IMB Bank
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    IMB Bank
    (18 reviews)
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    Company Reviews

    Working at IMB Bank

    2.718 ratings in total
    5
    4
    4
    2
    3
    4
    2
    1
    1
    7
    61%
    Rate salary as high or average
    50%
    Employees recommend this employer to friends
    Work/Life balance
    2.9(18 ratings)
    Career development
    2.5(18 ratings)
    Benefits & perks
    2.4(18 ratings)
    Management
    2.6(18 ratings)
    Working environment
    2.7(18 ratings)
    Diversity & equal opportunity
    3.1(18 ratings)
    Ratings for IMB Bank are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 18 reviews sorted by most recent
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    5.0
    Customer Service Representative
    Aug 2025
    Canberra ACT 2600Less than 1 year in the role, current employee
    A genuine opportunity to progress your career further. Management is always happy to encourage promotions up the line and provide new opportunities.
    The good thingsGreat management and culture
    The challengesNothing has been bad
    5.0
    Manager
    Jul 2025
    Wollongong, Illawarra & South Coast NSW4 to 5 years in the role, current employee
    A great place to work, Great team culture and I feel very supported to do my role well. management listen and care about you not only at work but personally.
    The good thingsA great place to work, very supportive and a great team culture.
    The challengesStill have some updated systems however it's work in progress
    1.0
    Customer Service Representative
    Apr 2025
    Wollongong, Illawarra & South Coast NSW12 to 13 years in the role, former employee
    Not a place I would recommend to anyone, unfriendly, toxic workplace, poor management.
    The good thingsCustomers of IMB are great
    The challengesConstant rushing to achieve tasks, not enough time allowed. Poor staff culture, starting with management. Target driven, lack of care for customers & staff. Mgmt reactive in non positive ways. Poor training. Blame culture & constant criticism from multiple areas of business, disguised as risk awaren
    1 person found this helpful
    5.0
    Accounting Staff
    Jan 2025
    Wollongong NSW 25003 to 4 years in the role, current employee
    Impactful work and genuine opportunities in an evolving workplace
    The good thingsA tight-knit organisation that provides a dynamic environment where motivated individuals can take on higher responsibilities and gain direct exposure to senior management. Those who are willing to drive action will find plenty of opportunities to make an impact and grow.
    The challengesIMB is actively transitioning to a more digital experience across both front-of-house and back-office roles. As this transformation progresses, there is a mix of new and legacy infrastructure, presenting both challenges and opportunities for innovation and process improvement.
    1.0
    Branch Staff
    Feb 2024
    Southern Highlands & Tablelands NSW
    Absolutely Toxic
    The good thingsThe only good about this company is that you will often be in the same sinking boat as your peers, so at least you’re not on your own.
    The challenges- Outdated systems - No branch support - Toxic approach to mental health and employee wellbeing - Archaic sales culture - Toxic management - No work-life balance if you work in regional branches. You will be expected to go above and beyond, thanklessly.
    7 people found this helpful
    1.0
    Lending Specialist
    Jun 2022
    3 to 4 years in the role, former employee
    Terrible.
    The good thingsLiterally nothing, the company is stuck in the 1980's at best and run by incompetent management who act as if this is a fortune 500 company.
    The challengesEverything. You are trapped in your position with no career progression.
    7 people found this helpful
    1.0
    Credit Assessor
    Apr 2022
    3 to 4 years in the role, former employee
    Very poor and no flexibility, training or support.
    The good thingsTeam mates is the only thing good of this place.
    The challengesLeadership team are still living in the 80s. The worst example is the credit assessment team leaders.
    5 people found this helpful
    1.0
    customer service roles
    Mar 2021
    3 to 4 years in the role, former employee
    very disappointing, still stuck in the past.
    The good thingsmost staff are friendly and easy to work and get a long with.
    The challengesmanagement are very childish and living in the past. some managers have been there way to long and are not open to new ideas.
    1 person found this helpful
    1.0
    Head Office
    Oct 2020
    Less than 1 year in the role
    I would not recommend working here to anyone.
    The good thingsSome staff are very good at what they do and fun to work with.
    The challengesManagement lack intelligence and are trapped in old school ways.
    3 people found this helpful
    4.0
    IT
    Nov 2019
    A friendly and old fashioned organisation
    The good thingsPeople are very friendly and relaxed. The organisation has an impeccable record in regards to how it treats its customers.
    The challengesThe organisation is extremely slow to adopt any new processes or technologies.
    2 people found this helpful
    4.0
    Customer Service Representative
    May 2019
    Less than 1 year in the role, former employee
    Fun and friendly team.
    The good thingsBranch life, supportive management. Depending on the position good opportunities to learn.
    The challengesNot alot of hours if you're casual or part-time. Can be quiet in branches with very limited things to do.
    1.0
    prefer not to say
    Oct 2017
    5 to 6 years in the role, former employee
    this company is still stuck in the 1980's
    The good thingsnone- no really- there are no good things to say about a backward company who doesn't believe in developing their staff - it's just tick the box compliance and that is it
    The challengesthe culture is all about micro managing their people- all their managers micro manage- seriously entrenched in their culture
    3 people found this helpful
    3.0
    Customer Service Representative
    Sep 2017
    1 to 2 years in the role, current employee
    I enjoy it, mostly
    The good thingsSimple/Easy customer service/admin role
    The challengesSales expectations unrealistic as insurance products too expensive compared to competition
    2 people found this helpful
    3.0
    Information Technology
    Apr 2017
    3 to 4 years in the role, former employee
    Good opportunity to enter the industry
    The good thingsIt's a stable job, most people are quite pleasant, management are aware there needs to be changes to retain staff long term
    The challengesProjects are poorly managed, management are difficult to work with, culturally it's a very difficult place to work as everyone is stuck in their ways and do things how they've always been done.
    1 person found this helpful
    2.0
    N/A
    Feb 2016
    Frustrating
    The good thingsGreat people to work with. Strong safety focus.
    The challengesBackward workplace environment, years behind competitors in a number of areas
    3 people found this helpful
    3.0
    Information Technology Professional
    Feb 2016
    7 to 8 years in the role, former employee
    Company not keen for working mothers to work flexible hours
    The good thingsColleagues and company values
    The challengesLack of advancement for female workers that are part time
    2 people found this helpful
    3.0
    teller
    Oct 2015
    left with no management or direction
    The good thingsLocal head office
    The challengesPoor culture
    1 person found this helpful
    5.0
    It production support Coordinator
    Sep 2015
    9 to 10 years in the role, former employee
    Awesome
    The good thingsGreat training opportunities
    The challengesOlder technology
    1 person found this helpful
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    Reviews by location
    All Canberra ACTSouthern Highlands & Tablelands NSWWollongong, Illawarra & South Coast NSW