Employees at Gateways Support Services appreciate the meaningful and impactful work they do supporting participants in the disability sector. Many reviewers highlight the supportive and compassionate colleagues they work with, as well as supportive management that provides assistance and seeks feedback. The organisation is recognised for its values-driven culture with a genuine focus on putting participants first, and employees note opportunities for career progression and good remuneration and salary packaging.
However, there are some potential challenges, including inconsistency in management approach with experiences varying across different teams and time periods. As a not-for-profit organisation, there are resource constraints that can impact operations. Some employees note that workload can be demanding with high expectations, and communication and feedback could be more consistent. Casual staff may experience fluctuating shift availability, and some employees have indicated that internal promotion decisions may prioritise organisational tenure.