Insight Fundraising
    (28 reviews)
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    Company Reviews

    Working at Insight Fundraising

    3.828 ratings in total
    5
    11
    4
    7
    3
    4
    2
    4
    1
    2
    83%
    Rate salary as high or average
    75%
    Employees recommend this employer to friends
    Work/Life balance
    3.8(28 ratings)
    Career development
    3.5(28 ratings)
    Benefits & perks
    3.2(28 ratings)
    Management
    3.5(28 ratings)
    Working environment
    3.8(28 ratings)
    Diversity & equal opportunity
    4.0(28 ratings)
    Ratings for Insight Fundraising are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 28 reviews sorted by most recent
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    5.0
    Sales Agent
    Apr 2021
    7 to 8 years in the role, current employee
    Have learned many new skills that I didn't have prior to working here. I've been working at Insight for more than 5 years and I wouldn't still be here if it wasn't a great place to work. Sales isn't for everyone, be sure you're expectations are realistic, learn as much as you can and just have fun!
    The good thingsGreat people, supportive environment and a lot of flexibility. Many opportunities for career progression or working from home. High base rate and commission. If you love talking to people and you're sales driven or love fundraising, this is the right role for you.
    The challengesIf you haven't worked in a call centre or in a sales environment before, this role can be quite confronting at first. Give yourself time to settle in, you'll learn how to speak with people, be confident, be resilient and how to listen to others. These skills will be useful for the rest of your life and you'll definitely make a lot of lifelong friends.
    5.0
    Acquisition Team Leader
    Apr 2021
    1 to 2 years in the role, current employee
    Has been a great experience, expanded my everyday skills, taught me how to work autonomously and with a team.
    The good things- Great culture - Excellent support with training and mentoring - Great incentives, games, friendly competition and work events - Great base rate and commission $$ - Working for great charities (like RSPCA) as I love animals - Feeling a great sense of accomplishment for the charity and being rewarded for your hard work. - Great learning experience and you'll gain a lot of skills that you'll use for the rest of your life (for eg, people skills, confidence and resilience).
    The challenges- Being realistic, this is a sales target driven role so you'll be expected to reach your KPI's but the support is always there. - I think the people who may struggle in this role are those who haven't come from a sales background and aren't familiar with repetitive work, and impersonal rejection over the phone. - Its not for everyone but for people who understand the role (for eg, rejections and KPI's) will succeed and really enjoy the role.
    3.0
    Customer Support Role
    Mar 2020
    Less than 1 year in the role, former employee
    Comfortable environment requiring more staff mediation at the ground level.
    The good thingsManagement interactive approach
    The challengesImmediate results without explanations
    1 person found this helpful
    2.0
    Sales Role
    Mar 2020
    former employee
    If you can handle high pressure and like money this will be a job for you
    The good thingsGood bonuses and incentive
    The challengesYou’ll be dialing non stop for 8 hours a day and You must sell to keep your job.
    3 people found this helpful
    4.0
    Sales Agent
    Jan 2020
    5 to 6 years in the role, current employee
    Great bunch of people
    The good thingsGreat bunch of people to work with and generally a great workplace with a good atmosphere. On going training and incentives offered, both keeping you boosted and innovated.
    The challengesYou can have some really hard days on the phone with rude customers and rejection, but being the job that it is that can of course change in a split second.
    4.0
    Sales Agent
    Jan 2020
    Great place to work, never a dull day (usually)
    The good thingsGreat, fun, friendly place to work. If you have to work for a charity call centre this would be it! You gain some sales skills while helping out some worthy causes. They're also been very flexible with working hours if you're a student or have other jobs on the side!
    The challengesIt's a challenging job probably needs to be paid more but that's the nature of the industry.
    1 person found this helpful
    5.0
    Telefundraiser
    Jan 2020
    5 to 6 years in the role, current employee
    Enjoyable and welcoming.
    The good thingsWorking at Insight is an enjoyable experience. Everyone is very welcoming and kind. Training is provided and very through. Managers are very approachable and will go out of their way to help and answer any question you may have, so as well as helping a charity by raising money, which is very gratifying you also make some wonderful friendships .
