Employees at Kelsian Group appreciate the strong team culture and supportive colleagues, often describing a family-like atmosphere where crew members are friendly and professional. Many enjoy the customer interaction and the opportunity to work in unique environments, such as around islands and rivers. There are opportunities for career development with some managers providing encouragement and support for growth. The working environment is generally described as positive and engaging.
However, there are some potential challenges, including management practices that could benefit from more consistent communication and organisation. Some employees have noted that pay levels could be improved to better reflect workload and inflation. Shift work patterns, including split shifts and long hours, can be difficult to adjust to. Additionally, resources and tools are sometimes insufficient, and staffing shortages across the industry can impact workload during busy periods. Some drivers have also mentioned that safety measures could be enhanced.