Hilti
(102 reviews)
Company Reviews
Working at Hilti
3.6102 ratings in total
5
50
4
15
3
5
2
12
1
20
85%
66%
Work/Life balance
3.8(101 ratings)
Career development
3.6(101 ratings)
Benefits & perks
3.7(101 ratings)
Management
3.5(100 ratings)
Working environment
3.6(101 ratings)
Diversity & equal opportunity
3.9(100 ratings)
Reviews
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2.0
Accounts Manager
Mar 2026Sydney NSW 20001 to 2 years in the role, former employee
do not recommend based on the current company trajectory
The good thingsStarted out with a great company culture with a strong focus on training and development. Management used to provide a good level of autonomy, and the team environment is very supportive of new employees. The compensation structure features a lower base but a strong bonus scheme that rewards performance. Excellent benefits including a vehicle, fuel card, and 20 days of annual leave.
The challengesRecent management transitions have prioritised micro-management and CRM metrics over sales results and team cohesion. The culture has become increasingly rigid, with weekly calendar audits and a 'tick the box' mentality that stifles autonomy. This shift has eroded the previously strong team camaraderie and created an environment where voicing concerns leads to reprimand rather than collaborative problem-solving.
1 person found this helpful
1.0
Sales Role
Feb 2026Sydney NSW 20004 to 5 years in the role, current employee
Recent changes have made the place toxic. Experienced staff have left. Ride it out for new EMT
The good thingsSingapore trip, car, staff - anyone but EMT and middle management
The challengesKPIs are unrealistic and frequently change, making it difficult to consistently meet expectations. Career progression and promotions do not appear to be merit-based. There is a perception of favouritism, and DEI targets can outweigh experience and capability in promotion decisions. Several external hires have been promoted into Product Manager and ASM roles within 6-12 months of tenure, despite having little to no prior AM experience, which has been demotivating for long-serving employees.
3 people found this helpful
4.0
Account Manager
Nov 2025Brisbane QLD 40002 to 3 years in the role, current employee
Good roles, great people, with a business trying their best in a difficult market and country
The good thingsMany great things!
Such as:
- the people - colleagues who build eachother up and support eachother
- perks - car, resources and learnings
- amazing support network with eachother and some relevant management
- support - supported last minute interstate development amid personal strife. The business invested/supported me, where many others couldnt/wouldnt.
Diff. From other reviews but I feel it is important to note: at the end of the day we may have trade specialisation, skills and beautiful diversity in our past experiences but at the heart of what we do: we manage and partner with firms and projects for business (sales), and this is a stellar sales job.
Aus has a unique and special construction culture and we are an international business, so yes some decisions are made from global & seem counterintuitive, but ask your leaders for rationale, brainstorm around it, you will find an answer and be able to action plan.
Everything is kaizen'ed they are always looking at improvement!
The challengesA few things:
- locally tailored training. Sg L&D centre is great, but is a tad broad in teachings. Great for product knowledge though.
- focusing on core broad themes to help Hilti win instead of adding or re-positioning variables for it to come off as "reinventing the wheel" which it isnt, just the leaders hyper-segmenting KPIs in a way that appears as moving goal posts to some. Theyre the same but more split up.
- hilti develops their people. Some new starters feel from job ad/training they will see instant promotions, but you get out what you put into it.
- some actions to better one facet of process/business affects other facets and may back fire
- out of stock items & logistics, unfortunately global supply chain constraints have affected all suppliers
- with two roles interstate i notice slight constraints in our smaller market with resources, reactivity and access to certain functions, but can be fixed with self directed action i.e. starting the conversations and giving feedback
1.0
Varies Roles
Nov 2025Rhodes NSW 2138Less than 1 year in the role, former employee
If you drink the "Kool-Aid" and join the cult of Hilti you'll be fine. But you'll see...
The good thingsCan't honestly think of any that makes enough sense to want to work there.
The challengesWhere do I start? It seemed to me my supervisor and his boss only care about their next promotions. The customer is at best second or at worst last in their concerns. I believe the way they treat their customers will eventually come to be the reason they lose their market share. I am seriously stunned that no other company has come in and just offered a better service, even if the product is only half as good. AM and ASM are continuously berated by customers who are upset and angry about the lack of insight on their orders. Small customers get left behind and its demoralizing. As a human being, when you are on the phone with a small business owner who is now behind schedule because the tool he ordered is in limbo and cannot be located, you can't help but feel awful. How can you honestly work on your own "Career Development", when you know it takes time away from helping the customer. When your co-workers look miserable, that means all those "perks" aren't working.
