Employees at First Tax and Duty Free appreciate the airport atmosphere and environment they work in, as well as the retail learning experiences the job provides. However, there are some potential challenges, such as inconsistencies with management and a lack of communication from upper management. Additionally, there appears to be a lack of team cohesion among staff, and employees have indicated a lack of incentives and that staff are not driven. New employees may find the on-the-job training approach challenging, and the hours of work may also be a potential challenge for some.