National Storage
(65 reviews)
Company Reviews
Working at National Storage
3.265 ratings in total
5
25
4
8
3
5
2
12
1
15
57%
55%
Work/Life balance
3.5(65 ratings)
Career development
3.1(65 ratings)
Benefits & perks
3.2(65 ratings)
Management
3.2(65 ratings)
Working environment
3.4(65 ratings)
Diversity & equal opportunity
3.6(65 ratings)
Reviews
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1.0
Team Supervisor
Oct 2025Brisbane QLD 4000Less than 1 year in the role, current employee
Extremely unprofessional, harsh atmosphere
The good thingsThe product is true to the customers
The challengesTraining
Growth development
Culture
1 person found this helpful
1.0
Centre Manager
Sep 2025Currumbin QLD 42234 to 5 years in the role, former employee
The first few years were okay but more 'yes' men/women were brought in and care was no longer given to customers. This made me not want to turn up for work.
The good thingsSome of the original staff who would think for themselves.
The challengesExtremely bad upper management. Area managers are incompetent and never supportive. Heads of the company have no care for their staff and pay as minimum wage as possible.
5 people found this helpful
5.0
Store Consultant
Jun 2025Clayton VIC 3168Less than 1 year in the role, former employee
Easy work. Good people. A couple bad eggs but generally a great company.
The good thingsI did really enjoy my time here. Both in the work and the people around me. My colleagues, manager and area manager have all been fantastic and encourage a friendly working environment. The work isn't difficult, and the clients are mostly friendly.
The training is comprehensive and frequently being improved.
The challengesLike any environment, there are some difficult people and underlying dramas. Some managers, (not mine thankfully, she was a blessing), will shift blame onto their staff despite it clearly being either a managerial, training or process issue.
While most managers are knowledgeable, empathetic, and experienced, the few that aren't need to be more careful with treading on toes.
2 people found this helpful
5.0
Centre Manager
Apr 2025Forrestdale WA 61121 to 2 years in the role, current employee
If you're looking to level up...
The good thingsGreat team culture and staff, structured support to develop your business skills. NS is continually striving to improve with a customer centric focus, great for individuals who share this vision. Management do their best to support and encourage while giving you the freedom to do it your own way.
The challengesThere are certainly times when everything happens at once and the company has implemented support through phone call overflows and floater staff, but if you're easily stressed its not for you. Often you are the only person onsite and you can be dealing with emotional situations or conflict.
1.0
Storage Consultant
Dec 2024Melbourne VIC 3000
Terrible- Not worth it.
The good thingsFew coworkers and meeting customers.
The challengesNot worth the stress and anxiety. Constantly left to juggle several jobs at once and on your own. Maintenance, security, customer service, cleaning, sales and several other tasks are to be done all by yourself. Not worth the pay. Little support.
You could be cleaning 10 units alone, then several customers will show up, the phone is ringing and you’re expected to be in so many places at once- with no support. You’d be lucky to have one other person rostered with you, which is rare. Sometimes feels unsafe and little security is provided to staff. Unreasonable goals are to constantly be met- such as constant communication to potential customers, even when they’re not interested. Pressure constantly on you when you’re working and juggling a million things at once- some that’s not even listed in the job description and you definitely do not get paid enough for it. Not enough staff resulting to centers shutting if you’re sick or unable to make it to work. Not worth the trauma, time or energy. Terrible company to work for and I feel sick every single time I think about working there.
7 people found this helpful
2.0
Storage Consultant
Oct 2023Sydney NSW 2000current employee
Friendly direct management and team, have to be constantly looking for self improvement in various areas or else you won't keep up. Has its slow days but the job is good most of the time.
The good thingsThe autonomy of the role and not having a senior manager down your neck.
The challengesPay, weekends, juggling 7 roles in one by yourself.
2 people found this helpful
5.0
Centre Manager
Jun 2023Frankston VIC 31991 to 2 years in the role, current employee
Wish I had found this company years ago, great work/life balance, opportunities starting to open up by promotion within. Couldn't ask for a better company to work for.
The good thingsGreat team interactions, East sub ops manager and centres very helpful
The challengesMaintenance issues at centres take some time to fix.