3 people found this helpful
5.0
Accounts Manager
Nov 2025Perth WA 60003 to 4 years in the role, current employee
A Culture That Rewards Effort: My 4-Year Journey with Hilti
The good thingsI've been with Hilti nearly 4 years. I started in the store and was given a clear development plan from the beginning, on how to be promoted into an account manager position.
1.5 years in, I was promoted. What has stood out from the beginning, is the team collaboration and peoples willingness to help me strive and grow. I've now been in my role as an account manager for 2.5 years and during that time Hilti have encouraged and supported me with starting a degree.
If you work hard and be consistent Hilti notice you and reward that, but nothing is handed on a silver platter.
I have always had freedom with planning my days, long as I hit my daily KPIs. Great work vehicle that your not tracked on, good people and plenty of development opportunities if your willing to show up.
The challengesIf you’re looking to grow your career and take on new opportunities at Hilti, being open to mobility is important. Many promotions and development paths come from being willing to step outside your comfort zone and take on new regions or roles.
2 people found this helpful
5.0
Sales Account Manager
Oct 2025Sydney NSW 20004 to 5 years in the role, current employee
Empowering, Supportive, and Full of Opportunities
The good thingsI’ve been with the company for 4 years now, and overall it’s been a really positive experience. Like any workplace, there are challenges along the way, but what stands out here is the strong development culture and the genuine opportunities for growth. The company offers great benefits and really supports career progression, which has kept me motivated and engaged.
One of the best parts of my journey here has been the people. I’ve met some truly great colleagues who have become more than just coworkers. The supportive and collaborative environment makes a huge difference in the day-to-day experience.
I truly enjoy working here and often recommend it to friends and family as a great place to build a career. It’s a workplace where you can learn, grow, and feel part of something meaningful.
The challengesImplementing new processes, tools, or organisational changes can take time.
Talent Acquisition Team Thank you so much for sharing your experience and for being part of the Hilti team over the past four years. We’re thrilled to hear that you’ve found the culture, development opportunities, and supportive environment rewarding.
Our people truly are at the heart of what makes Hilti special, and it’s great to know that the collaboration and career progression we strive for have had a positive impact on your journey.
We appreciate your ongoing contribution and are proud to have you as part of the Hilti family.
30d+ ago
1.0
Account Manager
Sep 2025Brisbane QLD 4000Less than 1 year in the role, former employee
Don't be duped by the corporate speak, big claims of vast experience as managers are often institutionalised and the opposite some ASM's are literally defeated in their energy and outlook. They just got so deep into yearly pay rises they can't leave.
The good thingsRelative flexibility on how you planned your day. Generous enough package for someone with no prior work experience.
The challengesCompany needs robots now to do 'sales calls' and have 'meetings'. Very few customers afford you the time weekly for meetings. Not once did I go on a field ride with ASM, Division Manager or EMT - did I ever feel like there was a purpose or point in them being there. They referred to this as coaching. A complete waste of valuable time with the customer. I felt like I was not doing my job properly, was told I needed 10-20 meetings a week... I had 17 focus customers, a very small area to work in, I couldn't visit my customers in another area and I worked directly with someone who would no split sales. My quarterly target was around $300k but I needed to do around $500k to allow for the 50/50 sales splits. The final straw for me was the division manager who firmly told me we as staff need to tow the line or leave, in his words we drink the Kool aid and you need to grab a straw or you won't last. Ok, easy, I'll go work for another construction company who doesn't speak to staff to rudely.
2 people found this helpful
Talent Acquisition Team Thank you for providing your thoughts. We recognize that the Account Manager role can be challenging and may not suit everyone’s work preferences. We also understand how important effective leadership, clear direction, and a supportive culture are to feeling valued & motivated at work.
Your comments around workload, meeting expectations, and management engagement have been taken on board & shared with our leadership team. We’re continuously working to improve communication, leadership visibility, and the overall employee experience across all teams.
We appreciate the time and effort you contributed during your role. Feedback like yours helps us identify where we can grow and do better.
30d+ ago
1.0
Account Manager
Aug 2025Perth WA 60001 to 2 years in the role, former employee
Toxic culture with no real leadership or direction.
