(22 reviews)

Company Profile

Company overview

Website

Industry

Information Technology Services

Specialities

Whole of Business IT Support Solutions for SMB, Cloud Infrastructure and Management, Advanced Cybersecurity Solutions, Proactive IT Support and Monitoring, Virtualization Expertise, Risk Mitigation Strategies, Industry Best Team, Innovative Business Process Automation

Company size

101-1,000

Primary location

National

First Focus IT is Australia's #1 MSP and an innovative provider of IT solutions, dedicated to helping organizations harness the power of technology to drive their success. We pride ourselves on our commitment to delivering exceptional service, reflected in our recognition as the top Managed Service Provider for medium-sized businesses for seven consecutive years.We focus on hiring and retaining Australia's best IT professionals and we deliver a broad range of services designed to meet the unique needs of mid sized clients. We support over 35,000 end-users across a diverse clientele and help our people develop and grow, focusing on transparency, training and promotion from within.

Jobs at First Focus IT

Based on your search activity

HR Coordinator & Branch Manager

at First Focus IT P/L

Melbourne VIC

Create the kind of office people actually want to come to, part HR, part culture, part making everything just work (and feel good doing it).

classification: Human Resources & RecruitmentHuman Resources & Recruitment

2d ago

Office Manager / Executive Assistant

at First Focus IT P/L

Adelaide SA

Run the Adelaide office, support snr mgt + keep everything humming. A varied, people-first role with real impact + zero office politics.

classification: Administration & Office SupportAdministration & Office Support

2d ago

Our mission statement

Helping people use technology to make a difference.

Awards and accreditations

WRK+ Best Places to Work – 7th 2024

Australia's #1 Managed Service Provider 2024

Reviews overview

3.122 ratings in total

5

6

4

1

3

8

2

4

1

3

68%

Rate salary as high or average

41%

Employees recommend this employer to friends

What’s it like working at First Focus IT?

AI summary of recent reviews

First Focus IT offers significant learning opportunities through its diverse client base and technical environments, making it particularly valuable for those early in their IT careers. The company benefits from supportive colleagues who work well together, and employees appreciate the exposure to high-profile clients and various technologies.

However, the company's operational structure includes detailed time tracking requirements which some find demanding. The fast-paced environment with high volumes of work can be challenging to manage, and some employees note that the management approach can be quite hands-on, which may impact work autonomy.

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Recent reviews

1.0

Support

Mar 2026

Phillip ACT 26061 to 2 years in the role, former employee

Toxic company full of delusions.

The good thingsDayshift and the WFH setup.

The challengesA toxic work environment manipulated with extreme micromanagement from squammy leaders. Not worth anyone’s time.

1.0

Customer Support Role

Nov 2025

Phillip ACT 2606Less than 1 year in the role, former employee

An Organization Plagued by Micromanagement and Dysfunction

The good thingsWhat's important here? Nothing -full of incompetent and toxic leaders.

The challengesI should have reviewed this page earlier, as the comments and feedback could have spared me significant stress while working with this company. Unfortunately, my experience has been overwhelmingly negative. The work environment is highly toxic, and leadership—both supervisors and managers—consistently demonstrates a closed-minded approach. Most concerning is the excessive micromanagement, which creates an atmosphere of constant pressure and distrust. It severely undermines productivity, morale, and overall well-being. Despite their claims of promoting work–life balance, the reality is the opposite. They manipulate situations to serve their own interests, often at the expense of employees’ time, health, and peace of mind. For anyone considering joining this company, I strongly advise you to flee and look elsewhere. The stress and toxicity are simply not worth it.

3.0

Technical Account Manager

Apr 2025

Perth WA 60003 to 4 years in the role, former employee

Good exposure but high micro-management.

The good thingsTh experience you get in invaluable. They have some high-profile clients.

The challengesHighly political. Too many middle managers. Document every minute of your day, aka they will over-work you, aka they will micro-manage you. My manager had access to my email without my permission. They charge high and pay average for business expansion and acquisitions.

Ratings for First Focus IT are shared as-is from employees in line with our community guidelines

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