Employees at Hotel Northbridge appreciate the great location, loyal and regular customers, and the experience gained, especially for those new to the industry. The old building is described as lovely, and reviewers mentioned meeting great people as a positive aspect. Additionally, employees receive reduced room rates as a benefit.
However, there are potential challenges, such as the lack of support from upper management and the hotel being treated as a tax break by the parent mining company. There are also recurring issues with incorrect pay, which are often dismissed as simple mistakes by payroll. Furthermore, there is a lack of long-term job security for staff, including management and supervisors, despite long-term employment. Reviewers also noted the absence of performance reviews and performance-based goals and rewards for staff. The use of non-English speaking contractors created communication challenges for some tasks.