The good thingsTools of the trade, time away in Singapore - all paid for. Car and some good people to work with.
The challengesThe company is going backwards despite constant price rises. Staff turnover is high and they’ve stopped replacing people, which says a lot about where things are heading.
The division manager regularly gossips about staff and then acts friendly to their face. It felt very fake and uncomfortable to witness. Certain people were unfairly singled out and blamed for issues that were really down to poor leadership and a struggling division.
There’s a lot of talk about change, but no real action. Morale is low, trust is gone, and people are just going through the motions.
I left for another opportunity, but honestly, this was the most miserable place I’ve ever worked.
7 people found this helpful
Talent Acquisition Team Thank you for taking the time to leave a review. We’re sorry to hear that your experience with us didn’t meet your expectations. We understand how important leadership, communication, and trust are to feeling supported and valued at work.
Your comments regarding culture, management, and morale have been noted and will be shared with our senior leadership team. We’re committed to continuously improving how we support and engage our people and ensuring that every team member feels heard and respected.
We’re pleased to hear you found value in the tools, training, and opportunities provided during your time here, and we wish you every success in your future career.
30d+ ago
2.0
Account Manager
Jun 2025Sydney NSW 2000Less than 1 year in the role, former employee
It's ok but you will undergo rejection therapy. Targets were set 10-30% above the previous year, which I felt was unattainable once I got out on the road and spoke to others and even my ASM. I didn't realise 5 people had done my role in 5 years. All leaving for the same reason as me. I tried my best but felt the reality of the job didn’t match what the company actually wants and the targets they set out. The face-to-face KPIs didn’t lead to better outcomes—in fact, customers often got frustrated with the constant visits, there was diminishing returns on the visits as accounts have been through all the pricing, product, tooling rigmarole before with multiple account managers and ASM's. I’ve never felt so rejected in a job. You either need to have a thick skin to survive here or be completely blasé just to cope with the endless letdowns and rejections. I just couldn't continue to do it anymore. Some people I worked with were lovely, the team was close and the brand is respected.
9 people found this helpful
Talent Acquisition Team Thank you for sharing your perspective. While we are disappointed to learn the role didn’t align with your expectations, we value your contributions and insight. This position is designed to be an engaging, customer-facing role involving active in-person customer visits, which is essential for building strong client relationships. We understand that this role may not be suitable for everyone. We appreciate your contributions and wish you all the best in finding a position that better suits your ambitions.
30d+ ago
1.0
Account Manager
Jun 2025All Adelaide SA5 to 6 years in the role, former employee
The Hilti bubble has well and truly burst, stay away.
The good thingsCompany vehicle benefits and some decent tooling.
The challengesI disagree with everything that Hilti has become. It once stood for unrivalled quality and service, but those days have long gone.
I’m not going to list all my dislikes as there are far too many, the recent reviews speak for themselves.
8 people found this helpful
Talent Acquisition & Employer Branding Team We’re sorry to hear that your experience at Hilti didn’t meet your expectations. We understand that every individual’s journey is different, and we take all feedback seriously as it helps us continue to improve.
Hilti remains committed to providing a supportive workplace where our people can grow, contribute, and feel valued. While we acknowledge that not every experience will be the same, we are proud of the many team members who thrive in our culture of innovation, collaboration, and customer focus.
We appreciate your time with Hilti and wish you all the best in your future endeavors.
30d+ ago
2.0
Account Manager
Apr 2025Sydney NSW 20008 to 9 years in the role, former employee
Unfortunate turn of events for Hilti Australia, once a company raved about by employees now one continually trash talked but current and former employees.
A lot of state managers saw the writing on the wall and left. Quite a lot of inexperience and lack of support/training for middle management, upper management just purely foot soldiers to instill the processes and systems from region and shout slogans like “solution customers”. Extremely lacking in back of house (customer service, logistics etc) all of this combined with severely low morale of sales people has lead Hilti to be a mere shadow of its former self. One of the few levers they have to pull for growth yoy is by raising prices, this makes it harder for employees to sell the product and the hope that they can sell it in contractual agreements month to month that customers wont notice the large price rises vs competition. The tools are still great quality (for the most part, cordless is nothing amazing despite the overhaul)
The good thingsHad a great first few years, great work environment, supportive, great people, real flat organisation and great camaraderie. Quite flexible and understanding (people took a lot of advantage of this unfortunately). This didnt last past 2019/20 onwards big change in the culture coming from region.