    The challengesSometimes people need to be reassured that we are representing a charity and building rapport can be challenging.
    1 person found this helpful
    2.0
    Call Centre Operator
    Nov 2019
    Less than 1 year in the role, former employee
    Not the best place to work: there's a reason why there's such a high employee turnover rate at this place.
    The good thingsFlexibility to suit a university student's study schedule.
    The challengesManagement was insensitive at times. Working conditions were not the best. Pressure to perform for little commission was demoralising.
    2 people found this helpful
    4.0
    Sales Agent
    Nov 2019
    1 to 2 years in the role, former employee
    a good employer
    The good thingsgood rewards for good sales. good social functions
    The challengesmaking sales with credit cards with customers loathe to give out these details
    1 person found this helpful
    4.0
    Team Captain
    May 2019
    1 to 2 years in the role, former employee
    Great job opportunity for someone looking to get a leg up in sales
    The good thingsGot opportunity to learn some valuable fundamentals about sales, which lead to progression in my career.
    The challengesWeekly schedule became arduous after a while.
    4.0
    Sales Representative
    Feb 2018
    1 to 2 years in the role, former employee
    As long as you can perform well and you understand how to work the office politics to your advantage then it can be fun sometimes.
    The good thingsBeing placed on 150cc credit card list.
    The challengesGetting the high sales in order to get on the high credit card lists.
    3.0
    Sales Agent
    Feb 2018
    Less than 1 year in the role, former employee
    Great for the right person, but not really my thing.
    The good thingsFor those who are good at the job, the perks are quite good. You get commission on top of your base salary, and the work/life balance is pretty good too. Can also feel very rewarding when you know you're helping a charity..
    The challengesQuite a lot. You have to be very good at dealing with rejection, being on the phone all day can be pretty hard on you (at least when you're not used to it), and its generally a pretty monotonous job in my opinion.
    4.0
    Telemarketer
    Feb 2018
    3 to 4 years in the role, former employee
    One big learning Experience
    The good thingsManagement are understanding an considerate
    The challengesNeeding to make a sale to reach meet Targets
    5.0
    fund raiser
    Nov 2017
    1 to 2 years in the role, current employee
    A breathe of fresh air
    The good thingsThe office culture is brilliant, diverse and fun
    The challengesThe challenge is maintaining momentum and making sales constantly, not letting a bad day or rude client get you down, but the supervisors are great at energizing you and keeping morale up
    5.0
    Senior Sales Rep
    Oct 2017
    Life changing and enlightenment.
    The good thingsHours and Flexibility.
    The challengesKPIs inner belief. Beating your own mark. Staying true to the cause.
    1.0
    Call Centre Operator
    Aug 2017
    Less than 1 year in the role, former employee
    Not worth the money.
    The good thingsA diverse work place
    The challengesIf you don't make your targets, you're out the door
    2 people found this helpful
    5.0
    Telefundraiser
    Mar 2017
    Less than 1 year in the role, current employee
    The people and morale make this company what is it, the unlimited tea and coffee is a bonus.
    The good thingsThe people in this workplace are lovely. Everyone is so full of character and has been nothing but nice to me since I have started. Honestly, the first three weeks or so were very hard, I was not reaching any rates and had no idea how to be a proper saleswoman. They invest a lot of time in you to be better and always encourage improvements and stay realistic about tasks. you honestly don't have to be a people person to do this job, all you have to do is be able to be passionate about a charity and objection handle when people say no. I hate being pushy but calling for accredited charities that honestly need help, takes the edge off. Hourly rate is fantastic, as well as penalty on Saturdays. They play lots of games for when you make a sale or upsell and the little things do motivate you to do better.
    The challengesMeeting rate over a whole fortnight. This can be a good or a bad thing depending on how you look at it. They average out your rate over a fortnight and it means if you have bad days you can pick them, but also if you have good days the bad ones can drag you down. Not going to lie, the job is repetitive and tedious. You call the same or few charities over and over again, delivering the same pitch. But this allows you to get creative and really listen to the person on the phone, the people you get to talk to and the stories you hear help. You work tuesday - saturday, which are weird hours, and can throw you out of whack with everyone else's schedule, but I have suddenly started loving mondays when they are your day off.