1 person found this helpful
5.0
Storage Consultant
Apr 2023Croydon South VIC 31361 to 2 years in the role, former employee
I’m glad I got a chance to work here, it was worth it.
The good thingsThe job itself was good, I learned new people skills and confidence in myself. The team environment was great, awesome xo-workers. Management and upper management were by far the best I’ve encountered, especially the east subs/Vic Ops Manager and my centre manager.
The challengesWorking alone sometimes due to staff shortages
2.0
Storage Consultant
Feb 2023Less than 1 year in the role, former employee
A lot of responsibility for little pay
The good thingsDiverse range of work tasks. Hours are good. Training for the role was good
The challengesIT systems are slow. Some centres rundown with maintenance issues. No opportunities for growth other than store manager. Salary is low
1 person found this helpful
5.0
Centre Manager
Jan 20231 to 2 years in the role, former employee
Overall a great place to work, they look after the team. They really care about the team and show it.
The good thingsGreat culture, living the values everyday
The challengesno challenges, a great place to work
4.0
Storage Consultant
Jan 20221 to 2 years in the role, current employee
wonderful working environment, excellent team, easy to learn
The good thingsWonderful Team, very respectful.
The challengesComputer programs. maintenance while trying to keep on centre schedule.
5.0
QLD Operations Manager
Jul 2021Rapid, fast growing business with plenty of opportunity. Great supportive team across all areas of the business
The good thingsGreat people, Fast moving business, job security, career progression
The challengesHow fast we are moving and growing as a business.... Exciting times.
1.0
Centre Staff
Jun 20213 to 4 years in the role, former employee
Not worth the headache
The good thingsFull time. Work social events are usually good. They have some great people working for them but they’re unfortunately walked all over and used.
The challengesPoor upper management. Very unsupportive and toxic working environment. Little recognition for hard work and dedication. HR team are untrustworthy. A company that will always hold their staff accountable but not themselves.
5 people found this helpful
Human Resources TeamHi There, Thank you for taking the time to provide us with your feedback. We would love the opportunity to discuss this further. You can reach out to us at [email protected]. Hope to hear from you soon, National Storage
30d+ ago
1.0
Centre Manager
Jun 20213 to 4 years in the role, former employee
Glad I no longer work for this poor company
The good thingsBest thing is going home at 5pm
The challengesPoor greedy management, only concern is the bonus, no regard for staff
2 people found this helpful
5.0
Commercial Analyst
May 2021Fast-paced environment with great culture and people.
The good thingsGreat culture：Senior management is down-to-earth and approachable - although the company is ASX listed, it retains the personal and caring culture like a family business, different from the impersonal and hierarchy-driven commonly found in big corporations. This has fostered a loyal and stable workforce: many staff in the head office have been internally promoted from contact center or storage centers, and have been with the business for many many years.
Great people: you get to work with the exceptionally intelligent people who also have a great heart. I get to learn a lot from my direct manager, who never withholds his knowledge, and genuinely helps me to succeed.
The challengesFast-paced environment: not a day is dull as the business is always growing and embracing new opportunities, but your effort is also recognised and appreciated.
5.0
Customer service role
Apr 20211 to 2 years in the role, former employee
Excellent experience working for National Storage. Had a great team when I was there, the managers and team leader would always help when asked, very approachable, Great people!
The good thingsAwesome team
Most helpful/caring management
The challengesEarly mornings were tough
2.0
Storage Consultant
Apr 2021Company does not pay well enough for the amount of work expected.
The good thingsThe consultants that work here go above and beyond and really genuinely care.
The challengesLittle to no work life balance. Not all centres are treated fairly - half of the centres have a larger rotation for having to work Saturdays, others Consultants are expected to work every second. Also half are expected to work till 4 while half finish at 2pm, with no difference in pay. Management expect you to carry a work mobile 24/7 when managers are away with no thankyou or reward. Often left alone to work with huge workload.
5.0
Storage Consultant
Mar 20211 to 2 years in the role, current employee
Left to pursue other opportunities, and was welcomed back with open arms when it didn't work out.
The good thingsSupportive team members and management, always help available when needed. I left to pursue other opportunities, and when that didn't work out I was welcomed back. Good working hours, great customers!
The challengesDifficult customers sometimes.