The challengesAfter years of a booming market a few years in the toilet caused a big change from region. Very heavily process driven caused massive bottlenecks in efficiency, poorly made KPIs around salesforce lead to meaningless hours of computer work and harder bonus structures caused big decline in morale.
5 people found this helpful
Talent Acquisition & Employer Branding TeamAs with every year, all teams around the organization are working hard to formulate action plans at an individual team and regional team level to improve. We communicate our action plan and what we're doing to address these issues. As part of our global structure, we've already seen some really great examples of how our teams have been able to collaborate based upon the extremely important information uploaded to Salesforce. This collaboration helps drive productivity - and while we know it can be quite a shift in mentality, we're 100% certain that this approach is the correct approach. Thank you for sharing your feedback and for helping us improve!
30d+ ago
1.0
Account Management Role
Apr 2025Sydney NSW 20002 to 3 years in the role, former employee
Believe all the low-score comments on Seek, it is TRUE!
The good thingsSome good quality products
The challengesPromotions are based on connections, not merit, leading to unfair advancement. Sales managers struggle with constructive feedback, and speaking up can make you a target, even if you meet KPIs. Hard work is overlooked, with favoritism toward certain team members. ASM lack empathy and people skills.
5 people found this helpful
Talent Acquisition & Employer Branding TeamOur people are our top priority. We are sorry that your experience with us may not have been positive, and we recognize that there are areas where we can grow and improve. Despite our imperfections, we are proud to share that through in-depth development conversations with our team leaders and members, over 80% of promotions have originated from internal moves within Hilti Australia. Please do speak with your team leader and HR Partner - we have a transparent career development path we call 'Moment' where, depending on your level of ambition, we can offer a structured path to take you where you want go! Thank you again, and thanks for all you do!
30d+ ago
1.0
Various Roles
Mar 2025Sydney NSW 200019 to 20 years in the role, former employee
This is not the time to be joining Hilti Australia until the current Management team across so many departments are gone.
The good thingsThe Product is decent, but tooling has dropped in quality & longevity
The challengesHilti focuses on DEI instead of skilled & competent employees.
Customers use to be a focus for Hilti and its evident that this is no longer the case based on the results. Executive Management Team & Top Tier management are so self absorbed with their own superiority that's impossible for success
5 people found this helpful
Talent Acquisition & Employer Branding TeamAt Hilti, we strive to create a diverse and inclusive and fair workplace for all employees. We are sorry to hear about your experience and take your concerns seriously. We appreciate your feedback and will share your concerns with our management team. We wish you all the best in your future career!
30d+ ago
2.0
Product Manager
Mar 2025Rhodes NSW 21384 to 5 years in the role, former employee
Give it a miss - you will be a number regardless of the empty promises and the claims of people being a priority - you are only valued if you turn a blind eye and agree
The good thingsWas once a supportive company now days and good team members. Extra week leave
The challengesNow a stepping stone for Executive Leaders for their next promotion - speak up and churn and burn all longer employees were managed out - whilst they claim engagement scores ae up its only because they manage out anyone who questions. Unfortunately any positives from past are viewed as a failure
5 people found this helpful
Talent Acquisition & Employer Branding TeamWe're sorry to see that you felt your time with us was not positive, but we appreciate you taking the time to leave us a review. Feedback like this helps us shape our organization and ensure we are an employer of choice for all. Best of luck with all that you do in your future career!
30d+ ago
1.0
Account Management Role
Mar 2025Sydney NSW 20004 to 5 years in the role, former employee
Was great until the current executive team came on board
The good thingsThe flexibility "WAS" great but no more
The challengesToxic management team from seniors to middles class managers
Promotions not based on merit but who's who in the zoo.
If you voice your opinion your classed as negative and slapped with a performance IMPROVEMENT plan to drive you out of the company.
KPIs are set are unrealistic and tedious
6 people found this helpful
Talent Acquisition & Employer Branding TeamWe really do take feedback like this extremely seriously. Thank you for sharing your perspective. We will ensure to share your comments with our executive team and hope we can continue to ensure a great place to work for all.
30d+ ago
4.0
Account Manager
Mar 2025Newcastle NSW 23001 to 2 years in the role, current employee
Good place to work, supported throughout your journey.
The good thingsGood push within teams to create a positive culture to support each other. Impactful training and learning sessions in early days to get across your role.
The challengesSometimes difficult to get immediate response from other teams.
