Employees at Hilti appreciate the comprehensive training and development programme, particularly the first-class onboarding experience in Singapore that provides solid product knowledge and sales training. The supportive team environment is frequently praised, with colleagues who collaborate well and build each other up. The benefits package is well-regarded, including company vehicles, fuel cards, and additional annual leave. Many employees value the autonomy and flexibility to plan their own days, along with clear development pathways for those who demonstrate consistent effort and performance.
However, there are some potential challenges to consider. Some employees have noted a shift towards increased oversight, with regular calendar audits and a focus on CRM metrics that can feel restrictive. The KPI structure can be challenging, with targets that sometimes feel ambitious and metrics that occasionally change. There is feedback that promotion decisions may not always align with tenure or experience, which can be demotivating for long-serving employees. Some employees feel that customer service priorities could be enhanced, particularly regarding order visibility and support for smaller accounts. Implementing new processes and adapting to organisational changes can take time and may affect workflow efficiency. Career advancement often requires willingness to relocate to different regions, and several reviewers mention higher staff turnover, particularly among newer employees, which can impact team continuity.