Merlo Coffee
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    Merlo Coffee
    (16 reviews)
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    Company Reviews

    Working at Merlo Coffee

    4.516 ratings in total
    5
    11
    4
    3
    3
    1
    2
    1
    1
    0
    100%
    Rate salary as high or average
    88%
    Employees recommend this employer to friends
    Work/Life balance
    4.3(16 ratings)
    Career development
    4.3(16 ratings)
    Benefits & perks
    4.3(16 ratings)
    Management
    4.1(16 ratings)
    Working environment
    4.6(16 ratings)
    Diversity & equal opportunity
    4.6(16 ratings)
    Ratings for Merlo Coffee are shared as-is from employees in line with our community guidelines

    Reviews

    Showing 16 reviews sorted by most recent
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    most recent
    5.0
    HR Coordinator
    Jan 2022
    3 to 4 years in the role, former employee
    Loved every day
    The good thingsThe people are amazing! They made coming to work an absolute breeze
    The challengesThe hospitality industry itself can see lots of turnover due to the casual nature of the role so keeping great people was always a challenge
    5.0
    Manager
    Oct 2020
    1 to 2 years in the role, current employee
    Great Company and Culture
    The good thingsEnvironmentally concious company trying to make an impact with many opportunities for career progression and an amazing culture.
    The challengesWage is not very competetive in comparison to other businesses,
    4.0
    Emoloyee
    Nov 2019
    1 to 2 years in the role, former employee
    pretty good for a hospitality job
    The good thingsLovely team; very caring, supportive and understanding. pretty relaxed environment too - although it can be physically strenuous work.
    The challengesalthough they are pretty much the only challenge, higher management is pretty horrible as an employee. they aren’t purposefully being nasty but there is very poor communication from store to central management and not enough focus on effective operations at a store level - every feature seems like they made it up as they go along so it’s quite inefficient. on the job barista training is as slow as they can possibly make it, probably to try and keep a lower employee turnover while you wait for them to train you (can take up to 2 years).
    1 person found this helpful
    4.0
    Barista
    Oct 2019
    Great company, overall great coworkers and good coffee.
    The good thingsYou get to know your team really well and often form great friendships. Fast-paced environment, you're never bored. The perks and discounts are great.
    The challengesThe management could improve. Staff conflict could be better resolved.
    5.0
    Barista
    Nov 2018
    1 to 2 years in the role, former employee
    Would recommend for anyone wanting positive workplace
    The good thingsSuch a great work environment. I had 2 different managers and under both I felt extremely supported. The team I worked with was great and I loved coming into work (even if it was a 6am start!). The processes were fantastic; always knew what your role was and how things worked; a VERY well oiled machine.
    The challengesCan be hard if you want a lot of hours..suited towards uni students.
    1 person found this helpful
    5.0
    Supervisor/Barista
    Feb 2018
    Fast paced and fun.
    The good thingsPeople, atmosphere and coffee.
    The challengesClose minded company with outdated beliefs.
    1 person found this helpful
    5.0
    Kitchen Hand
    Feb 2018
    A company that loves its employees
    The good thingsAmazing work environment and pay
    The challengesHours can be hard and long
    5.0
    Cafe Assistant
    Dec 2017
    Less than 1 year in the role, former employee
    Would work for them again.
    The good thingsThey have great leadership within the company, hence making it a great company to work for.
    The challengesLocations.. The store are mainly in outer city suburbs that can be quite difficult to find at times and hard for commuting to work.
    5.0
    Junior Barista
    Nov 2017
    Less than 1 year in the role, former employee
    I enjoyed working here as it was a friendly and motivational environment where everyone was passionate about their role in Merlo Coffee and was a positive atmosphere.
    The good thingsThe staff and company was extremely passionate about their business such as customer service and making quality coffee for everyone each time. There was always a diverse range of food to be made and sold, as well as over 6 different coffee blends that each had a unique taste. The training for becoming a barista was nothing but the best, ensuring our skills were as good as can be. Staff meetings that were held also allowed us to expand our knowledge on coffee in a fun environment.
    The challengesIt was challenging learning all the different types of coffee beans sold, but could easily be resolved by trying each different blend per shift to be able to have an understanding of the unique tastes each one had.
    1 person found this helpful
    5.0
    Commercial Cleaner
    Oct 2017
    1 to 2 years in the role, former employee
    Great
    The good thingsGreat people in all areas of the areas and a bbq on Fridays. Great Christmas party's too.
    The challengesGetting everything done in time on some days.
    2.0
    Marketing
    Aug 2017
    A limiting career choice
    The good thingsA reputable brand & free coffee
    The challengesManagement, outdated marketing practices, understaffed department, team culture
    1 person found this helpful
    5.0
    Store Supervisor
    Mar 2017
    3 to 4 years in the role, former employee
    An great company to start a first job!
    The good thingsGreat environment & flexibility with university hours
    The challengesIt was a very exhausting & tiring job
    3.0
    Accounts payable officer
    Feb 2016
    Less than 1 year in the role, former employee
    Good learning experience
    The good thingsGreat coffee, friendly culture
    The challengesLack of sufficient staff to perform work duties.
    5.0
    supervisor
    Feb 2016
    had an awesome 5 years working for merlo!!
    The good thingsStrong support from head office, great staff selection!
    The challengesNone, as stated great support for training and daily operations
    5.0
    Warehouse Assistant
    Feb 2016
    3 to 4 years in the role, former employee
    Tasty and enjoyable.
    The good thingsAtmosphere, free coffee, learning about coffee
    The challengesThe heat, not the best working conditions in a QLD climate.
    4.0
    retail staff/barista
    Jul 2015
    1 to 2 years in the role, current employee
    Fun and challenging but most of all enriching!
    The good thingsGreat pay Generally great and relaxed co workers. More often than not the cafe environments are fun to work in.
    The challengesSome people can be overlooked for opportunities to progress. Only take on employees on casual basis unless you're looking to progress
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