Weak compliance culture, and lack of staff support made the role unnecessarily difficult.The good thingsThe organisation operates at scale and provides exposure to a high-volume training environment. Trainers can gain experience delivering accredited first aid courses and working across different client settings.
The challengesThere appeared to be significant gaps in compliance awareness, governance, and internal processes. Expectations were often unclear, policies were inconsistently applied, and concerns around standards and procedures were not handled transparently. This created uncertainty for staff and raised questions about accountability and best practice.