Targets set can be a little out of reach considering customer base in regional areas.
4 people found this helpful
Talent Acquisition & Employer Branding TeamWelcome to the team! We're thrilled to see your experience with us has been positive so far, and we hope to celebrate many years together!
30d+ ago
1.0
Account Manager
Mar 2025All Sydney NSW1 to 2 years in the role, former employee
Toxic environment with arrogant leadership
The good thingsHonestly, the best thing about the job was resigning
The challengesPromotions aren’t based off merit but on agendas and cliques. Limited opportunity for growth. Hilti doesn’t want you to think for yourself, ‘cookie cutter’ approach, despite customers needs/wants. Management are toxic, highlighting AMs who are struggling with their patch during national conferences
5 people found this helpful
Talent Acquisition & Employer Branding TeamOur people are our top priority. We are sorry that your experience with us may not have been positive, and we recognize that there are areas where we can grow and improve. Despite our imperfections, we are delighted to share that through in-depth development conversations with our team leaders and members, over 80% of promotions have originated from internal moves within Hilti Australia. This accomplishment is a testament to the valuable input provided by current and former employees like yourself. Thank you for your contributions.
30d+ ago
1.0
Customer Service Role
Feb 2025Sydney NSW 20001 to 2 years in the role, former employee
Worst career move I've made, glad I left, much happier now. Huge staff turnover, dull environment, managers not advanced for their job title.
The good thingsWell established construction company
The challengesToxic and fake environment. Leaders force staff to behave a certain way. Leaders sell their soul for the company and you need to do that too or your time there will be limited. Local promotion is rare, career opportunity is genuinely low, regardless of what they say.
5 people found this helpful
Talent Acquisition & Employer Branding TeamWe really do appreciate you taking the time to leave us a review and we will share your comments with the upper management team. We go through an intensive exercise to select our leaders. All leaders go through a comprehensive development program to equip them to lead and support their team, as well as 1:1 coaching from our HRBPs on all people subjects. On another note, we're happy to report that over 80% of promotions are coming from internal moves. We couldn't do it without receiving reviews like this to help us improve and make Hilti Australia the best possible workplace we can.
30d+ ago
1.0
Account Manager
Feb 2025Perth WA 60005 to 6 years in the role, former employee
Company seems to reinvent the wheel each year. Now starting to hire based on agenda.
The good thingsGlobal company, some flexibility, some weekend work which is usually admin.
The challengesConstantly pushing for more. Set the bar higher which causes stress. All staff are feeling the impact of aggressive KPI's then things just become a circus of stress and discomfort. Some staff constantly complain and seem unhappy behind management back.
5 people found this helpful
Talent Acquisition & Employer Branding TeamWe know the account manager role can be challenging - but you are really at the heart of what we do. Our employee engagement survey (GEOS) is incredibly important to us, and we have a strong action plan in place to address some of the comments that were raised. That being said, we're happy to see that our scores across GEOS have been improving for the last 5 years - including becoming a more diverse and inclusive workplace. We couldn't do it without our employees leaving reviews like this to help us make it the best possible workplace we can. Thank you for taking the time to leave us a review!
30d+ ago
1.0
Account Manager
Jan 2025Brisbane QLD 40005 to 6 years in the role, current employee
Once a good company to work for and be proud of but now a struggling company who have lost an incredible amount of market share.
The good thingsWas good but no longer the place it once was.
The challengesGoing from bad to worse, look at the reviews here, many people thinking the same. I can't even be bothered to go into it.
5 people found this helpful
Talent Acquisition & Employer Branding TeamWe really do take feedback like this extremely seriously. Thank you for sharing your perspective. We will ensure to share your comments with our executive team and hope we can continue to ensure a great place to work for all.
30d+ ago
1.0
Account Manager
Jan 2025Melbourne VIC 3000Less than 1 year in the role, former employee
Extremely bad. Terrible management
The good thingsSalary, Company car benefits
The challengesManagement was absolutely horrendous
5 people found this helpful
2.0
Accounts Manager
Jan 2025Melbourne VIC 30001 to 2 years in the role, former employee
If you're desperate, take the job but keep looking.
The good thingsEasy interview process. Vehicle and some flexibility to your day.
The challengesDisorganised and employees seem lost in their day to day. Onboarding was a disaster and embarrassing for a big business. Nobody seems to have answers to simple questions for new starters. New starters don't stay long, most leave in a few months. Extremely high staff turnover and the company is struggling.