3 people found this helpful
5.0
Storage Consultant
Feb 2021current employee
Exciting opportunity to grow
The good thingsNational Storage has an amazing operations team who will listen to the staff and assist where needed. you are always lead to do your best and strive to achieve your goals within the company.
The staff at National Storage who have been with the company for years are always keen for a chat either to help/ assist you with your work or just discuss your day.
The challengesit took a little bit to get used to the 8am start from a 9am job however it didn't take long.
2 people found this helpful
5.0
Multi-Site Manager
Feb 20217 to 8 years in the role, current employee
Great team culture and positive work environment.
The good thingsGreat team culture and positive work environment.
I have worked for the company for over 8 years and still enjoy coming to work every day. No day is the same and this keeps every day fresh and exciting. Great company to work for.
The challengesI have not found many challenges that couldn't be overcome.
2 people found this helpful
4.0
HR team member
Feb 2021Less than 1 year in the role, current employee
Excellent experience, very supportive and forward thinking employer
The good thingsAmazing diversity of people
Focus on work / life balance
Innovative
The challengesCareer development more laterally than upward
Massive growth, keeping culture strong
2 people found this helpful
4.0
Administration Officer
Feb 20211 to 2 years in the role, current employee
A positive company to work for.
The good thingsThe team are like family. Everyone is extremely welcoming and supportive of one another.
The challengesCommunication within the company can be improved, however, it's slowly getting better.
5.0
Storage Consultant
Feb 20211 to 2 years in the role, current employee
Great Company!
The good thingsThe team are amazing - we are a close knit team who work within a supportive environment and culture. We were able to work through COVID-19 and I feel extremely grateful for how stable and supportive the company has been. You also don't have to work nights or Sundays, so there is a really great work/life balance.
The challengesThere is a lot to learn when you are new to the business however there is a training plan to help you and the other centres are also free to call whenever you need.
2 people found this helpful
1.0
Storage Consultant
Dec 2020Less than 1 year in the role, former employee
Felt unsafe most work days.
The good thingsSome of the staff were great and helpful.
The challengesWorking in a different branch every day. Working alone, unable to take lunch breaks, aggressive customers.
6 people found this helpful
Human Resources TeamHi There,
Thank you for taking the time to provide us with your feedback. We would love the opportunity to discuss this further. You can reach out to us at [email protected].
Hope to hear from you soon,
National Storage
30d+ ago
5.0
Human Resources
Nov 20203 to 4 years in the role
A special business with great opportunities.
The good thingsFantastic culture. The people really care about each other and everyones wellbeing, and it's across the board. Interesting work - never a dull day in storage!
The challengesSome systems are a work in progress but are improving all the time.
1 person found this helpful
5.0
Acquisition Assistant
Nov 2020Less than 1 year in the role, current employee
A great team environment that helps to progress career development.
The good thingsTeam environment, career opportunities
The challengesThere are many rewarding challenges that help build personal progression
1.0
Centre staff
Oct 2020Not good
The good thingsHad a family type feeling at one stage but that has change drastically. The only good thing is leaving at the end of the day.
The challengesPoor workplace culture. Teamwork is not held as a high priority despite it being one of the companies core values. Hard work goes completely unrecognised.
7 people found this helpful
1.0
Centre Staff
Oct 20203 to 4 years in the role, current employee
What is a work life balance?
The good thingsThere is a couple good people sprinkled around the company. Apparently head office staff are treated well but unfortunately the rest of us are completely replaceable.
The challengesLow pay, no room for progression and very little training. Centre staff are responsible for so much but they’re not taken care off at all. It’s family, friends and self care or it’s NS. Your pick.
5 people found this helpful
5.0
Graphic Designer
Oct 2020Less than 1 year in the role, current employee
National Storage is a really positive company to work for.
The good thingsNational Storage pride themselves on being a company that really support and encourage their employees to grow within their work life whilst creating life balance. My experience has been that and more.
The challengesThe workload has been quite varied which is challenging but also very rewarding.
1 person found this helpful
1.0
Syorage consultant
Sep 20201 to 2 years in the role, former employee
Wish I never joined
The good thingsCan not think of one
The challengesBad pay, on call 5am to 9pm 7 days a week, roster changes the morning of your shift, no support, often left on your own.