Love coffee and helping people? Join our Head Office team at Merlo as a Customer Service Representative today!
Love coffee and helping people? Join our Head Office team at Merlo as a Customer Service Representative today!
24d ago
24d ago
Merlo Coffee
(16 reviews)
Company Profile
Company overview
Website
Industry
Fast Food/Takeaway Outlets
Specialities
Speciality Roasted Coffee, 17 branded retail stores, 350+ Amazing team members
Company size
101-1,000
Primary location
320 Fison Avenue East, Eagle Farm, QLD
At Merlo we believe that great coffee is more than just a beverage – it's a moment of connection, inspiration, and indulgence. Whether you're savouring a rich espresso in the morning or enjoying a cozy cappuccino with friends, our simple philosophy has never changed – freshly roasted coffee served by people who are passionate about coffee.30 years on, Merlo Coffee is proud to be one of Australia’s leading independently owned and operated specialty Coffee Roasters. In addition to supplying our own Merlo stores with freshly roasted coffee every day, we also supply to more than 1,700 cafes and restaurants throughout Australia.
Jobs at Merlo Coffee
Based on your search activityExceptional experiences are created by exceptional people - come join our amazing team
Exceptional experiences are created by exceptional people - come join our amazing team
30d+ ago
30d+ ago
Reviews overview
4.516 ratings in total
5
11
4
3
3
1
2
1
1
0
100%
88%
What’s it like working at Merlo Coffee?
AI summary of recent reviews
Employees at Merlo Coffee enjoy the amazing people and friendly culture, with opportunities for career progression within the company. The training, particularly for baristas, is highly praised, and employees appreciate the strong support from head office. The work environment is described as relaxed, fast-paced, and enjoyable, with perks like free coffee and team bonding activities.
However, there are some potential challenges, such as high staff turnover due to the casual nature of the roles, making it difficult to retain great employees. Additionally, some reviewers mentioned that the wages may not be as competitive as other businesses in the industry. There were also concerns raised about poor communication between store and central management, as well as inefficient operations at the store level. A couple of reviewers mentioned that the working conditions, such as the heat in Queensland, could be challenging.
Is this AI summary useful?
Recent reviews
5.0
HR Coordinator
Jan 20223 to 4 years in the role, former employee
Loved every day
The good thingsThe people are amazing! They made coming to work an absolute breeze
The challengesThe hospitality industry itself can see lots of turnover due to the casual nature of the role so keeping great people was always a challenge
5.0
Manager
Oct 20201 to 2 years in the role, current employee
Great Company and Culture
The good thingsEnvironmentally concious company trying to make an impact with many opportunities for career progression and an amazing culture.
The challengesWage is not very competetive in comparison to other businesses,
4.0
Emoloyee
Nov 20191 to 2 years in the role, former employee
pretty good for a hospitality job
The good thingsLovely team; very caring, supportive and understanding. pretty relaxed environment too - although it can be physically strenuous work.
The challengesalthough they are pretty much the only challenge, higher management is pretty horrible as an employee. they aren’t purposefully being nasty but there is very poor communication from store to central management and not enough focus on effective operations at a store level - every feature seems like they made it up as they go along so it’s quite inefficient.
on the job barista training is as slow as they can possibly make it, probably to try and keep a lower employee turnover while you wait for them to train you (can take up to 2 years).
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