5 people found this helpful
Talent Acquisition & Employer Branding TeamWe appreciate your feedback. Through our employee engagement survey, we collect feedback from all team members and develop a plan for continuous improvements. We agree we're not perfect, and our onboarding process is one that since last have been on our radar to improve significantly. We've been dedicating our efforts to make sure every new team member has a smooth start at Hilti. We invest heavily in our onboarding, including our WIN Training in Singapore which is an amazing experience for Account Managers to get intensive training as well as experience Hilti's global work structure. Thank you for the review.
30d+ ago
1.0
Account Management Role
Dec 2024Sydney NSW 20001 to 2 years in the role, current employee
Salesforce driven company who are trending backwards even with high price rises. Stay away.
The good thingsThere has been a good work life balance, you get a company vehicle with fuel covered and if you're into construction then learning more is good.
The challengesCompany uses Salesforce as a micromanagement tool. Heavy focus on looking good on a screen - leads, events, opportunities and now pushing face to face visits, more demo's. Hiring a 50/50 split of female to male now, thus downgrading the quality of workmanship. Hiring staff who are not comfortable visiting job sites and don't understand construction. Many old timers (12-30 years exp) either leaving or retiring. Very few, if any, who have long term service have no transferable skills outside of working for a construction tooling company I.E limited personal development. New recruits leave very fast and/or feel very lost in their role for most of their time there. Staff turnover is high. Some staff are beyond lazy (including ASM's) and 'cheat' the SFDC system by making fake leads and events to look good on a screen. Segments are small and you get 18-22 focus customers which is not enough to 'tick the boxes'. Staff are mostly stressed due to struggling to meet demands and it's the tight framework and limits imposed on account managers when doing their jobs that causes the stress. GEOS scores are terrible, action plans to remedy unhappy staff are not met as always end up back in the pit of sales chasing month after month. Intensions are good but pressure for sales is high. Hilti is trending backwards in Australia even with price rises so business is down and they're struggling to make progress. Often 50/50 sales split which is impossible to ensure fairness of as some staff are lazy and lack proactivity in ensuring they are on the ball for any sales splits to be made. Hilti push a top company to work at agenda to lure in new staff but sadly they don't stay long. Almost all long term staff (10+ years) have gone or are leaving. 2025 will be a telling year for Hilti as if they drop back further on 2022/23 numbers then they'll need a big shake up.
4 people found this helpful
Talent Acquisition & Employer Branding TeamWe are sad to learn your experience with Hilti wasn't overall positive. We've already seen some really great examples of how our teams have been able to collaborate based upon the extremely important information you are uploading to Salesforce. This collaboration helps drive productivity - and while we know it can be quite a shift in mentality, we're 100% certain that this approach is the correct approach. We are happy to see the improvements made in the past years, especially around Diversity, Equity, and Inclusion, where everyone can drive impact together, appreciating each other's experiences and backgrounds. Thank you for your feedback and helping us ensure a great place to work for all!
30d+ ago
1.0
Customer Service Role
Nov 2024Rhodes NSW 21381 to 2 years in the role, former employee
Would never recommend anyone to work here and the best decision I made was leaving this toxic place.
The good thingsUnfortunately, I have found it to be quite toxic, which has made it challenging to feel motivated and engaged in my work
The challengesPoor training, lack of structure, all talk no action and a bunch of leaders that don't actually set a good example for employees. Heavily political and toxic work place.
5 people found this helpful
Talent Acquisition & Employer Branding TeamOur customer services team are at the heart of everything we do. We really do appreciate all that you do for us - thank you for leaving us a review. We will be sure to pass your feedback to our management team, information like this only helps us improve our team member experience and ensure a great place to work for all!
30d+ ago
1.0
Account Management Role
Aug 2024Sydney NSW 20001 to 2 years in the role, former employee
Really poor experience, wouldn't recommend working here it's full of clicks and politics.
The good thingsFree parking or travel allowance
The challengesLack of consistency, clunky processes, poor training and lack of customer focus. No vision in terms of management, it's just a numbers game with them and most have been in the role for so long that they lack the ability to innovate and come up with new ways of working. Highly political culture and a toxic work environment.
6 people found this helpful
Talent Acquisition & Employer Branding TeamWe really do take feedback like this extremely seriously. Thank you for sharing your perspective. We will ensure to share your comments with our executive team and hope we can continue to ensure a great place to work for all.
