Employees at Grants Estate Agents appreciated the friendly staff, as well as the processes, resources, and training provided to support their work. They also enjoyed celebratory perks like birthday cakes. However, some potential areas for improvement included the documentation requirements, such as recording appraisals, and the lack of constructive feedback on performance. Additionally, reviewers noted concerns around the compensation structure with no commissions or bonuses for assistants, frequent changes to goals and processes, and being slow to adopt new technologies.