    5.0
    Sales Agent
    Mar 2017
    Positive & uplifting environment & excellent management that keeps you inspired.
    The good thingsIts a great place to work for me as it doesnt matter how much time you take off at the end of the year because being casual gives you that flexibility.
    The challengesYou must be able to work steadily. Telemarketers face rejection, so you must be able to take it like \"water off a ducks back\". Ultimately \"some will, some wont & so what.\" Charity is a fell good thing, so you can feel good you are helping the community.
    5.0
    Telesales Representative
    Mar 2017
    Less than 1 year in the role, current employee
    I enjoy my job, i enjoy coming to work everyday, i enjoy the challenge & sense of satisfaction knowing im making a difference in helping others. i would highly encourage anyone looking for a rewarding job, with great support & challenges, and opportunitie
    The good thingsFantastic atmosphere & culture, Great supportive staff & management, skilled reps that encourage & help you achieve & succeed. A rewarding job that challenges you and an amazing company that supports and helps various charities across australia. An awesome place to work and achievable commissions.
    The challengeslike any call centre job the challenge is to not take rejection personally...to never give up...and believing in the support this company gives to charities and the causes it believes in and raises money for- makes the above rejection challenges easy to dismiss.
    5.0
    Team Mentor
    Mar 2017
    Less than 1 year in the role, current employee
    I love my role knowing that my work makes a difference.
    The good thingsWorking on behalf of some of the best charity organisations in Australia, it's great to go to work knowing you are doing something positive! Insight has good working conditions with flexible hours for Uni students and caters to people from all walks of life. There is also air conditioning!
    The challengesYes, it's true sometimes the sales targets can be a challenge, but the role helps people to develop awesome sales techniques and can transform you from an inexperienced telemarketer to a fundraising champion!
    5.0
    Telemarketer
    Mar 2017
    A positive place to work with the potential to earn good money
    The good thingsRaising money for charity Good People including management Commission pay structure allows you to earn good $$$
    The challengesCold calling can test your patience at times.
    5.0
    Sales Trainer
    Mar 2017
    Less than 1 year in the role, current employee
    great customer service and experience
    The good thingssince my return to insight i have found the company to be a great stepping stone for those who wish to further a career in sales
    The challengesthere are kpi\"s that are reasonably set to be reached and great commissions as well
    4.0
    Telemarketer
    Mar 2017
    Overall Insight is a great workplace filled with lovely management and staff
    The good thingsI've been happily employed at Insight for over 4 years now. The work is challenging yet interesting and satisfying. You learn a lot about several different charities. You meet wonderful people and can make life long friends. Insight teaches you people skills and gives you confidence. I have, and will continue, to recommend this workplace to friends.
    The challengesdeciding which charity you like best!
    1 person found this helpful
    2.0
    Charity Fundraising Agent
    Mar 2017
    Less than 1 year in the role, former employee
    High Pressure Work
    The good thingsMeet new people and talk
    The challengesFound it hard to meet KPIs
    2 people found this helpful
    3.0
    Outbound salesman.
    Mar 2017
    Would be great for some but not my cup of tea.
    The good thingsGood people and OK work space.
    The challengesIt's a hard slog doing outbound sales.
    1 person found this helpful
    1.0
    Telemarketer
    Jan 2017
    Less than 1 year in the role, former employee
    I would only recommend working at this company for a short period of time
    The good thingsSome good people work there The company is based close to Central station
    The challengesReaching unrealistic targets Management constantly hounding you to make credit card sales on cold calls
    2 people found this helpful
    3.0
    Telemarketer
    Feb 2016
    1 to 2 years in the role, current employee
    Challenging experience
    The good thingsFellow workers Hours
    The challengesTough targets Cold calling
    2.0
    Telemarketer
    Sep 2015
    1 to 2 years in the role, former employee
    Wouldn't put myself through that experience again
    The good thingsCommission and bonuses
    The challengesManagement was unfair to employees. Reaching sales targets was difficult at times.
    2 people found this helpful
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