30d+ ago
1.0
Account Manager
May 2024Sydney NSW 2000
Restricted account manager role that lacks autonomy
The good thingsFirst class onboarding and training program to set you up and hit the ground running. Training is based in Singapore and will include a crash course in your designated trade as well as some sales training.
The challengesTrying to advocate for operational enhancements to improve company efficiencies is often met with scrutiny or Performance Improvement Plans, creating a less-than-ideal environment for constructive feedback. Management tends to adhere strictly to established operational procedures (designed overseas and often not fit for the Australian market), which, while offering stability, inadvertently hinder adaptability and innovation, impacting customer experience.
Nearly all of the Executive Management Team are Hilti employees brought from overseas so opportunities to develop in Australia are quite limited.
7 people found this helpful
Talent Acquisition & Employer Branding TeamFirst of all, thank you for your service at Hilti. We're sorry to see that it appears your experience with us isn't overall positive. While we do agree, we're not perfect and have opportunities to grow and improve - we're also incredibly happy to see how our Global work structure positively impacts our teams and company culture - as we see this feedback consistently showing via our employee engagement Survey (GEOS). Through comprehensive development discussions with team leaders and members, we see over 80% of promotions coming from internal moves. We couldn't have achieved this result without honest feedback by current and previous employees like yourself. Thank you!
30d+ ago
1.0
Sales Role
Mar 2024Sydney NSW 2000
Not a great company performance manage
The good thingsGlobal company, well known brand in the industry
The challengesDifficult, micro manage performance management plan left right centre
8 people found this helpful
Talent Acquisition & Employer Branding TeamWe really do take feedback like this extremely seriously. Thank you for sharing your perspective. We will ensure to share your comments with our executive team and hope we can continue to ensure a great place to work for all.
30d+ ago
4.0
Account Management Role
Mar 2024Sydney NSW 2000Less than 1 year in the role, current employee
Overall positive, leverage what you can and make the most of it.
The good thingsSound culture and effort from management to keep staff motivated and happy. Autonomy to run your own day although there is a lot of do's and don't's to work with/against. Well established company who seek ways to retain employees due to recruiting non-construction personnel who need to know the application. Company looks to the future for innovation and thinking outside the box culture. Ample experience in ASM's and SD.
The challengesCan take a while to understand the rules. Lots of do's and don't's. Small number of focus customers I.E you'll have 20 focus accounts but potentially 100-200 accounts in your patch. Can only contact focus customers. Hard to fill weeks at times. Check-in's too regular (for a reason). Senior staff mostly do not mentor or support new staff, some do mind you. High staff turnover, issue there is most segments have been poorly ran so you take over damaged goods and disconnected accounts.
Talent Acquisition & Employer Branding TeamWe know the account manager role can be challenging - but you are really at the heart of what we do. We appreciate your commitment to Hilti and thank you for your incredible work. Thank you for leaving us a review!
30d+ ago
1.0
Accounts Manager
Jan 2024Brisbane QLD 40001 to 2 years in the role, former employee
Don’t work there or recommend it to anyone. Clearly issues there. 8th best company globally to work for in 2022 and now 12th best. Alarm bells!
The good thingsBeing sent to Singapore for two weeks for training
The challengesImmature and unprofessional management
9 people found this helpful
Talent Acquisition & Employer Branding TeamThank you for leaving us a review, and we're sorry to see that it appears your experience with us wasn't positive. Each year we conduct our Employee Engagement Survey (GEOS) and we're happy to see that our scores over the last 5 years have been improving. We couldn't do it without our employees leaving reviews to help us make it the best possible workplace we can.
30d+ ago
2.0
Sales Role
May 2023Sydney NSW 20001 to 2 years in the role, former employee
Entry level account management role. The salary is low compared to the average for an Account Manager and management are very controlling over what you can and cannot do as an Account Manager which more than often leads to poor outcomes for the customers.
The good thingsAutonomy, global company, internal systems
The challengesBelow average salary, unachievable targets set, fairly high staff turnover, main focus constantly changing as well as direction of the company.
9 people found this helpful
Talent Acquisition & Employer Branding TeamWe know the account manager role can be challenging - but you are really at the heart of what we do. Thank you for sharing your perspective. We will ensure to share your comments with our executive team and hope we can continue to ensure a great place to work for all.
30d+ ago
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