesManagement push hard on Customer ratings and the amount of calls you take lack of escalation and assistance is a struggle lots of people come and leave. All about billing as much as possible client first employees after. They offer a Tesla that costs yoy A lot and is wrapped in Company logos free advertising not worth it pay is very low
    3 people found this helpful
    5.0
    Level 2 Helpdesk
    Jul 2022
    Less than 1 year in the role, former employee
    Overall excellent company to work for, would highly recommend
    The good thingsExcellent culture, excellent treatment of staff and excellent management, plenty of opportunity for growth and success
    The challengesRemote work as not being near an office can be a challenge, the potential to be somewhat left to your own devices at times is a struggle, onboarding process needs work.
    1 person found this helpful
    2.0
    Level 1 Service Desk Role
    Sep 2021
    Less than 1 year in the role, former employee
    Decent place if you can handle your stress well, wouldn't recommend long term though
    The good thingsNice perks you get paid more if you hold certain qualifications, they do have equal opportunities and the workplace is very diverse. coffee machine was nice and was the only thing I really looked forward to when going to work.
    The challengesMain problem is the high employee turn over rate, the work environment is constantly stressful and you are almost constantly on phones. Delegation of tasks is almost extinct as everyone is always under pressure. Statistics are also a big deal and if a customer is not happy with you or your resolution to the issue they leave negative feedback and you have to explain yourself to a manager asap which gets tedious. The skills are learn are pretty good and you get to work with a variety of systems, but I wouldn't recommend a support role long term.
    7 people found this helpful
    2.0
    Service Desk Technician
    Jan 2020
    former employee
    If you're in with the right crowed then you'll be looked after. If not then prepare for a battle that goes nowhere fast
    The good thingsService desk staff are great people to work with
    The challengesManagement, promise a lot and deliver nothing. They want to hear you, but ignore your voice.
    11 people found this helpful
    2.0
    Information Technology Support Analyst
    Nov 2019
    Good management and organised but too much work pressure.
    The good thingsManagement is great, makes sure the customer SLA are met properly. Team structure is good with right escalation procedures. If you work hard can get promoted quickly.
    The challengesHigh volume of phone calls/tickets and priority tickets. Difficult to keep track of multiple things at once. Working 40 Hours a week gets drained. Plus every minute spent needs to be on the time sheet with explanation.
    5 people found this helpful
    4.0
    Field Technician
    Oct 2019
    Less than 1 year in the role, former employee
    Great place to learn for a person, but MSPs are a hard place to grow and develop
    The good thingsA great place to learn and develop your IT career if you are at that stage of your career. Id say a A grade company to join if you are at the start of your career. Couldnt recommend anyone better. Not as good if you are mid way in looking to step up however
    The challengesNot enough work for people in company. Instability with work flow too.
    2 people found this helpful
    2.0
    Technician
    Aug 2019
    All Australia1 to 2 years in the role, current employee
    Learnt a lot, wouldn't refer anyone to work there though
    The good thingsThe technicians you work with
    The challengesManagement that treats you like a number
    7 people found this helpful
    1.0
    Service Desk Role
    Jun 2019
    one of the worst , toxic places I've worked
    The good thingsThere are none to say about work environment
    The challengesManagement offer no help
    11 people found this helpful
    3.0
    Field Service Technician
    May 2019
    1 to 2 years in the role, former employee
    Okay stepping stone
    The good thingsDiverse range of clients
    The challengesNot enough team work. Structure and mentoring.
    2 people found this helpful
    3.0
    Helpdesk Analyst
    May 2019
    Less than 1 year in the role, former employee
    Decent place to work if you're ok with big workloads and 40 hour weeks.
    The good thingsFriendly supportive team Decent pay Opportunity to learn a lot
    The challengesSmall offices 40 hour week (not 37.5 like most places) Pay is decent because they have you working very hard
    4 people found this helpful
    5.0
    Support Team Leader
    Dec 2018
    3 to 4 years in the role, current employee
    Great values driven culture
    The good thingsIn the past 3 years at First Focus has seen considerable growth, from a 60 person organisation to now employing over 130 people Even with this growth, First Focus has managed to maintain it's values and the positive aspects of it's once small company culture This growth is predicted far into the future so the future here is very positive Compared to other organisations, unwanted staff turnover is very low and we retain good people (even when employees choose to move state) First Focus cares about staff development and the sky is the limit for someone driven to grow themselves
    The challengesLocation in Botany is harder to commute to by public transport (train to the city/Green Square and then bus to Botany) than the CBD (though there is onsite parking for those who drive) Being an MSP the skills required (both technical and soft) are at a higher level than an internal position
    5.0
    Level 2 Support Technician
    Oct 2017
    1 to 2 years in the role, current employee
    A really well rounded company. With lots of opportunity to grow
    The good thingsFirstFocus has a great office culture. Everyone is always willing to help out and teach each other. It is a very fast paced environment but with all the support that anyone could want.
    The challengesAs any MSP getting a grasp on all the supporting clients environments. However there is always someone a call away willing to point you in the right direction
    1 person found this helpful
    5.0
    ICT Support Engineer
    Mar 2017
    Sydney NSW 20001 to 2 years in the role, former employee
    Amazing opportunity to experience the IT industry first hand.
    The good thingsGreat team of colleagues that are very supportive!
    The challengesNot enough time in the day to learn learn learn!
    5.0
    Various roles
    Dec 2016
    3 to 4 years in the role, current employee
    Awesome place to work!
    The good thingsFantastic team, a lot of opportunities to work on different clients and different technologies, a really good culture of being open and honest
    The challengesDefinitely a company for people that want to challenge themselves and work hard!
    3.0
    IT Support Technician
    Feb 2016
    Less than 1 year in the role, former employee
    Great company structure, it is a great example of a enterprise size company with a clear vision. However their expectations of employees are high so be prepared
    The good thingsThe company structure and policies governing any body of work was fantastic, every project was approached with a apprehensive scope and plan of action. Everyone had clearly defined roles and communication of your role or duties for new projects was clear.
    The challengesI was stationed in the Perth branch (they have a branch for each state). There was little work to do, yet the expectations to remain busy were high despite the reality that the proportion of incoming work was low. I also found that senior management in the company were more invested in the company rather then the individuals (employees), they did not share in the understanding of work/life balance and personal development and they also tend to focus on mistakes and who's at fault rather then solutions.
    2 people found this helpful
    3.0
    Helpdesk Engineer
    Feb 2016
    1 to 2 years in the role, current employee
    People come and go
    The good thingsYou get to learn more than if you worked at SMB, mostly because MSP has various clients with various setups.
    The challengesEvery hour of your time is billable and must be recorded.
    2 people found this helpful
    5.0
    Senior Technical Account Manager
    Feb 2016
    5 to 6 years in the role, current employee
    Great Company, Great People, Great Business
    The good thingsGreat company to work for, pays well for the roles on offer and has great people within the company
    The challengesGrowing pains, the company is transitioning to a medium sized mid-market specialist organisation.
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